Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Understanding the intricacies of no-shows is important for effective hotel management. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

STAAH

FEBRUARY 12, 2025

Integrating a property management system (PMS) with a channel manager is like orchestrating a symphony – every instrument must be in sync to create harmony. Work with STAAH to map the integration between OPERA PMS and STAAH, aligning data fields and communication pathways.

Reservations 104

Reservations Maintenance Document Accounting 104

Hotelogix

MARCH 21, 2025

Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.

Training 100

Training Housekeeping Communication Reservations 100

Hotelogix

OCTOBER 18, 2023

One crucial aspect determining your success is your ability to efficiently manage daily operations across multiple properties in different areas from a central office.   Gain group-wide clarity: You have a hotel group with ten properties across multiple locations.

Property Management 130

Property Management Reservations Blog Book 130

Larry Mogelonsky

MARCH 10, 2025

Verifying Your Handicapped Services Irrespective of attaining the official designation, there are many design flaws and training errors at hotels in this area; issues that may not be apparent to able-bodied hoteliers until a handicapped guest arrives onsite.

Training 130

Training Catering Communication Marketing 130

InnQuest

OCTOBER 17, 2023

While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

InnQuest

MARCH 3, 2023

One such tool that has been making massive waves in the industry is cloud property management software (PMS). Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Information Housekeeping 218

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

InnQuest

JANUARY 5, 2023

Furthermore, some of the key benefits of roomMaster Anywhere are listed below – Cost-effectiveness – our direct hotel online booking system saves on commission costs and increases loyalty by driving guests to book via your own properties’ websites. Perfect for working when you’re on the go or in case of emergencies.

Property Management 224

Property Management Book Catering Reservations 224

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

Reservations 100

Reservations Book Information Guest Satisfaction 100

MEWS

NOVEMBER 18, 2024

Once you dig deeper, you find operational brick walls and communication bottlenecks that slow everything down. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface.

Communication 130

Communication Events Property Management Reservations 130

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Personalized Communication: Remember guests' preferences, offer them customized promotions, and ask for feedback after their stay.

Pricing 130

Pricing Book Events Demo 130

InnQuest

APRIL 4, 2023

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

NOVEMBER 29, 2024

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J.

Book 109

Book Pricing Reservations Events 109

Revenue Hub

MARCH 31, 2025

By leveraging AI-driven automation and hyper-personalized communication at scale across Email, SMS, WhatsApp, and OTAs, Bookboost empowers hotel groups and brands to increase direct revenue and guest loyalty. Juyo Analytics visualisation engine allocates the configured costs at the individual reservation level.

Reservations 59

Reservations Communication Hospitality Management Article 59

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Hotelogix

MARCH 6, 2025

Virtual and Augmented Reality: Immersive Experiences Unleashed VR and AR are revolutionizing hotel services: Offer comprehensive virtual tours of rooms and facilities pre-booking, allowing guests to 'walk through' the hotel and even test out different room types before making a reservation. And boy, has it come a long way!

Concierge 130

Concierge Maintenance Book Demo 130

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

MAY 16, 2024

Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. A booking engine integrated with your PMS and channel manager simplifies the booking process for guests and collects valuable guest data for personalized marketing.

Book 130

Book Front Desk Operations Reservations Property Management 130

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

eZee Absolute

JANUARY 23, 2025

Lets be honest: choosing the best hotel PMS (Property Management System) is like picking a soulmate. Table of Content Ease of Use: NoLogix Required Cloud-powered Awesomeness Multi-property Management Features Comparison Integrations Pricing Customer Support Mobile App 1. Lets see who takes the crown!

Housekeeping 52

Housekeeping Reservations Front Desk Operations Property Management 52

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Sanitation 206

Sanitation Communication Training Property Management 206

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

Hotelogix

OCTOBER 30, 2024

Booking Stage : This is the stage when travelers go ahead with making a reservation. Key Tactics for the Booking Stage: Ensure your booking engine is simple and requires minimal clicks to complete a reservation. When hotels use the right property management system , it allows them to manage things easily, reducing human errors.

Book 222

Book Blog Reservations Information 222

Hotelogix

JANUARY 12, 2025

Tools like Hotelogix’s Web Booking Engine simplify the reservation process, allowing guests to book directly. For example, if an agent secures a reservation, the TA Console updates availability in real-time, ensuring smooth operations like the one offered by Hotelogix. A TA Console , simplifies it all.

Book 130

Book Pricing Marketing Events 130

InnQuest

AUGUST 15, 2023

Understanding the Hotel Channel Management Landscape Managing hotel bookings and distribution across multiple online travel agencies (OTAs) and booking platforms is becoming an increasingly complex and time-consuming task for hoteliers. The channel manager can further use these APIs to send and receive data in real-time.

Reservations 130

Reservations Book Property Management Pricing 130

Revenue Hub

JULY 8, 2024

If your property uses an automated property management system (PMS), all the data you need should already be at your fingertips. Send Regular Communications Communicate with guests before, during, and after their stay to let them know the logistics, offer additional services, and resolve any issues.

Communication 109

Communication Article Book Information 109

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Reservations Training Housekeeping 52

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. So, it is important for the hotels to use right property management software.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations Marketing 130

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. Functionalities: Property management software that is difficult to use only results in lost customers and increased support costs. To Wrap It Up.

Property Management 130

Property Management Catering Accounting Housekeeping 130

SiteMinder

MARCH 25, 2025

All of these systems connect to the hotels property management system (PMS), keeping access secure and easy to manage. A keyless system gives each guest secure, personalised access linked to their reservation, which updates automatically if plans change. Others provide a code guests can enter on a keypad.

Download 52

Download Property Management Blog Communication 52

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136