Revenue Hub

APRIL 11, 2023

NB: This is an article from Bookboost It not only has to do with creating initiatives to attract new guests but also with communicating with previous guests and making them come back. This means one thing: your communication efforts need to be extremely efficient. That means different guest audiences will receive different campaigns.

Book 98

Book Information Communication Article 98

Hotel Business

DECEMBER 13, 2024

Heres an example: a country club with yearly membership costs of more than $50,000 a year trained its front desk staff to know the names and consumer habits of all of its 200-plus members and their often-visiting friends and family members so that they can address them by name at all times and make their communication more personalized.

Training 92

Training Housekeeping Health & Safety Workshop 92

The Restaurant Times

DECEMBER 17, 2021

Whether it is a coffee brewing and tasting workshop or a book reading session at your coffee shop, you need your customers to know about it to spread the word. There is nothing like effective two-way communication to forge a genuine and lasting relationship with your customers. Get People Involved Through Events.

Definition 98

Definition Events Marketing Workshop 98

7 Shifts

AUGUST 16, 2024

Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. Meanwhile, managers must balance one-on-one and group restaurant team communication. Effective communication helps identify and resolve issues promptly.

Server 78

Server Customer Service Training Communication 78

Les Roches

JUNE 7, 2023

It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. Communication skills SolStock/E+ via Getty Images Effective communication allows businesses to build rapport, empathize, and offer personalized solutions to customers.

Customer Service 52

Customer Service Communication Training Information 52

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Hotel manager (or front of house manager). Night duty manager (or night auditor).

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JANUARY 15, 2024

Hotel sales Hotel sales mainly involve securing reservations, establishing contracts with corporate entities and forming relationships with individual patrons. This strategy can improve guest experience by offering a range of rewards during stays or for future reservations. This includes effective cross cultural communication.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

MARCH 11, 2024

They should be friendly, approachable and attentive, providing personalized assistance and support to clients throughout the travel planning and booking process Communication skills: consultants need to convey information clearly, listen actively to clients’ needs and preferences and negotiate with travel suppliers.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

SEPTEMBER 19, 2024

Encourage professional development by building a culture of continuous improvement, where employees are motivated to develop their skills and knowledge through workshops, certifications and other learning opportunities. Regular sessions should be conducted to keep staff updated on new practices and technologies.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JUNE 25, 2024

Roughly 81% of individuals consistently consult reviews before reserving a hotel and more than half of travelers read through multiple pages of reviews to uncover issues. Reputation managers must be able to communicate clearly and professionally, verbally and in writing, to address guest concerns and maintain a positive online presence.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

FEBRUARY 18, 2025

Planning your eco tourism hotel around the needs and strengths of your local environment and community can help the area grow as a whole, and the broader environmental benefits of this effort, in terms of lower emissions and reduced waste, mean that youre playing your part in creating a more sustainable, habitable planet.

Travel and Tourism 52

Travel and Tourism Workshop Communication Housekeeping 52

Les Roches

JUNE 27, 2024

Assess your abilities and identify areas where you excel, whether in communication, organization, problem-solving or leadership. Consider enrolling in specialized courses or workshops focused on specific areas within the tourism sector, such as sustainable tourism practices, digital marketing for tourism, or destination management.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

eZee Absolute

JANUARY 9, 2023

Which is why it is imperative to offer flexible booking options, such as the ability to easily change or cancel reservations. Elegan offers flexible booking options that allow guests to change or cancel their reservations up to 24 hours before their arrival date without any penalties. No doubt, it is going to be a major selling point.

Book 52

Book Catering Reservations Marketing 52

Les Roches

DECEMBER 28, 2023

They will greet guests, check reservations, and show diners to their seats. Server Servers have direct communication with customers. Host: typically an entry-level role where personable traits and communication skills matter most. Host A host is typically the first person patrons encounter when they walk into a restaurant.

Front of House 52

Front of House Server Back of House Training 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Get in contact with potential partners to put on seminars, workshops, weddings, or whatever else may seem relevant or appropriate for your property.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

SEPTEMBER 25, 2024

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. This role involves checking guests in and out, handling reservations and providing information about the hotel and local attractions.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

DECEMBER 7, 2023

In addition to hundreds of travel and hotel exhibitors from all over the world, the BTL includes theme workshops, destination and cultural presentations. For example; room cleaning, maintenance tasks, communication.” BTL – Portugal BTL is a great meeting place for hoteliers looking for a show with a strong and consistent presence.

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Blog Travel and Tourism Events Download 59

EATER

DECEMBER 23, 2020

We’re communicating with the kitchen: ‘This is almost there. Sonoma farmers are “doing pretty darned good” at climate-smart farming, says Evan Wiig, the director of membership and communications at the Community Alliance with Family Farmers, a California nonprofit that advocates for small, sustainable agriculture.

Book 133

Book Communication Workshop Pricing 133