Modern Restaurant Management

MARCH 11, 2025

Staffing also required adjustments, as many longtime servers hesitated to return. Meanwhile, email allowed for more targeted, meaningful communication, and SMS/text gave businesses a direct line to their most engaged customers. Now, five years later, business has largely returned to normal. Supporting your staff is crucial.

POS Systems 188

POS Systems Marketing Server Communication 188

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. Shouting, “I need a med-well steak on the fly; forgot to ring it in!”

Server 188

Server Communication Back of House Budgeting 188

Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. Provide clear pathways for advancement, whether its moving from a server position to a management role or taking on specialized responsibilities like event coordination.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

JULY 17, 2020

For example, one of our merchant partners are now modifying their online ordering platform in order to create a solution that allows customers to order and pay at the table without having to go through a server. The second trend is curbside ordering and bi-directional communication.

Server 187

Server Communication Magazine 187

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JUNE 29, 2020

Those that communicate and deliver a safe dine-in experience are better poised to lure customers back who are still uncomfortable dining out – as well as those who are comfortable eating out but still place a high priority on health and safety. It is vital that restaurant staff abide by the processes you have communicated to customers.

Server 221

Server Communication Reservations Training 221

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Hotelogix

JANUARY 19, 2025

Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. For instance, it enhances communication between departments. Cloud-based PMS eliminates the need for on-premise servers and expensive IT maintenance, making it an affordable solution for hotels of all sizes.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. Then this happened: Server: “May I take your order?”

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Even if communication is crystal clear, disaster can happen if dishes aren’t properly handled.

Server 189

Server Communication Training Front of House 189

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience. Integrated marketing tools foster stronger customer loyalty.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up.

Server 199

Server Reservations Communication Sanitation 199

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Sanitation 189

Sanitation Communication Reservations Server 189

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. Lock down your mobile POS devices so they can only access applications needed for your restaurant.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Quick Communication Two-way radios provide fast and efficient communication amongst staff.

Customer Service 110

Customer Service Communication Server 110

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Managers may be dealing with issues elsewhere, or servers may be running orders to other tables. Incorporating a QR code can assist with ease of communication.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

DECEMBER 22, 2021

Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. This is one of the easiest forms of IoT because it doesn't require any human other than the server punching in orders at their waiting station.

POS Systems 244

POS Systems Maintenance Server Scheduling 244

Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Contactless ordering and payment platforms will make it easier for your guests to communicate with you.

Front of House 230

Front of House Server Information Demo 230

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Building Foundations for Success During a Pivotal Time.

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

JANUARY 26, 2022

Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Develop consistent lines of communication. Measuring task assignment and performance.

Scheduling 183

Scheduling Communication Server Information 183

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

Server 179

Server Communication Events Marketing 179

Modern Restaurant Management

MAY 2, 2021

Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Grow Your Business with GoTab. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS).

Demo 161

Demo Download Server Communication 161

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 139

Server Communication Information 139

Modern Restaurant Management

NOVEMBER 7, 2019

Use Known Communication Tactics. When you address this change to employees, use the communication practices you already use. Don’t start a new communication system. Include it with communication you’re already sending, just add it as an addendum. Then take their feedback and incorporate it into your plans.

Communication 165

Communication Server Information 165

Modern Restaurant Management

SEPTEMBER 13, 2023

The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. Next-generation WFM platforms are also equipped with modern communication tools that allow employees to communicate with each other and managers, enabling them to easily swap shifts across multiple locations.

Scheduling 208

Scheduling Accounting Communication Server 208

Modern Restaurant Management

FEBRUARY 10, 2020

Custom-branded website design will communicate to visitors exactly what they can expect when they visit your restaurant. Make selections that will communicate your brand essence and deliver the kind of experience that will make your restaurant memorable and worth sharing. That’s staggering. So, make sure it’s a good one.

Server 222

Server Communication Download Definition 222

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. While “shadowing” strategies pairing new staff with veteran servers may be tempting given limited time and budgets, the potential to pick up bad habits or dissonant messaging warrants significant caution.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Restaurant Logistics.

Communication 209

Communication Front of House Server Information 209

7 Shifts

MARCH 16, 2020

Supply servers, hosts, and kitchen staff with gloves. Show cleanliness, like kitchen and servers wearing gloves, sanitizing the restaurant, etc. Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell.

Sanitation 147

Sanitation Scheduling Communication Server 147