7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience. Integrated marketing tools foster stronger customer loyalty.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

Server 179

Server Communication Events Marketing 179

7 Shifts

NOVEMBER 15, 2024

They should also be able to communicate with kitchen staff and the team clearly. Strong answers to this interview question would show clear communication of the restaurant's policy and an ability to offer alternative solutions that keep the customer satisfied. Seasoned servers are no strangers to difficult customers.

Server 78

Server Communication POS Systems Customer Service 78

Service that Sells

SEPTEMBER 11, 2023

Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and differences in service between waitstaff could harm your reputation with repeat customers. What Could Go Wrong? Outcomes: Do servers have the knowledge to answer questions about the item?

Training 85

Training Server Communication 85

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. The servers were informed of the change so they could guide customers.

Communication 166

Communication Server Information Customer Service 166

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Even if communication is crystal clear, disaster can happen if dishes aren’t properly handled.

Server 189

Server Communication Training Front of House 189

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 127

Server Communication Information 127

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Managers may be dealing with issues elsewhere, or servers may be running orders to other tables. Incorporating a QR code can assist with ease of communication.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

JULY 17, 2020

For example, one of our merchant partners are now modifying their online ordering platform in order to create a solution that allows customers to order and pay at the table without having to go through a server. The second trend is curbside ordering and bi-directional communication.

Server 187

Server Communication Magazine 187

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. Then this happened: Server: “May I take your order?”

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

Lithos POS

OCTOBER 16, 2024

Accurate Digital Order Tracking Miscommunication between servers and kitchen staff is a common source of error in restaurants. Servers enter customer orders directly into the POS system , which then immediately and accurately sends the orders to the kitchen. LithosPOS solves this problem with a digital order tracking feature.

Server 52

Server POS Systems Communication Blog 52

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. Meanwhile, managers must balance one-on-one and group restaurant team communication. As of 2024, they make around $26.42

Server 78

Server Customer Service Training Communication 78

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Service that Sells

JANUARY 30, 2023

Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. Your staff is your most important resource.

Training 93

Training Communication Server Guest Services 93

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. While “shadowing” strategies pairing new staff with veteran servers may be tempting given limited time and budgets, the potential to pick up bad habits or dissonant messaging warrants significant caution.

Training 180

Training Server Budgeting Scheduling 180

7 Shifts

JUNE 28, 2023

Chulita doesn't have traditional managers, but lead servers with different managerial responsibilities. Tara Edie, for example, is a Lead Server who also runs PR and Marketing for the brand. Problem As an owner, Imani wears many hats—as does her team.

Server 78

Server Front of House Scheduling Communication 78

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

JUNE 29, 2020

Those that communicate and deliver a safe dine-in experience are better poised to lure customers back who are still uncomfortable dining out – as well as those who are comfortable eating out but still place a high priority on health and safety. It is vital that restaurant staff abide by the processes you have communicated to customers.

Server 221

Server Communication Reservations Training 221

Modern Restaurant Management

SEPTEMBER 13, 2023

The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. Next-generation WFM platforms are also equipped with modern communication tools that allow employees to communicate with each other and managers, enabling them to easily swap shifts across multiple locations.

Scheduling 208

Scheduling Accounting Communication Server 208

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Horizon Hospitality

JULY 17, 2024

Local sourcing reduces transportation costs and supports community producers, fostering goodwill and potential marketing opportunities. Promote high-margin dishes through strategic menu placement and server recommendations. Menu Engineering: Analyze the profitability and popularity of each menu item.

Portion Control 130

Portion Control Menu Planning Pricing Server 130

Synergy Suite

MARCH 20, 2024

Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently. It’s important for both sides to work together and communicate effectively to ensure a positive experience for everyone involved.

Front of House 52

Front of House Back of House Server Customer Service 52

Larry Mogelonsky

SEPTEMBER 27, 2023

Yes, but sometimes guests don’t read the confirmation email, are ignoring your prearrival communications and are too ‘apped-out’ to want to download your hotel app. Have you built an organization where servers are part of the restaurant or the hotel? You must always stay cognizant of the ‘context’ of a particular guest.

Concierge 100

Concierge Server Training Download 100

7 Shifts

JANUARY 26, 2022

Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Develop consistent lines of communication. Measuring task assignment and performance.

Scheduling 183

Scheduling Communication Server Information 183

Modern Restaurant Management

MAY 2, 2021

Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Grow Your Business with GoTab. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS).

Demo 161

Demo Download Server Communication 161

Modern Restaurant Management

SEPTEMBER 23, 2024

Make Sure Employees Understand the Program Effective communication is critical when setting up a safety incentive program to ensure all employees understand how it works. For example, consider offering additional paid time off or allowing flexible scheduling to improve employee participation.

Training 176

Training Scheduling Information Communication 176

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up.

Server 199

Server Reservations Communication Presentation 199

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Sanitation 189

Sanitation Communication Reservations Server 189

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 88

Server Front of House Back of House Communication 88

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. For example, when guests leave a $20 tip at a restaurant, they might assume the entire amount goes to their server. Table of Contents. What is a Tip Out?

Server 78

Server Communication Back of House Scheduling 78