Hotelogix

JANUARY 12, 2025

Tools like Hotelogix’s Web Booking Engine simplify the reservation process, allowing guests to book directly. Offer personalized pricing for niche markets, like long-stay guests or special events. Offer Incentives: Reward top-performing agents with bonuses, special deals, or exclusive perks for their clients.

Book 130

Book Pricing Marketing Events 130

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

AUGUST 3, 2021

Invest in your website with clear menus, ample dining room and food photos and include online ordering or online reservation options to serve both sets of customers. Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers.

Special Events 215

Special Events Events Server Information 215

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. Forecasting Demand Accurate demand forecasting is the bedrock of successful inventory management.

Pricing 109

Pricing Reservations Training Article 109

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 180

Marketing Information Communication Reservations 180

Hotelogix

FEBRUARY 17, 2025

Going to special events, talking in forums, and meeting other members are all great ways to build relationships. It does things like keeping track of reservations, rooms, and bills automatically. Member Engagement Hotelogix provides tools for associations to enhance member engagement and communication.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Daniel Bank, reservations manager at Parkhotel Adler, dealt with this firsthand. Guests expect proactive, personalized communication. Special events marketed to loyalty-tier guests within the drive market. “We

Reservations 108

Reservations Special Events Communication Article 108

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, special events, or distinctive features of your property.

Guest Services 130

Guest Services Customer Service Book Demo 130

Revenue Hub

MAY 17, 2024

Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 109

Marketing Travel and Tourism Book Communication 109

Hotel Owner

JUNE 29, 2023

Think about what attracts people to your area – is it a theme park, special event, scenery, or a pastime, such as walking, cycling or fishing? Building a communications plan is key – and worth a little thought at the outset. Will the marketing be affordable and reasonably expected to be cost effective?

Special Events 105

Special Events Marketing Reservations Communication 105

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. roomMaster Anywhere is an easy to use, all-in-one, pure cloud reservations software solution for hotels, motels, and guesthouses.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

JUNE 27, 2023

Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Revenue Hub

APRIL 11, 2023

Still, it is one of the most critical decisions hoteliers can make to improve profitability and boost reservations. For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. The potential guest had to call the hotel call center to make a reservation.

Book 97

Book Information Reservations Catering 97

SiteMinder

JUNE 12, 2024

Over time, these roles matured and transformed, giving birth to the modern-day revenue or reservations managers. To help explain this further, please watch this video explaining yield management’s evolution to revenue management: There’s also a distinct difference between reservations management and revenue management.

Pricing 98

Pricing Book Reservations Events 98

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Get holiday reservations? Special events such as birthdays and anniversaries also show how much you care about them. In this case, “Reserve your table” or “Grab your menu” could work.

Reservations 78

Reservations Marketing Blog Events 78

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

JULY 20, 2024

Consistent and authentic communication builds trust with your customers. billion Sharing a variety of content Photos, videos, special event posts Instagram 25 to 34 Over 2 billion Visual content Mouth-watering photos, short videos, Instagram Stories, IGTV, Reels TikTok 13 to 24 Over 1.58

Special Events 88

Special Events Events Scheduling Competitive Analysis 88

SiteMinder

JULY 13, 2024

Inventory management Along with managing inventory per rate-type, inventory management considers how rooms are allocated across your booking channels, optimising the mix of direct bookings, online travel agency reservations (OTAs), traditional travel agents and everything in between.

Pricing 98

Pricing Book Budgeting Marketing 98

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

AUGUST 2, 2024

Another 25 percent said they were investing in special events and one-off promotions, and 24 percent said they were prioritizing takeout and delivery operations. ” Influencer Content = Recipe for Success Matter Communications revealed findings from its 2024 Food & Beverage Trends survey.

Pricing 100

Pricing Training Marketing Book 100

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. Some examples include: Reservation System Integration If you offer reservations, integrating a reservation system into your website allows customers to conveniently book a table online.

POS Systems 52

POS Systems Reservations Information Definition 52

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

NOVEMBER 30, 2023

This would remain so throughout the booking journey and their stay, whereby they’d require the hotel to maintain a constant level of communication and keep a record of travel preferences. By automating the dynamic pricing strategy, an RMS helps hotels stay competitive and profitable, especially during peak seasons or special events.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JULY 4, 2024

Enhance guest satisfaction and revenue with SiteMinder Streamline your hotel's operations with SiteMinder's intuitive tools, from booking management and personalised communication to direct booking enhancements. Communicate and build relationships as early as possible The sooner you can engage with your guests the better.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

eZee Absolute

MAY 7, 2024

Dynamic Packaging: Revenue management tools allow you to create dynamic packages that bundle your rooms with add-on experiences like airport transfers, spa treatments, or dinner reservations. Guest Recognition and Loyalty Programs : Remember a guest’s name, their preferred room type, or any special requests they made on a previous stay.

Pricing 52

Pricing Book Marketing Events 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Modern Restaurant Management

FEBRUARY 10, 2023

Discover 12 things your website must include to boost reservations and revenue. Some 41 percent look up restaurants on social media before deciding to make a reservation or visit. Clickable phone numbers and email make it easier to convert a visit into an inquiry or a reservation booking. So do you need a restaurant website?

Reservations 196

Reservations Information Events Catering 196