Modern Restaurant Management

SEPTEMBER 23, 2024

The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

Training 180

Training Scheduling Information Communication 180

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Accounting 167

Accounting Server Communication Customer Service 167

7 Shifts

FEBRUARY 16, 2022

Perfectly staffed, and you're under target with productivity through the roof—a perfect schedule. But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Challenges of Scheduling Teams Across Locations.

Scheduling 148

Scheduling Communication Information Training 148

Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path.

Front of House 130

Front of House Event Coordination Scheduling Training 130

7 Shifts

JULY 29, 2021

Kaldi's has been with 7shifts since our founding year in 2014, one of our earliest adopters of the restaurant scheduling tools. Kaldi's partnered with 7shifts over other scheduling platforms for its ease of use: “It was just so much easier and I could teach anybody in 30 minutes how to use it, and they could use it,” says Kildron.

Scheduling 148

Scheduling Communication Training Special Events 148

Horizon Hospitality

FEBRUARY 12, 2025

Professional Growth: Opportunities for training, certifications, and clear paths for career advancement. Work-Life Balance: Flexible scheduling, additional paid time off (PTO), and childcare support. Do: Promote these benefits in recruitment materials and internal communications.

Workshop 130

Workshop Communication Scheduling Training 130

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money.

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

MAY 27, 2021

Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Table of Contents.

Scheduling 148

Scheduling Server Front of House Back of House 148

Modern Restaurant Management

OCTOBER 28, 2022

1 – Hone Your Labor and Scheduling Processes. Scheduling software can help you determine optimal staffing levels based on forecasted demand. And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them.

Training 189

Training Communication Scheduling Information 189

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

Training 148

Training POS Systems Communication Document 148

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Effective communication: The ability to clearly convey information to team members and guests. Experience is key, but training can help you to develop faster.

Training 93

Training Communication Workshop Customer Service 93

7 Shifts

NOVEMBER 27, 2024

Problem When the original Bobe’s Pizza launched in the ‘50s, writing schedules on pen and paper was the only option. Scheduling so many employees across different locations was complex and unmanageable. It took too much time to not only create schedules but also find coverage and keep track of everyone’s availability.

Scheduling 78

Scheduling Communication Information Training 78

7 Shifts

DECEMBER 2, 2021

In many restaurants, on-call scheduling is inescapable. However, when mismanaged, on-call scheduling can frustrate staff, throw off their work-life balance, and impact financial security. On-call scheduling needs to be handled in a way that respects employees' time but never leaves the restaurant short-staffed. Best Practices.

Scheduling 148

Scheduling Server Communication Back of House 148

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Scheduling 179

Scheduling Communication Bookkeeping Training 179

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 148

Training Information Scheduling Customer Service 148

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

7 Shifts

FEBRUARY 14, 2022

Predictive Scheduling has become a hot topic in the restaurant industry. As a growing number of municipalities propose and approve legislative changes around scheduling practices, many restaurateurs are wondering: how will predictive scheduling impact my business? What is Predictive Scheduling? Table of Contents.

Scheduling 148

Scheduling Food Operations Communication Training 148

Revenue Hub

DECEMBER 19, 2024

Many guests are willing to pay for the convenience of adjusting their travel schedules. Here are some steps to consider: Train Your Staff: Ensure that your staff understands the importance of these services and knows how to manage guest requests efficiently, maintaining a positive guest experience.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotelogix

FEBRUARY 17, 2025

Without optimized scheduling, you’re left to paying for overtime or having idle employees  during off-peak periods. The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce. Restaurant people are “people-people.”

Back of House 230

Back of House Training Front of House Scheduling 230

Modern Restaurant Management

OCTOBER 6, 2021

Nobody wants to intentionally break local labor laws, but manual scheduling and clock in makes it all too easy to miss something like employees not taking required breaks or scheduling shifts back-to-back. Labor scheduling software makes it easy to avoid these common missteps. Increase Stickiness of Training Information.

Scheduling 200

Scheduling Sanitation Training Document 200

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 198

Communication Scheduling Sanitation Training 198

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Modern Restaurant Management

DECEMBER 2, 2024

Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. Communicate this with the health department ASAP.

Document 110

Document Communication Scheduling Training 110

Synergy Suite

APRIL 9, 2025

Simplified Training: New hires are trained on consistent systems across locations. Automated ordering systems communicate directly with suppliers to ensure timely deliveries in the right quantities. Smarter Employee Scheduling Challenge: Managing labor costs and scheduling shifts across multiple locations is complex.

POS Systems 52

POS Systems Back of House Scheduling Communication 52

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

OCTOBER 5, 2021

By leveraging artificial intelligence (AI) and advanced forecasting algorithms, labor management technology can tailor schedules to the needs of individual employees while still aligning staffing levels with demand. Industry-leading labor management technology can address this by placing consideration on employee preferences.

Scheduling 223

Scheduling Front of House Back of House Communication 223

Modern Restaurant Management

MARCH 19, 2024

Work Ethic : The foundational principle of a strong work ethic seems to be fading from business training faster than the implementation of robotics. The scarcity of training, communication and preparation skills are diminishing the quality of service across the board and should be of concern for the industry as a whole.

Communication 197

Communication Training Scheduling 197

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. Fair Labor Standards Act ( FLSA ) claims can derive from modified schedules or remote work. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Familiarize yourself with the Families First Coronavirus Response Act.

Training 219

Training Communication Sanitation Document 219

Modern Restaurant Management

JUNE 20, 2022

Employees that are given job training, mentoring, and upward movement potential are empowered to learn new skills and be better able to take on new responsibilities. Use a Digital Scheduling System. Updated scheduling systems eliminate the need for printed, emailed, or outdated scheduling methods.

Scheduling 219

Scheduling Communication Training 219

7 Shifts

JUNE 3, 2022

Schedules aren't flexible. More than half of restaurant workers say that flexible scheduling would greatly affect their happiness at work. The Solution: Schedule with empathy. Don't let the schedule become a list of names. Everyone on your team has life circumstances that must be accounted for when building the schedule.

Scheduling 158

Scheduling Communication Training Book 158

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Paid trainings, opportunities for advancement and new equipment are all ways to help employees feel valued. Rethink Scheduling. Handwritten or manually created schedules, like spreadsheets, are often riddled with errors and can be incredibly difficult to update and communicate.

Scheduling 198

Scheduling Communication Catering Training 198

7 Shifts

MARCH 23, 2022

Problem : Manual scheduling processes that took too much time, siloed operations, and didn't resonate with a younger, tech-saavy workforce. Solution: Cloud-based scheduling software that brings together operations across 16 locations, keeps staff accountable, and gives them tools to increase efficiency. Complicated, manual scheduling.

Scheduling 147

Scheduling Communication Accounting Training 147

Modern Restaurant Management

AUGUST 2, 2022

We changed the schedule to have the prep people come in earlier and work in teams. This really opened the lines of communication for both the employee and management. We also learned the importance of setting up simple methods of communication so that the staff could let us know what they need. No raise required!

Communication 227

Communication Training Scheduling Marketing 227

Hotel Business

MARCH 21, 2025

Schedule regular safety training for staff A well-trained hotel staff is vital for maintaining a safe and secure environment for both guests and hotel team members. Just as important is making sure that every staff member is thoroughly trained and familiar with every exit route.

Scheduling 59

Scheduling Training Information Housekeeping 59