Remove Communication Remove Presentation Remove Service Management
article thumbnail

Omnichannel Communication: The Game-Changer Hotels Need Now

Revenue Hub

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels.

article thumbnail

A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Managers need to have a means to effectively communicate time-sensitive subjects such as allergens and immediate safety concerns to the staff.

Training 118
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

article thumbnail

How to be a restaurant manager

Les Roches

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

article thumbnail

MRM Research Roundup: QSR Update and What Feeds Us

Modern Restaurant Management

Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption. And one in three consumers feel pressured to tip when presented with a tablet at a restaurant counter, which could indicate an area of vulnerability for brands. ” QSR App Adoption.

Download 183
article thumbnail

Exploring the world of guest services: from definitions to job descriptions

Les Roches

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

article thumbnail

Virtual Acceleration, Raising the Bar and Insult Monitor

Modern Restaurant Management

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. ” Instawork Partners with Staffmate. ParTech, Inc.