Hotelogix

NOVEMBER 19, 2024

With crucial tasks like reservation, housekeeping, online bookings, billing, and real-time inventory management,  all being handled automatically, it frees up your staff to work smarter, not harder. Overall, it's about enhancing productivity and making life a bit easier for everyone involved.

Demo 243

Demo Housekeeping Maintenance Server 243

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Keeping Guests Informed  Clear communication about booking policies and potential fees is essential.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Hospitality Net

AUGUST 21, 2024

This collaboration aims to transform the way hotels manage reservations, enhancing guest interactions and driving conversion rates through the integration of advanced AI and omnichannel communications.

Communication 98

Communication Reservations 98

Modern Restaurant Management

FEBRUARY 7, 2025

Continuous Feedback or Two-Way Communication You often hear the term "continuous feedback" to describe making regular feedback a part of work culture. However, I prefer the term "two-way communication" because it captures the heart of continuous feedback without implying an unsustainable constant flow.

Communication 112

Communication Reservations 112

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 105

Communication Reservations Article Definition 105

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. What is hotel reservation software for small hotels? Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. This data enables creating memorable experiences.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?

Server 78

Server Reservations Guest Satisfaction Communication 78

Hotelogix

MARCH 21, 2025

Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.

Training 100

Training Housekeeping Communication Reservations 100

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

Communication 109

Communication Reservations Customer Service Article 109

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Build guest trust with transparent reservation and cancellation policies.

Communication 109

Communication Book Reservations Information 109

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

Reservations 108

Reservations Housekeeping Communication Article 108

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

Communication 175

Communication Special Events Book Reservations 175

Hotelogix

NOVEMBER 28, 2024

It automatically updates room availability, rates, and reservations across all these platforms. After adopting a channel manager, they: Cut errors by 85% Increased bookings during peak season by 25% Saw guest ratings improve due to better communication Channel Management Best Practices Using the right channel manager is only half the job.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

NOVEMBER 18, 2024

Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications. Reduce the number of steps required to complete a reservation, use clear and concise language, and provide visual cues that guide users through the process.

Book 109

Book Reservations Article Accounting 109

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Offer those extra services like airport transfers or dinner reservations with a quick message.

Communication 108

Communication Article Book Reservations 108

Hospitality Net

MAY 23, 2024

This integration allows hoteliers to leverage intelligence from guests’ spa reservations to personalize communications and maximize their ancillary revenue.

Reservations 95

Reservations Communication 95

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. For instance, it enhances communication between departments. Staff can update room statuses or reservation details remotely, ensuring faster response times and smoother workflows.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

eHotelier

MARCH 14, 2024

Whether you're the life-of-the-party type, a bit reserved, or somewhere in between, these tips are your handy guide to building meaningful connections.

Reservations 312

Reservations Communication 312

STAAH

FEBRUARY 12, 2025

OHIPs open architecture and powerful API capabilities act as the perfect score, ensuring each note – reservations, availability, and rates – flows effortlessly between OPERA PMS and STAAH. Work with STAAH to map the integration between OPERA PMS and STAAH, aligning data fields and communication pathways.

Reservations 104

Reservations Maintenance Document Accounting 104

Hotelogix

MARCH 11, 2025

Poor communication within the organization:    In a hotel, communication breakdowns can be as disastrous as a power outage. Enhance Workplace Culture:    - Conduct regular team meetings and feedback sessions: Keep the lines of communication open. Make sure your staff feels heard and valued.    -

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Revenue Hub

MARCH 25, 2025

However, engaging guests effectively requires a direct communication channel – one that OTAs can’t intercept. provide their email addresses and consent for remarketing, giving you a highly engaged audience for future communication. A mobile app provides that channel. Read the full article at Attractions.io

Book 75

Book Communication Download Article 75

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

Book 100

Book Reservations Scheduling Housekeeping 100

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

Larry Mogelonsky

MARCH 10, 2025

Verifying Your Handicapped Services Irrespective of attaining the official designation, there are many design flaws and training errors at hotels in this area; issues that may not be apparent to able-bodied hoteliers until a handicapped guest arrives onsite.

Training 130

Training Catering Communication Marketing 130

MEWS

NOVEMBER 18, 2024

Once you dig deeper, you find operational brick walls and communication bottlenecks that slow everything down. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface.

Communication 130

Communication Events Property Management Reservations 130

EATER

DECEMBER 2, 2024

Restaurants may also require a deposit on a reservation to ensure you show up. Make a reservation ASAP For major holidays, it’s wise to start looking at least a month and maybe even two months out for a reservation. Arrive on time Holidays are chaotic, but punctuality for your reservation is important.

Reservations 104

Reservations Book Budgeting Scheduling 104

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Reservations Communication Customer Service 221

InnQuest

MARCH 3, 2023

Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations. For example, guests can easily request additional services or items from the comfort of their room using an integrated mobile app.

Communication 218

Communication Reservations Information Housekeeping 218

Hotel Business

FEBRUARY 25, 2025

Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.

Reservations 59

Reservations Book Communication Pricing 59

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Communication 189

Communication Reservations Budgeting Pricing 189

Modern Restaurant Management

MARCH 11, 2025

Meanwhile, email allowed for more targeted, meaningful communication, and SMS/text gave businesses a direct line to their most engaged customers. By using standardized identifiers and digital tracking/communication systems, restaurants can seamlessly communicate with distributors, reducing inefficiencies and responding quickly to disruptions.

POS Systems 188

POS Systems Marketing Server Communication 188