SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

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Reservations Book Travel and Tourism Marketing 98

Modern Restaurant Management

DECEMBER 31, 2024

This approach allows bartenders to showcase both understated elegance and indulgent presentation, enhancing the overall guest experience. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate. All is revealed after voting is finished, very interactive.”

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L&D Presentation Events Reservations 180

Modern Restaurant Management

MARCH 13, 2020

. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees.

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Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. When do reservations spike? Be Transparent About Safety.

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Marketing Communication Sanitation Budgeting 225

Hotelogix

NOVEMBER 28, 2024

Whether it's business travelers seeking efficiency, luxury seekers craving unique experiences, or budget-conscious families planning their vacations, each group has distinct needs and preferences that present unique revenue opportunities.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

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Guest Satisfaction Reservations Communication Article 108

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. The wonderfully diverse makeup of the restaurant workforce (49 percent of employees are minorities) presents unparalleled opportunities centered around food, especially with regard to menu development and team bonding.

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Server Communication Back of House Budgeting 188

Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. A sudden crisis has a way of sucking us into the present moment. Restaurants wanted a one-stop shop to support their business.

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Reservations Front of House Pricing Communication 195

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Be sure to present these offers before the guest arrives. Rate-framing is when you initially present a product for a premium price before following it up with a unique discount.

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Book Reservations Communication Pricing 220

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

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Marketing Communication Information Reservations 234

eZee Absolute

NOVEMBER 11, 2024

Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. Does it match the name on the reservation? They hand over their ID.

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Information Reservations Guest Satisfaction Book 59

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. Presentation. ” doesn’t need to be reserved for dine-in only. Autonomous drone?

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Front of House Catering Reservations Marketing 212

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Communication Information Presentation Front of House 59

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests. Today’s blog is provided by our premier member, BluIP.

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Concierge Communication Reservations Blog 98

Revenue Hub

AUGUST 21, 2024

conversion rate for upselling with Oaky via webchat and WhatsApp campaigns In May 2024, upselling deals were presented in the webchat and WhatsApp campaigns over 2.5K They looked for a solution that would allow their guests to chat with them whenever they needed, even outside of the traditional 9 am to 5 pm Reservations Department.

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Reservations Guest Satisfaction Communication Information 102

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Confirmation and Communication: Upon successful booking, guests receive instant confirmation via email or SMS, outlining reservation details and pertinent information.

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Book Guest Satisfaction Reservations Communication 109

Revenue Hub

OCTOBER 18, 2023

This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

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Events Book Communication Reservations 109

Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! For hardworking frontline staff at reception, reservations, and outlets such as restaurants and spa, the process of upselling may slip their minds as they deal with peak demand. That’s where technology can help.

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Presentation Reservations Customer Service Catering 116

Hotelogix

SEPTEMBER 19, 2024

Online Booking vs. Travel Agency: The Basics Online Booking refers to the process where travelers directly reserve accommodations through websites or mobile apps, often referred to as Online Travel Agencies (OTAs) like Booking.com, Expedia, or Airbnb. They can modify their bookings anytime without needing to consult an agent.

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Book Demo Guest Satisfaction Reservations 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations. From there, an API connects to your front-and-back-of-house to communicate the order.

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Back of House Front of House Information Reservations 189

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Learn more 7.

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POS Systems Scheduling Training Reservations 147

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Focus on the quality of ingredients, presentation and service in your restaurants, bars and room service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

JANUARY 31, 2023

We investigated this question and found the following points: POSITIVE ASPECTS OF INTRODUCING AN ENERGY FLAT RATE Cost recovery: The hotels are still able to cover their costs if demand remains constant and don’t have to draw on their reserves. This promotes understanding since it is openly communicated to him why he has to pay more.

Pricing 98

Pricing Communication Definition Presentation 98

Modern Restaurant Management

FEBRUARY 2, 2024

With their ability to connect various facets of restaurant operations and provide real-time data and insights, networking solutions present a powerful tool for overcoming these challenges and setting a new standard for efficiency and customer service in the industry. Personalized engagement is another area where advanced networks shine.

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Customer Service Front of House Communication Training 189

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Learn more 7.

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POS Systems Scheduling Training Reservations 141

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. In this communication, you can present exclusive offers for their next visit.

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Communication Book Article Reservations 93

Modern Restaurant Management

JANUARY 5, 2021

Indeed, presenting guests with a technology offering anything other than a premium experience can now prove detrimental to a brand. If it’s a reservation system, a diary with simple navigation, the option to leave personal requests and a well-designed ordering confirmation (with instructions about on-site COVID-19 rules) are essential.

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Reservations Communication Presentation Marketing 158

InnQuest

JULY 29, 2022

Direct channels include a hotel’s website, walk-ins, reservations made via telephone, etc. Mentioned below is a brief explanation of all channels – Direct Channels: These channels include a hotel’s website, walk-ins, reservations made via telephone, text messages, etc. What Are The Different Types Of Hotel Distribution Channels?

Reservations 130

Reservations Book Pricing Information 130

Revenue Hub

OCTOBER 27, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Reservations 109

Reservations Article Blog Information 109

Modern Restaurant Management

MARCH 20, 2024

Whether founders need funding for geographical expansion, marketing or operational enhancements, presenting a compelling case to potential investors is required. Scaling and Attracting Investors To effectively scale a multi-unit restaurant business in 2024, courting investors is often necessary.

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POS Systems Marketing Reservations Communication 180

Revenue Hub

NOVEMBER 22, 2023

NB: This is an article from CartStack Subscribe to our weekly newsletter and stay up to date Not to mention the ever-present battle with online travel agencies (OTAs), which account for 49% of all online hotel bookings. With OTAs like Expedia and Booking.com spending upwards of $3.5 What is Hotel Marketing Automation?

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Marketing Article Book Presentation 109

Revenue Hub

MAY 24, 2024

NB: This is an article from Oaky Subscribe to our weekly newsletter and stay up to date From highlighting the most crucial communication skills to master to revealing the most widely used upselling techniques in hospitality, continue reading to learn the ins and outs of effective front desk upselling. Why is front desk upselling important?

Reservations 109

Reservations Article Pricing Information 109

Revenue Hub

JUNE 28, 2023

What opportunity do these trends present for hoteliers? Bleisure travel and the recovery of global business travel present a unique opportunity for hotels in several ways: 1. This presents hotels with opportunities to generate ancillary revenue. There have been regional gains across the board.

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Travel and Tourism Communication Accounting Presentation 98

Modern Restaurant Management

SEPTEMBER 2, 2020

Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. This information should be communicated when the guest makes their reservation. Make it easy for your staff to service tables and consider the flow of area traffic in your dining area.

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Budgeting Scheduling Sanitation Server 203

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

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Marketing Information Communication Reservations 180