Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Reservations Training Housekeeping 52

SiteMinder

JULY 24, 2023

What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.

Reservations 52

Reservations Book Information Guest Satisfaction 52

InnQuest

OCTOBER 17, 2023

While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

MARCH 3, 2023

One such tool that has been making massive waves in the industry is cloud property management software (PMS). Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Housekeeping Information 218

Hotelogix

MAY 16, 2024

Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. A booking engine integrated with your PMS and channel manager simplifies the booking process for guests and collects valuable guest data for personalized marketing.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

SiteMinder

OCTOBER 29, 2024

Tourplan is a comprehensive hotel software solution that simplifies itinerary planning, booking management, and communication between hotels and tour operators. It automates these tasks, allowing properties to reduce manual effort and ensure that bookings are processed accurately. What is Tourplan?

Reservations 52

Reservations Book Communication Pricing 52

InnQuest

JANUARY 5, 2023

Furthermore, some of the key benefits of roomMaster Anywhere are listed below – Cost-effectiveness – our direct hotel online booking system saves on commission costs and increases loyalty by driving guests to book via your own properties’ websites. Perfect for working when you’re on the go or in case of emergencies.

Property Management 224

Property Management Book Catering Reservations 224

Revenue Hub

JULY 8, 2024

If your property uses an automated property management system (PMS), all the data you need should already be at your fingertips. Send Regular Communications Communicate with guests before, during, and after their stay to let them know the logistics, offer additional services, and resolve any issues.

Communication 104

Communication Article Book Information 104

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. So, it is important for the hotels to use right property management software.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Training 222

Training Property Management Special Events Guest Satisfaction 222

InnQuest

AUGUST 15, 2023

Understanding the Hotel Channel Management Landscape Managing hotel bookings and distribution across multiple online travel agencies (OTAs) and booking platforms is becoming an increasingly complex and time-consuming task for hoteliers. The channel manager can further use these APIs to send and receive data in real-time.

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

APRIL 4, 2023

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 88

Maintenance Communication Document Accounting 88

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Improved Communication: Welcome letters provide guests with essential information, reducing confusion and the need for frequent inquiries.

Information 100

Information Concierge Reservations Communication 100

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Confirmation and Communication: Upon successful booking, guests receive instant confirmation via email or SMS, outlining reservation details and pertinent information.

Book 92

Book Guest Satisfaction Reservations Communication 92

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. For hotel operators, digital concierges improve operational efficiency by reducing the number of calls and requests that staff have to manage manually.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 91

Reservations Book Guest Satisfaction Pricing 91

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations Marketing 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. Functionalities: Property management software that is difficult to use only results in lost customers and increased support costs. To Wrap It Up.

Property Management 130

Property Management Catering Accounting Housekeeping 130

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. It focuses on enhancing guest communication through generative AI agents that manage reservations, provide personalised guest interactions, and streamline hotel operations.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

AUGUST 11, 2022

T his blog covers everything you need to know about roomMaster Anywhere – From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. Learn more about us here. .

Book 130

Book Blog Property Management Housekeeping 130

Hotelogix

OCTOBER 30, 2024

Booking Stage : This is the stage when travelers go ahead with making a reservation. Key Tactics for the Booking Stage: Ensure your booking engine is simple and requires minimal clicks to complete a reservation. When hotels use the right property management system , it allows them to manage things easily, reducing human errors.

Book 130

Book Blog Reservations Information 130

InnQuest

AUGUST 29, 2023

Understanding the Potent Force of Hotel Reviews The digital age has ushered in a new era of informed consumerism, where potential guests meticulously comb through hotel reviews before making a reservation. Invite the guest to share more details about their experience through private communication channels like email or phone.

Communication 130

Communication Blog Reservations Training 130

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. From streamlining communication to automating routine tasks like booking inquiries, a chatbot offers a seamless way for you to engage with your guests in real time, enhancing both convenience and satisfaction throughout their stay.

Book 52

Book Communication Pricing Property Management 52

Revenue Hub

MARCH 11, 2024

With a property management system (PMS) like WebRezPro, all the numbers you need are at your fingertips in one place without having to cobble together various reporting tools. Combine this report with numbers from your Custom Reservation Report for your desired date range.

Reservations 87

Reservations Book Article Information 87

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Here are some common scenarios where tech switching occurs.

Guest Services 88

Guest Services Communication Property Management Reservations 88

SiteMinder

OCTOBER 7, 2024

The best hotel tech stacks feature seamless integrations between various software solutions like your property management system ( PMS ), booking system , payment processor , channel manager and customer relationship management ( CRM ) system. There are a number of dedicated tech solutions for multi-property management.

Property Management 52

Property Management Maintenance Book Training 52

STAAH

OCTOBER 15, 2024

Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments. Let’s take a look at some essential software solutions every hotel should consider. 7 Must-Have Software for Hotels 1.

POS Systems 83

POS Systems Book Pricing Catering 83

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? The genesis of this double-whammy was overbooking of course and a hotel channel manager was the right technology he needed at the time. Well, a vitriolic review is inevitable, is it not?

Blog 130

Blog Communication Definition Book 130

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Book Guest Satisfaction 52

Revenue Hub

NOVEMBER 2, 2022

If your hotel is losing online reservations to OTAs, it’s time to adjust your strategy, beginning with your booking engine. Most customers research a property directly before making a reservation, which means you likely have them on your site and ready to book, so why aren’t they? PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

Book 82

Book Reservations Communication Information 82

eZee Absolute

SEPTEMBER 26, 2024

This knowledge will enable you to refine your strategies and improve communication with guests. Communicate Policies Effectively: Once your policies are defined, it’s essential to communicate them effectively to your guests. Are they solo travelers, groups, or business bookings?

Guest Satisfaction 52

Guest Satisfaction Book Communication Front Desk Operations 52

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Personalized Communication: Remember guests' preferences, offer them customized promotions, and ask for feedback after their stay.

Pricing 130

Pricing Book Events Demo 130