Hospitality Net

SEPTEMBER 4, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

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Communication Reservations Information 64

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

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Communication Reservations Customer Service Article 105

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

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Communication Guest Satisfaction Article Book 96

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

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Reservations Housekeeping Communication Article 92

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Build guest trust with transparent reservation and cancellation policies.

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Communication Book Reservations Information 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

MARCH 2, 2023

NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. What is guest communication in the hotel industry?

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Communication Reservations Article Customer Service 89

Hospitality Net

MAY 23, 2024

This integration allows hoteliers to leverage intelligence from guests’ spa reservations to personalize communications and maximize their ancillary revenue.

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Reservations Communication 95

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Offer those extra services like airport transfers or dinner reservations with a quick message.

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Communication Article Book Reservations 93

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

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Communication Special Events Book Reservations 175

Hospitality Net

SEPTEMBER 28, 2023

LivAway Suites®, the economy-extended stay hotel brand built "for developers, by developers®," has partnered with renowned hospitality customer support brand, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, to provide general reservations (..)

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Communication Reservations 75

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Like any type of marketing communication where you want customers to take action, it’s a best practice to send a follow-up. Timing Is Everything.

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Communication Reservations Information Marketing 202

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Article Information Reservations 88

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 87

Revenue Hub

MAY 10, 2023

Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform. They can manage all service channels on one platform.

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Communication Customer Service Presentation Reservations 79

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Communication Information Presentation Front of House 59

Eat Restaurant Management

FEBRUARY 22, 2023

Since the advent of the internet, email has found its way into our lives, becoming one of the most powerful (if not the most) forms of communication. With studies showing that workers spend approximately 28% of their week reading and responding to emails, hence the reason it's so important to take the time to master your emails.

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Reservations Communication 98

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

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Reservations POS Systems Front of House Communication 52

SiteMinder

JULY 24, 2023

What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.

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Reservations Book Information Guest Satisfaction 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

Travel Booster

FEBRUARY 5, 2024

6 benefits of an online reservation system for tour operators 1. And if your staff is busy handling a time-consuming inquiry or reservation, they’re simultaneously neglecting another potential reservation left on a voicemail. You can also communicate with your vendors around the world from one central platform at any hour.

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Reservations Book Scheduling Communication 52

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

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Reservations Book Travel and Tourism Marketing 98

Modern Restaurant Management

NOVEMBER 14, 2024

The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.), or place an order (for take out).

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Reservations Book Information Training 100

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

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Reservations Guest Satisfaction Book Pricing 221

eHotelier

MARCH 14, 2024

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

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Reservations Communication 312

MEWS

NOVEMBER 18, 2024

Once you dig deeper, you find operational brick walls and communication bottlenecks that slow everything down. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface.

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Communication Events Property Management Reservations 130

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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POS Systems Scheduling Reservations Communication 158

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

Guest Satisfaction 91

Guest Satisfaction Reservations Communication Article 91

eHotelier

FEBRUARY 21, 2023

Landmann will be responsible for leading communications for the company’s portfolio of thirty diverse and experiential hotel brands. Regis Hotels & Resorts, EDITION, The Luxury Collection, JW Marriott and W Hotels Worldwide.

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Reservations Communication 130

InnQuest

MARCH 3, 2023

Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations. For example, guests can easily request additional services or items from the comfort of their room using an integrated mobile app.

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Communication Reservations Housekeeping Information 218

SiteMinder

OCTOBER 29, 2024

Tourplan is a comprehensive hotel software solution that simplifies itinerary planning, booking management, and communication between hotels and tour operators. If you’re managing multiple tour operator relationships, keeping up with real-time reservation updates is critical. What is Tourplan?

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Reservations Book Communication Pricing 52

Modern Restaurant Management

FEBRUARY 12, 2024

hours, offerings, website link, ordering link, reservations and reviews). Reservations and Online Orders If the restaurant uses third- party services for online reservations and online ordering, inquire about the details of the services so you understand how much you’ll be paying, how they work, and how to access the accounts.

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Accounting Information Reservations Communication 181

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

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Communication Front of House Information Customer Service 197

Revenue Hub

AUGUST 21, 2024

They looked for a solution that would allow their guests to chat with them whenever they needed, even outside of the traditional 9 am to 5 pm Reservations Department. For context, the average performance of any hospitality email campaign in EMEA is a 2.9% click-through rate and 0.4%

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Reservations Guest Satisfaction Communication Information 82

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

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Reservations Book Travel and Tourism Marketing 52

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

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Reservations Kitchen Operations Front of House Back of House 196

Revenue Hub

JULY 8, 2024

Send Regular Communications Communicate with guests before, during, and after their stay to let them know the logistics, offer additional services, and resolve any issues. Automating communications with your PMS ensures appropriate messaging is sent at the right time, according to each guest’s stage in the stay cycle.

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Communication Article Book Information 105