Modern Restaurant Management

JULY 6, 2021

When I Work serves tens of thousands of restaurants; here are some of our best tips on how putting employees’ needs first in your scheduling strategy can help retain and attract employees during this crucial hiring time and beyond. Use Scheduling Software. Implement Flexible Scheduling.

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Scheduling Communication 180

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

Communication 202

Communication Reservations Information Marketing 202

Horizon Hospitality

NOVEMBER 20, 2024

Encourage work-life balance by offering flexible scheduling and a transparent PTO policy. Creating an environment of open communication is critical in reducing turnover, because it enables employees to share concerns before they reach the point of burnout. Regularly scheduled group events can foster team cohesion.

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Scheduling Training Communication Information 130

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Arrival Essential details such as Wi-Fi codes, check-in instructions, and breakfast schedules.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

7 Shifts

FEBRUARY 16, 2022

Perfectly staffed, and you're under target with productivity through the roof—a perfect schedule. But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Challenges of Scheduling Teams Across Locations.

Scheduling 148

Scheduling Communication Information Training 148

7 Shifts

MAY 13, 2021

On the surface, the natural organization of an Excel or Google Sheets spreadsheet makes sense for creating shift schedules. But once you put that schedule out into the world, it tends to break down. Your once perfectly organized Excel schedule is unrecognizable from when you first made it—and you have to do it all over again next week.

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Scheduling Document Accounting Communication 167

Modern Restaurant Management

JANUARY 14, 2025

Form Open Lines of Communication : Share your needs and challenges and be receptive to their feedback. Negotiate Strategically : Don't be afraid to negotiate on price, payment terms, and delivery schedules. Be transparent with staff When the unexpected hits, clear and consistent communication becomes even more valuable.

Pricing 180

Pricing Communication Scheduling Book 180

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

Communication 172

Communication Server Front of House Back of House 172

Modern Restaurant Management

JUNE 13, 2022

From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Pen-and paper schedules are behind us – or at least you’d think. Reduce Wage Costs.

Scheduling 218

Scheduling Competitive Analysis Communication Customer Service 218

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Accounting 167

Accounting Server Communication Customer Service 167

7 Shifts

NOVEMBER 2, 2021

It's called the 9/80 work schedule , and it rewards employees with an additional, full day off from work in exchange for working slightly longer shifts without affecting full-time status. So, what exactly is the 9/80 schedule, what are its benefits, and how can it work in your restaurant? What is a 9/80 Work Schedule?

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Scheduling Front of House Budgeting Communication 158

Modern Restaurant Management

NOVEMBER 22, 2024

Recent data shows that hourly workers’ top factors for loving their job are their coworkers and flexible schedules. With more hands on deck to cover shifts, employees will feel more empowered to take time off, ask to swap shifts and be more assertive about their schedule preferences.

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Scheduling Training Budgeting Communication 175

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

Communication 109

Communication Catering Article Events 109

7 Shifts

FEBRUARY 14, 2022

Predictive Scheduling has become a hot topic in the restaurant industry. As a growing number of municipalities propose and approve legislative changes around scheduling practices, many restaurateurs are wondering: how will predictive scheduling impact my business? What is Predictive Scheduling? Table of Contents.

Scheduling 148

Scheduling Food Operations Communication Training 148

7 Shifts

NOVEMBER 27, 2024

Problem When the original Bobe’s Pizza launched in the ‘50s, writing schedules on pen and paper was the only option. Scheduling so many employees across different locations was complex and unmanageable. It took too much time to not only create schedules but also find coverage and keep track of everyone’s availability.

Scheduling 78

Scheduling Communication Information Training 78

Horizon Hospitality

FEBRUARY 12, 2025

Work-Life Balance: Flexible scheduling, additional paid time off (PTO), and childcare support. Do: Promote these benefits in recruitment materials and internal communications. Here are a few common mistakes to avoid: Under-Communicating Benefits: Employees may not take advantage of offerings they dont fully understand.

Workshop 130

Workshop Communication Scheduling Training 130

Modern Restaurant Management

SEPTEMBER 1, 2021

Too many restaurants, even enterprise brands, are still using manual processes for various areas of the business, such as inventory, scheduling, and reporting. Better Team Communication. Managing a single location, much less a multi-unit brand, brings major communication issues. Savings on Prime Costs. Driving Brand Growth.

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Scheduling Communication Sanitation Information 245

Modern Restaurant Management

SEPTEMBER 29, 2020

Next, posting a paper-based schedule in one communal spot (like a breakroom) forces employees to come into the workplace to see when they’re going to work. They might even have to come back when the schedule changes or when they need to request time off. Such a practice can cause a significant amount of risky contact.

Scheduling 197

Scheduling Back of House Communication Front of House 197

Hotelogix

FEBRUARY 17, 2025

Long Hours and Unpredictable Schedules Late-night shifts, split schedules, and long hours of work can burn out the most dedicated worker. Scheduling flexibility and having enough rest between shifts remain a major improvement in retaining employees. Open communication channels between employees and management.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. To prevent this, offer flexible schedules where possible, allowing staff to have time for personal commitments and rest. Celebrate milestones like work anniversaries or birthdays and recognize individual achievements during staff meetings.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

MAY 30, 2023

Reduce Costs by Maximizing Employee Scheduling Times of stress and uncertainty often call for a brief pause and a deep breath. Then work to better match scheduling to the ebbs and flows of customer demand. A team communication app is a perfect upgrade to the bulletin board.

Scheduling 179

Scheduling Communication Bookkeeping Training 179

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. Additionally, they have to remember how this demand aligns with employee skills and availability, before they begin creating shift schedules – often using pen and paper or an Excel spreadsheet.

Scheduling 208

Scheduling Accounting Communication Server 208

Revenue Hub

NOVEMBER 7, 2024

Constant Contact revealed that 55 percent of customers prefer getting emails from businesses and nonprofits more than other communication methods, including text messaging and different social media. This does nothing but showcase the importance of being mobile-friendly on every single communication. Now, is it just about confirmation?

Marketing 108

Marketing Communication Book Article 108

Revenue Hub

NOVEMBER 14, 2024

The person should be good with numbers, super organized, a stickler, a strategic thinker, and an effective communicator who can rally the whole team to support revenue strategies. Pricing involves three main tasks: Establish an annual rate schedule. This helps create accountability, ensure consistency, and reduce errors.

Pricing 109

Pricing Scheduling Book Article 109

Revenue Hub

DECEMBER 19, 2024

Many guests are willing to pay for the convenience of adjusting their travel schedules. Consider staffing, cleaning schedules, and room availability. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Modern Restaurant Management

OCTOBER 28, 2022

1 – Hone Your Labor and Scheduling Processes. Scheduling software can help you determine optimal staffing levels based on forecasted demand. And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them.

Training 188

Training Communication Scheduling Information 188

Hotelogix

MARCH 11, 2025

Poor communication within the organization:    In a hotel, communication breakdowns can be as disastrous as a power outage. Enhance Workplace Culture:    - Conduct regular team meetings and feedback sessions: Keep the lines of communication open. Make sure your staff feels heard and valued.    -

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

OCTOBER 11, 2024

Employees typically have a more structured work schedule, use employer-provided tools and work on tasks defined by the employer. Communication : Record key communications that demonstrate the worker’s level of control and independence.

Document 167

Document Communication Information Definition 167

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Rethink Scheduling. Scheduling can be a headache for both employer and employees to figure out, but rethinking how you schedule can make this regular business process much less painful for everyone. Switch to flexible scheduling. But it’s important. Add a tech solution.

Scheduling 197

Scheduling Communication Catering Training 197

7 Shifts

MARCH 22, 2021

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Restaurant Employee Scheduling Software. Restaurant Employee Communications Tools. No more paper schedules up on the board with scribbles that get sent around through text messages. Manager Log Books. Time Clocking.

Scheduling 174

Scheduling Sanitation Communication Book 174

Modern Restaurant Management

JUNE 20, 2022

Use a Digital Scheduling System. In-line with having the right tools for the job, you will especially want to make sure to have the right scheduling software, as this is one of the most common problems for restaurant employees. Updated scheduling systems eliminate the need for printed, emailed, or outdated scheduling methods.

Scheduling 218

Scheduling Communication Training 218

Modern Restaurant Management

APRIL 4, 2023

This typically includes creating staff schedules based on sales forecasts, trimming labor during slow times, and providing managers with more control – and accountability. Optimizing Employee Schedules In the past, many WFM processes were done manually, in the form of written schedules and excel sheets.

Scheduling 167

Scheduling Communication Events Accounting 167

Modern Restaurant Management

DECEMBER 2, 2024

Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. Communicate this with the health department ASAP.

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Document Communication Scheduling Training 110