Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. Plan for Gaps in Your Budget.

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Budgeting Communication Training & Development Marketing 230

Horizon Hospitality

SEPTEMBER 18, 2024

Here are six actionable strategies to help you recruit effectively, engage your employees, and build a positive workplace culture that fosters loyalty and productivity. Leverage Multiple Recruitment Channels Expanding your recruitment efforts across various platforms can help you reach a broader and more diverse pool of candidates.

Communication 130

Communication Training Scheduling Events 130

InnQuest

SEPTEMBER 12, 2023

This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Some of these include: Staff Training and Turnover: One of the most significant challenges in hotel operations management is recruiting and retaining skilled and motivated staff.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Bookkeeping 212

Bookkeeping Training Information Communication 212

Modern Restaurant Management

NOVEMBER 22, 2024

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

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Scheduling Training Budgeting Communication 175

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

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Back of House Front of House Training Scheduling 208

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. Also, be sure to communicate with candidates throughout the hiring process.

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Customer Service Scheduling Training Information 188

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Scheduling 223

Scheduling Front of House Back of House Communication 223

Hospitality Magazine

JULY 17, 2024

Add in teamwork, companionship, and good communication between management, fellow workers, and those you supervise. Every good business will have open, honest, and frequent communication. If you don’t communicate constantly and people need explanations, they will ask a buddy or make it up … and both could be wrong.

Communication 130

Communication Training Magazine Events 130

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employees feel empowered when they can set their own schedule.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness. Staff Management.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Larry Mogelonsky

NOVEMBER 5, 2024

At Rocco Forte Hotels, we focus on training, cross-training, and career development to have an enthusiastic team. To reach and maintain excellence, we focus on: Continuous training. It involves open communication, trust, and opportunities for growth and development. In Rocco Forte, service excellence is a philosophy.

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Concierge Communication Training Definition 130

Hotel Owner

DECEMBER 16, 2024

From a teenager bottling drinks in a pub to a respected recruiter and advocate for LGBTQ+ professionals, Will Davies, Director of HBD Partners and co-founder of Checking-IN (not the podcast by Hotel Owner), has carved out a remarkable career in hospitality. “I started really young in hospitality,” Davies recalls.

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Training Marketing Communication 52

Modern Restaurant Management

DECEMBER 9, 2019

On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Turnover Tip : Keep your most talented employees by ensuring open communication on their career development. Inadequate Training. Training is key for improving employee turnover. Disinterest.

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Training Scheduling Communication 117

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employees feel empowered when they can set their own schedule.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

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Scheduling Training Communication Information 88

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits.

Budgeting 197

Budgeting Communication Strategic Planning Definition 197

Horizon Hospitality

JULY 17, 2024

Train staff to measure ingredients accurately and monitor portion sizes regularly. Build Strong Vendor Relationships: Regular communication and a collaborative approach can help secure favorable terms and timely deliveries. Click here to schedule a call with a recruiter at Horizon Hospitality.

Portion Control 130

Portion Control Menu Planning Pricing Server 130

Hotel Owner

JUNE 8, 2023

Yet, the sector has seen a continued struggle when it comes to recruitment and staff retention – perhaps in part due to a perception that the hours are long and unsociable, that the pay is low, and that there is a lack of career progression. The hospitality industry requires highly-skilled, trained, motivated and happy staff.

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Training Customer Service Business Development Communication 105

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Back of House 88

Back of House Training Procurement Server 88

Hotel Business

JULY 19, 2023

Every hotelier should be confident that their staff has been trained to identify a bed bug and understand the importance of alerting their manager. A step-by-step approach needs to be communicated to every employee, including remediation if required by a licensed pest service provider, once a guest bed bug complaint has been triggered.

Housekeeping 98

Housekeeping Maintenance Communication Article 98

7 Shifts

MAY 31, 2021

Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Restaurants need an operating model in place to ensure the right employees are hired, well-trained, actively engaged, feeling productive, and ultimately retained for as long as possible.

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Server Scheduling Portion Control Customer Service 145

Hotel Business

OCTOBER 5, 2023

He said that his company has been aggressive in implementing training innovations as well as tech solutions to promote recruiting as well as retaining associates. Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions.

Training 116

Training Housekeeping Scheduling Guest Services 116

Service that Sells

JANUARY 3, 2023

Improve Your Communication Skills. In your role as a restaurant manager , you have to communicate with many different people, including staff, vendors, bosses, and customers. Communication is the foundation of effective leadership. Get started with these three resolutions specific to restaurant managers. Build a Better Staff.

Communication 82

Communication Blog Budgeting Training 82

Les Roches

SEPTEMBER 23, 2022

Little wonder then that the Bethesda, Maryland headquartered group has formed strong ties with a school as renowned as Les Roches, employing students and graduates in its internship programs and full-time positions through a variety of different training schemes. Why do you recruit from Les Roches?

Training 52

Training Communication 52

Revenue Hub

APRIL 3, 2023

In contrast, a more experienced general manager would recruit a commercial manager to head the marketing, sales, and revenue management team. Regular communication: Schedule regular physical or virtual meetings for team members to discuss progress, share updates, and address any challenges or concerns.

Communication 96

Communication Information Article Training 96

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Scheduling 148

Scheduling Communication Events Training 148

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Paid trainings, opportunities for advancement and new equipment are all ways to help employees feel valued. Handwritten or manually created schedules, like spreadsheets, are often riddled with errors and can be incredibly difficult to update and communicate. But it’s important. Recognition.

Scheduling 197

Scheduling Communication Catering Training 197

Hotel Owner

NOVEMBER 25, 2022

With staffing shortages a long-standing issue in the industry, particularly during the holiday season, businesses must look to adapt their recruitment searches to find the most creative, loyal, and hardworking employees. Invest in training . An innovative workplace will also facilitate training throughout someone’s career.

Training 105

Training Front of House Pricing Communication 105

OpenTable

AUGUST 10, 2023

Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Along with kitchen and service staff, you’ll need workers for your restaurant to handle responsibilities like operations, management, administration, and communications. What are the requirements for those roles?

Server 111

Server Front of House Information Definition 111

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

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Training Book Scheduling Communication 110

Modern Restaurant Management

DECEMBER 29, 2023

While fair pay continues to be the top reason employees leave, the other big factors are a lack of opportunity for growth and development, the quality of management and communication, reasonable benefits like PTO and flexible schedules, and not feeling they are recognized for their hard work. – Lissa Bowen

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Customer Service Scheduling Catering Communication 123

Boutique Hotel News

DECEMBER 20, 2022

The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly. Over time, this provides hoteliers with enough information to understand customer behaviour trends as well as operational and sales opportunities.

Concierge 312

Concierge Book Marketing Information 312

Hotel Owner

SEPTEMBER 12, 2024

As a result, many businesses in the sector have found it difficult to recruit suitable candidates to fill their job vacancies, with the number of job openings in the industry standing at 101,000 in April 2024. By investing in staff training and development, and enhancing the industry’s reputation, businesses can attract and retain top talent.

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Training Scheduling Communication Presentation 72