This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Data 101 for propertymanagers where and how to start? The objective of this blog is to help propertymanagers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. Event or occasion: What prompted the trip? A special wedding anniversary?
Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a propertymanagement system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.
Offer personalized pricing for niche markets, like long-stay guests or specialevents. The Travel Agency Console in Hotelogix PMS is an effective tool created to optimize the management of bookings and relationships with travel agencies.
Seasonal Influences: Holidays and specialevents can impact travel plans. Allowing guests to change their plans without penalties encourages them to communicate with the hotel if their circumstances change. These systems can automate reminders, manage guest information, and analyze booking patterns to identify trends.
Google ecosystem integration: Seamless coordination with email and video conferencing tools can enhance communication with guests and among staff members. It's a bargain for small hotels watching their budget.
A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. Tools like SiteMinders channel manager help by updating availability across all booking sites automatically, reducing manual errors.
Going to specialevents, talking in forums, and meeting other members are all great ways to build relationships. How Hotelogix Can Help in Key Areas Streamlining Operations Using Technology Hotelogix propertymanagement software is a computer program that helps hotels run better. it's about making real connections.
Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, specialevents, or distinctive features of your property. Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.
Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.
In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote specialevents and promotions directly to customers. Group bookings with online group portals for easier management. Auto pre and post stay emails and full guest communications.
Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.
It encompasses advanced booking engines, propertymanagement systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.
Enhance guest satisfaction and revenue with SiteMinder Streamline your hotel's operations with SiteMinder's intuitive tools, from booking management and personalised communication to direct booking enhancements. Communicate and build relationships as early as possible The sooner you can engage with your guests the better.
Here are 10 things you can focus on to cut costs at your property and make profits easier to achieve. Ensure your propertymanagement system is the best in the industry If your propertymanagement system (PMS) isn’t cloud-based, you’re missing out on serious benefits.
Hire the right person, who has the ability to analyse numbers, and more importantly is able to communicate what these numbers mean to an audience who isn’t familiar with revenue management. It’s important to have a revenue manager who is able to communicate their strategies to all stakeholders.
Practicing Effective Communication Skills with hotel employees can enhance your stay in many ways. Hidden Ways to Upgrade Your Room Tell them about specialevents. Hotelogix: Making Checkout Easy Hotelogix Propertymanagement system , helps your hotel make guest stays smoother. Show up later in the day.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content