Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Contactless ordering and payment platforms will make it easier for your guests to communicate with you.

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Front of House Server Demo Information 230

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Recommended Reading: How to Effectively Sanitize & Clean Your Restaurant What is Restaurant Task Management?

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Communication Scheduling Accounting Training 113

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Share that you have enhanced protocols for sanitization. Let them know if you spent money on having your air vents sanitized. Make sure your communications with staff are reassuring. So how do you maintain your reputation and brand under such conditions?

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Sanitation Communication Information Training 197

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

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Communication Scheduling Sanitation Training 197

Modern Restaurant Management

FEBRUARY 26, 2021

Interviews range from baristas and servers to operations managers. Interviewees discuss their personal experiences during the ongoing pandemic, including losing their livelihoods, customers who refuse to wear masks, having to change procedures so the restaurant is safe and sanitized and more. ” For him, communication is key.

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Server Communication Download Sanitation 180

Modern Restaurant Management

JUNE 11, 2020

. “The question isn’t when restaurants can open,” he told Terry Gross, “But when the public will feel comfortable walking into a restaurant when the bartender will have mask on, and the server will have a mask on. Improve Your Communication. There’s just so many touch points in a restaurant.”

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Communication Sanitation Server Reservations 206

Modern Restaurant Management

NOVEMBER 3, 2020

PDFs can be viewed on guests’ smartphones and other personal devices or on sanitized tablets provided by the restaurant (although awkwardly, plus they can quickly go out of date and don’t do much for your brand). Beyond safety, this saves on printing costs and keeps all those disposable menus out of landfills.

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Front of House Back of House Download Sanitation 218

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly.

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POS Systems Scheduling Reservations Communication 158

7 Shifts

JUNE 28, 2021

Included on the checklist are tasks the restaurant will need to complete in order to pass an inspection – notably in the areas of sanitation, food storage, food preparation, serving customers, employee hygiene, and pest control. Sanitation. It goes without saying that general sanitation in a restaurant is a must. Food Storage.

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Sanitation Document Accounting Server 148

7 Shifts

MAY 31, 2021

For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table?

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Whereas most global consumers think it’s acceptable for QSRs to automate ordering, checkout, serving, and even sanitation tasks, the majority do not find this acceptable for table service.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

MAY 29, 2020

With strict state guidelines in place, restaurants are quickly adapting their hospitality experience to accommodate new health and safety protocols, including the physical distancing between people, the prudent use of sanitizer and facemasks, and all things touchless – including the payment process.

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Server Presentation Sanitation Information 122

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. These include sanitation procedures, mask-wearing guidelines, social distancing policies, and more. Lunchbox Adds Kabakoff.

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Sanitation Information Marketing Server 215

Modern Restaurant Management

MAY 18, 2020

Adapting with a tighter, more focused menu to allow kitchens to better plan labor and prep needs and manage enhanced sanitation routines. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. Staying nimble given the fluid environment.

Front of House 208

Front of House Back of House Sanitation Information 208

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Job responsibilities for each department (Be as detailed as possible without being preachy.

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Training POS Systems Communication Document 148

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Tables separated further apart (this will vary based on federal, state and local guidelines). and BOH (including cooks, chefs, etc.).

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Budgeting Scheduling Sanitation Server 203

7 Shifts

MARCH 16, 2022

You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server. Communicate Company Goals and Values.

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Scheduling Server Communication Sanitation 148

Modern Restaurant Management

APRIL 7, 2021

For example, if a worker was previously a server and suffered an ankle injury, perhaps he or she can complete tasks behind the scenes, like helping take phone or online orders to stay off their feet. Communicate with Your Insurance Carrier. Ask supervisors and employees for input identifying suitable tasks and modifications.

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Document Sanitation Server Scheduling 154

Modern Restaurant Management

JANUARY 7, 2020

Safety and Sanitation. Managers need to have a means to effectively communicate time-sensitive subjects such as allergens and immediate safety concerns to the staff. Every member of your staff, especially cooks and servers, should be able to describe the dishes that are being served at your facility. Immediate concerns.

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Training Server Sanitation Information 118

Modern Restaurant Management

SEPTEMBER 3, 2020

New health codes and reopening mandates, plus the safety and perception of patrons, have made it imperative to invest in COVID-approved inventory including masks, gloves, sanitizers, signage (think: at the door, at point of sale, and throughout), as well as the cost of developing or purchasing new training materials and implementing them with staff.

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Sanitation Training Server Accounting 201

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. For example, you might remind your BOH routine responsibilities like sanitation or other prep work. From there, an API connects to your front-and-back-of-house to communicate the order. A robust KDS that includes features like: ?

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Back of House Front of House Information Reservations 189

The Restaurant Times

JULY 27, 2020

While the use of a reusable menu is not recommended, but for a restaurant using such a menu, it is advisable to clean and sanitize it before handing it over to any customer. Therefore it’s important to gradually reopen the entire business while putting a strict sanitization and social distancing protocol in place.

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Sanitation Training Communication Server 97

7 Shifts

JUNE 11, 2021

Servers have become sanitation experts. Success can also mean asking for that promotion or applying for the server position when it opens up. My advice is to communicate with your manager about what success looks like for you. As the restaurant industry is going through a period of rapid change, it can be hard to keep up.

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Server Front of House Scheduling Back of House 143

Modern Restaurant Management

JULY 30, 2020

Will servers come back to the same role they left? Will new jobs emerge that hadn’t been thought of before—like a sanitization specialist, or someone responsible for managing a line into the restaurant? There is a new normal in the restaurant space, and we are all trying to figure out exactly what that means.

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Sanitation Training Document Server 188

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

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Communication Server Special Events Training 78

Modern Restaurant Management

JULY 30, 2020

Will servers come back to the same role they left? Will new jobs emerge that hadn’t been thought of before—like a sanitization specialist, or someone responsible for managing a line into the restaurant? There is a new normal in the restaurant space, and we are all trying to figure out exactly what that means.

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Sanitation Training Document Server 162

EATER

DECEMBER 13, 2021

Staffing struggles have made business hours more erratic, and a restaurant’s first line of communication — that they’re unexpectedly closed today or are skipping the usual brunch service or had a positive case that’s shutting down operations for a while — is usually done on IG. Reservations Matter More Now Than Ever.

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Reservations Server Sanitation Book 122

EATER

MAY 19, 2020

Instead, according to infectious disease epidemiologist Popescu, you should “engage in good hand hygiene” — washing hands periodically with soap and water, or cleansing with hand sanitizer — and avoid touching your face, especially while eating. Remember, the mask is protecting other people from you,” says Knight. “I

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Sanitation Server Information Front of House 143

Restaurant Engine

MAY 15, 2020

Intensify cleaning, sanitization, disinfection, and ventilation. Regularly communicate and monitor developments with local authorities and employees. McDonald’s numerous requirements include cleaning restrooms every 30 minutes, sanitizing tables and kiosks after each use, and closing all self-service beverage and condiment bars.

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Sanitation Server Communication Training 59

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

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POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

JANUARY 12, 2022

Personalized communications aren’t creepy, they’re expected. While mobile ordering continues to gain steam, in certain settings, consumers still prefer human interactions: 65 percent prefer to order directly from a server when dining in, while 18 percent would like to order from their mobile device. Key Takeaways.

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Server Pricing Marketing Download 215

7 Shifts

DECEMBER 18, 2023

From cleaning flat tops to refilling sanitizers, it’s easy for tasks to get lost in the shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

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Communication Marketing Events Sanitation 199

7 Shifts

JANUARY 26, 2021

diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. Some front of house staff has picked up on doing local delivery, facilitating and packing takeout orders, and picking up with extra cleaning and sanitizing efforts. Check in on your team.

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Front of House Accounting Back of House Server 148

The Restaurant Times

SEPTEMBER 11, 2020

Once a workable pattern is developed, communicate the instructions using written directions, signage, or floor markings. Sanitization Stations. As hand-washing and sanitizing are key prevention factors for the COVID-19, hands-free handwashing stations must become a norm for every restaurant. Hands-Free Measures.

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Sanitation Server Guest Services Communication 59

The Restaurant Times

DECEMBER 28, 2021

Install sanitizing stations and keep a stock of adequate hand washing supplies. Ensure that your staff sanitizes their hands at regular intervals, including before and after serving or interacting with their customers. You must train your new bar staff for effective communication skills to help customers abide by the new guidelines.

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Training Sanitation POS Systems Communication 52

The Restaurant Times

NOVEMBER 4, 2021

Instead of a maze-like kitchen with walled-off sections, use an open floor layout to encourage worker connection and communication. Sanitation And Safety . Sanitation is an important element of keeping your food service operation healthy and safe. It is where foods are plated and handed off to servers to distribute to guests.

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Back of House Sanitation Accounting Maintenance 98