Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. How their actions and attitude impact team and restaurant success. As a restaurant leader, you set the tone by modeling accountability in your actions.

Accounting 167

Accounting Server Communication Customer Service 167

Modern Restaurant Management

MAY 1, 2024

Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. — but they are generally relatively isolated from the rest of the team.

Communication 197

Communication POS Systems Training Information 197

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. From updating policies to gearing up for tax season, these steps will enhance your compliance and position your restaurant for sustained growth. ” to spark ideas for ongoing improvement.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.

Communication 186

Communication Information Events 186

Modern Restaurant Management

JANUARY 27, 2025

Managing staff tips in a restaurant can be a delicate balancing act. Communicate Clearly and Transparently To manage expectations and minimize disputes: Explain the Policy : Outline how tips are collected, distributed, and why the policy exists. Tipping policies affect morale, teamwork, and the overall success of your establishment.

Back of House 179

Back of House Document Communication 179

Modern Restaurant Management

NOVEMBER 8, 2024

Customers are spoiled for choice with restaurants. Incorporating video testimonials into your restaurant marketing strategy can showcase authentic experiences that build trust and engage prospective customers, turning them into loyal regulars. Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants.

Marketing 180

Marketing Events Communication Information 180

Modern Restaurant Management

OCTOBER 17, 2024

The outlook for restaurants is complicated. The National Restaurant Association’s Restaurant Performance Index (RPI) demonstrates that a combination of inflation, consumers with less disposable income and rising labor costs have created a difficult market for restaurant owners. And the list goes on.

Training 167

Training Events Document Maintenance 167

Modern Restaurant Management

JANUARY 17, 2025

The increased use of glucagon-like peptide-1 (GLP-1) medications such as Ozempic and Wegovy is providing profit opportunities for restaurants and other industries, according to Circana's The Ripple Effect of GLP-1s, Today and In the Future.

Catering 164

Catering Communication Magazine 164

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Modern Restaurant Management

OCTOBER 11, 2024

Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. Communication : Record key communications that demonstrate the worker’s level of control and independence.

Document 167

Document Communication Information Definition 167

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 148

Communication Scheduling Front of House Back of House 148

Modern Restaurant Management

JANUARY 13, 2025

It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Confusion is the enemy of a well-processed recall.

Communication 167

Communication Information Document Marketing 167

Hospitality Magazine

MARCH 11, 2025

Restaurants are one of the most powerful mediums when it comes to creating memories. The modern French restaurant and bars fit-out speaks for itself: you just need to catch a glimpse of rooftop bar La Terrasse which has a maple tree as its centrepiece or the marble ceiling accents and plush velvet seating in the main dining room.

Front of House 246

Front of House Training Concierge Communication 246

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 188

Communication Presentation Information Demo 188

Hospitality Magazine

APRIL 7, 2025

He spent five years learning the ropes and moving from kitchen to kitchen until he ended up cooking for the hotels Michelin-star restaurant Number One. We emailed them and built communication from there, says McInnes. The communication with Tim and Laura was second to none, says Piechniczek. Their support has been incredible.

Front of House 200

Front of House Communication Catering Presentation 200

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. What interview questions do you ask when hiring new restaurant employees?

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

Marketing 196

Marketing Pricing Communication Information 196

Modern Restaurant Management

SEPTEMBER 1, 2021

After the rollercoaster of the last year and a half, the restaurant industry is moving forward with making upgrades they put off because of the disruption COVID-19 created. With uncertainties still on the horizon, why are restaurants choosing to invest in upgraded technology now? Better Team Communication.

Scheduling 245

Scheduling Communication Sanitation Information 245

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. Every restaurant should have an incident management plan on file. This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. So, how exactly do you do that?

Document 110

Document Communication Scheduling Training 110

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? A well-structured restaurant training program will let you turn this around. Each restaurant has unique staff roles that require different types of training.

Training 78

Training POS Systems Server Customer Service 78

Hospitality Magazine

NOVEMBER 10, 2024

Hospitality talks to Nestlé Professional Communications & Sustainability Manager Karlie Durrant about the future of the Nestlé Golden Chef’s Hat Awards. Why is next year special? Next year holds special significance as we celebrate the 60th anniversary of the Nestlé Golden Chefs Hat Competition.

Communication 246

Communication Magazine 246

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. Modern Restaurant Management (MRM) magazine asked Zabaneh to elaborate on best practices restaurant operators should put in place now.

Back of House 175

Back of House Pricing Front of House Marketing 175

Hospitality Magazine

FEBRUARY 10, 2025

So when a job came up with the company, Boyle who was then working as head chef Alejandro Saravias award-winning farm-to-table restaurant Farmers Daughters found his interest piqued. Ireland-born Boyle cut his teeth at Michellin Star restaurants in Dublin and Kilkenny, before working at Corrigans Mayfair in London and Pichet in Dublin.

Accounting 200

Accounting Communication Training Magazine 200

Modern Restaurant Management

SEPTEMBER 8, 2022

In today’s world of continuous distraction, it’s important to be able to find strategies for your restaurant that stand out from the noise. Many restaurants have spent a great deal of thoughtfulness and money on carefully preparing their aesthetic both on location and online, but what is the next frontier?

Communication 219

Communication Marketing 219

Modern Restaurant Management

APRIL 23, 2025

Serving alcohol is a fundamental part of many restaurant operations, but it also presents significant liability risks. From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks.

Training 88

Training POS Systems Accounting Document 88

Modern Restaurant Management

MARCH 28, 2025

The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. To successfully engage this influential consumer group, restaurants can no longer rely solely on brand recognition; they must adopt innovative strategies that align with Gen Z’s preferences.

Accounting 184

Accounting Events Communication Marketing 184

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Scheduling 175

Scheduling Training Budgeting Communication 175

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! All too often, restaurants are fumbling on that basic principle. Why is order accuracy so important for a restaurant? Scathing reviews.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

DECEMBER 6, 2024

Building a unique identity for your restaurant can be challenging in a competitive market. At Health Nut, we've successfully capitalized on local marketing to create a brand that resonates deeply with our community and inspires a loyal following. In addition, partnering with local influencers extends our reach authentically.

Marketing 178

Marketing Events Communication Information 178

Modern Restaurant Management

JULY 12, 2022

As Restaurant Week is returning across the country, and with that also comes fresh opportunity as diners are returning to restaurants with excitement and new expectations. Restaurants continue to face labor and supply chain issues, plus rising food costs. And that’s not different during Restaurant Week.

Demo 223

Demo Communication Kitchen Operations Events 223

Modern Restaurant Management

JULY 18, 2024

Across America, today's fast-paced restaurant work environment, burnout has become a critical issue that large corporate restaurants and mom and pop shops share in common. Communication Open and honest communication is essential in preventing burnout. This sets a positive example for the FOH and BOH alike.

Communication 189

Communication Accounting Training Information 189

Modern Restaurant Management

AUGUST 3, 2022

Maybe more than any other industry apart from health care, restaurants experienced firsthand the economic trials of the COVID-19 pandemic. My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. Communication. As a leader, you can’t be everywhere at once. Adaptation.

Communication 203

Communication Training Marketing 203

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant.

Budgeting 88

Budgeting Marketing Reservations Communication 88

Modern Restaurant Management

FEBRUARY 28, 2023

Today, restaurants’ staggering turnover rates are 70 percent higher than all other sectors. What can restaurant owners and managers do to better engage workers and increase retention in the long run? The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

DECEMBER 22, 2021

With the new year just around the corner, many restaurants are deciding how they can enhance their operations going forward. Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. But where can you start? Tableside Ordering & Payment.

POS Systems 244

POS Systems Maintenance Server Scheduling 244