InnQuest

JANUARY 5, 2023

Additionally, it records all guest interactions and automates personalized communication for each guest. One place for all your needs – roomMaster Anywhere comes with intuitive hotel booking software and channel management software. It can help you speed up hotel operations, increase ROI and enhance the guest experience.

Property Management 224

Property Management Book Catering Reservations 224

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.    Property management systems like Hotelogix helps guests to book rooms directly on the hotel's website. It manages bookings, shows room availability online, and integrates with hotel websites for direct bookings.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

MAY 16, 2024

Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency. Implementing cloud-based Property Management Systems (PMS) can automate front desk operations, reservations, and billing, reducing manual errors and saving time.

Front Desk Operations 130

Front Desk Operations Book Property Management Reservations 130

Lodging Magazine

NOVEMBER 10, 2022

BONITA SPRINGS, Florida—Think Simplicity announced a partnership with Cloudbeds; the partnership will provide joint customers with the ability to leverage Cloudbeds’ property management software (PMS) and Think Simplicity’s full-service cloud communications system.

Front Desk Operations 111

Front Desk Operations Communication Property Management Magazine 111

Hospitality Net

JUNE 24, 2024

This joint partnership will provide hoteliers with cloud calling capabilities for in-room hospitality phones powered by OfficeSuite UC while property management system interfacing runs on Percipia’s Parallax middleware engine.OfficeSuite UC is an award-winning and market-leading cloud-based unified communications platform that streamlines information (..)

Communication 59

Communication Property Management Information Marketing 59

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

Hotel Owner

DECEMBER 9, 2022

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced the company is positioned as a “Major Player” in the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment (doc #US48098122, November 2022).

Property Management 98

Property Management Communication Information Reservations 98

InnQuest

APRIL 4, 2023

Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 87

Maintenance Communication Document Accounting 87

Technology: Lodging Magazine

SEPTEMBER 7, 2023

CHICAGO—Cloud5 Communications announced the launch of its new Managed Services division. This division will help properties manage technology infrastructure, IT operations, projects, and security initiatives.

Communication 64

Communication Property Management Brand Management Magazine 64

InnQuest

SEPTEMBER 12, 2023

This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

OCTOBER 31, 2022

Unified Property Management System. A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Translator Technology.

Property Management 221

Property Management Communication Book Information 221

InnQuest

OCTOBER 17, 2023

While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. Functionalities: Property management software that is difficult to use only results in lost customers and increased support costs. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Accounting 130

Revenue Hub

JUNE 20, 2024

NB: This is an article from Northwind-Maestro Subscribe to our weekly newsletter and stay up to date Operators who fail to account for these guests are open to allowing negative reviews to color their property’s reputation, even if these sentiments can be addressed before guests leave.

Front Desk Operations 95

Front Desk Operations Communication Information Accounting 95

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? . Personalisation .

Communication 130

Communication Book Reservations Marketing 130

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. At this stage of business, hotels need to automate their operations, and the right technology at this time is a Property Management System (PMS).

Blog 130

Blog Communication Definition Book 130

Hospitality Net

MARCH 20, 2024

This industry-first technology marks a significant milestone in the evolution of property management solutions, introducing specialized AI agents designed to cooperate and handle specific tasks like concierge services and guest communications, without the need for human intervention.

Concierge 45

Concierge Communication Property Management 45

Hospitality Net

AUGUST 27, 2023

In addition to your casino and property management platforms, your organization most likely has a CRM, multiple social media channels, on-prem POS systems, a marketing automation platform (email, SMS, push), a variety of websites and apps (brand, online gaming, e-commerce, hotel booking, loyalty), and so on.

POS Systems 73

POS Systems Marketing Communication Property Management 73

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Here are some common scenarios where tech switching occurs. Contactless technology implementation: The COVID-19 pandemic has accelerated the adoption of contactless technology in hotels.

Guest Services 85

Guest Services Communication Property Management Reservations 85

SiteMinder

APRIL 10, 2024

Metasearch is helping us to establish a connection between our Property Management System (PMS) and our products such as rates and packages, to make it easy for potential customers to go from viewing our offerings to booking them.” “On The property recently also added SiteMinder’s Guest Engagement feature to the mix.

Communication 98

Communication Book Guest Satisfaction Marketing 98

Hotel Business

JUNE 4, 2024

Keeping track of these elements proved challenging until management decided to abandon its existing property management system and return to its former solution, Maestro PMS. Daniella Testino-Lesina, Reflections Spa director, Grand Cascades Lodge, said the hotel’s previous PMS was not communicating well with other departments.

Communication 59

Communication Information Property Management Training 59

InnQuest

AUGUST 29, 2023

Invite the guest to share more details about their experience through private communication channels like email or phone. Make sure to communicate the changes you’ve made, showcasing your dedication to delivering an exceptional experience. Book a demonstration of our award-winning hotel management software here.

Communication 130

Communication Blog Reservations Property Management 130

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions.

Book 89

Book Guest Satisfaction Reservations Communication 89

Les Roches

DECEMBER 26, 2022

As well as being great with people, a skilled negotiator, and an excellent organizer, to become a real estate manager you’ll also need to: Study real estate or business. Pass a property management license exam, depending on the requirements where you live. Just some examples include: Senior property manager or department head.

Property Management 52

Property Management Communication Maintenance Presentation 52

Hotelogix

JUNE 10, 2024

Current Systems Integration : Ensure the software integrates seamlessly with your existing Property Management System (PMS), Central Reservation System (CRS), and other tools. Revenue Goals : Determine what you aim to achieve with dynamic pricing (e.g., increase occupancy, maximize revenue during peak times, etc.).

Pricing 130

Pricing Demo Communication Training 130

Revenue Hub

JUNE 7, 2023

The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Connecting With Guests A hotel’s property-management system (PMS) should be designed to help hotels improve operations and connect with guests on their terms.

Communication 78

Communication Training Property Management Article 78

Hotelogix

OCTOBER 18, 2023

Integration Capabilities Many modern reservation systems seamlessly integrate with other hotel management software, like Property Management Systems PMS and Customer Relationship Management CRM platforms. This integration ensures smooth communication across various departments, resulting in a cohesive guest experience.

Reservations 100

Reservations Book Information Guest Satisfaction 100

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Hospitality Net

NOVEMBER 27, 2023

Hoteliers are setting their goals for 2024, with increased communication and transparency between departments high on their list of goals for new technology. Technology now exists to help hoteliers run their properties in a lean, more efficient manner than ever before—if their Property Management System can handle it.

Budgeting 40

Budgeting Communication Property Management 40

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Book a demonstration of our award-winning hotel management software here.

Reservations 136

Reservations Housekeeping Property Management Book 136

Revenue Hub

NOVEMBER 22, 2023

Key tools include: Guest Engagement Solutions: These tools help collect information through digital registration cards and surveys and enable personalized communication across different target audiences. Integrations with analytics tools like Google Analytics offer deeper insights into traveler behavior.

Article 101

Article Book Communication Marketing 101

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. How do you manage guest communications and marketing?

Guest Satisfaction 94

Guest Satisfaction Housekeeping Article Reservations 94

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

POS Systems 81

POS Systems Concierge Article Book 81

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52