Social Hospitality

SEPTEMBER 12, 2024

Social media has transformed how we communicate, consume content, and conduct business. The Present: The Social Media Powerhouses Today, social media is a cornerstone of any comprehensive marketing strategy. This will present both challenges and opportunities for marketers, as new advertising models will need to be developed.

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Presentation Marketing Catering Communication 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

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Communication Training Information Presentation 134

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

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Communication Accounting Scheduling Presentation 179

Modern Restaurant Management

JULY 18, 2024

It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.

Communication 190

Communication Accounting Training Information 190

Metasphere

SEPTEMBER 4, 2023

Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in. With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hospitality Net

JULY 16, 2024

In today’s hospitality landscape, where consumers are presented with an ever-expanding number of choices, the power of a strong brand cannot be understated. Branding is more than just logos and slogans; it’s a comprehensive strategy that defines and communicates the essence of a hotel’s values, promises, and experiences to potential guests.

Communication 81

Communication Presentation 81

SiteMinder

NOVEMBER 14, 2024

It is designed to do everything that you’d expect destination management company software to do: itinerary planning, accounting, reporting and analytics, supplier/partner/client communication, and most importantly for hotels, booking management. The best DMC tools will present the user with hotel options that they can book within the tool.

Book 52

Book Presentation Accounting Communication 52

Hospitality Magazine

APRIL 17, 2024

Deep dive into the numbers Everyone feels smarter when numbers are presented in a way that’s easy to understand. Communication with the team There’s always been email, SMS, and WhatsApp, but now we can Zoom in people who can’t travel to a staff meeting or the management huddle on Monday morning. Less waste and less stock holding.

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Maintenance Information Communication Presentation 264

Revfine

MAY 28, 2024

Hotel Email Marketing Hotel email marketing is a marketing strategy that is used by hotels to engage with past, present, and future guests. It can serve as a highly targeted form of communication, where messages are personalized, special offers are highlighted, and information about your hotel is shared.

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Marketing Communication Presentation Information 52

Luxury Hospitality Magazine

OCTOBER 11, 2024

This year #IHS24 is introducing a selection of new initiatives that we can’t wait to see… Trends Tours, in collaboration with Hamish Kilburn, Director, Kilburn Communications. Discover innovative products and services presented by a range of exhibitors that will help you and your hotel keep up with industry trends.

Communication 52

Communication Presentation Magazine Events 52

7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

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Scheduling Reservations Communication Training 158

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests. Today’s blog is provided by our premier member, BluIP.

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Concierge Communication Reservations Blog 98

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. A social media presentation is crucial. ” Although the concept seemssimple, the way you present it matters. Trends create frameworks to understand where to start and what to focus on.

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Events Information Communication Presentation 209

Hospitality Net

FEBRUARY 27, 2024

BLLA, the singular voice in the independent Luxury Boutique Lifestyle Hotel space, in collaboration with Équité, the leading global luxury strategy, communication, and brand activation firm, has created a groundbreaking initiative designed to redefine the landscape of luxury education for the world of luxury and boutique hospitality.

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Communication Presentation Training 75

Revenue Hub

SEPTEMBER 27, 2024

They may be more critical of additional charges, demanding clear communication about what their booking includes and what extra fees are incurred. Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction. When services are unbundled, guests expect transparency and value for money.

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Pricing Guest Satisfaction Communication Book 86

Hospitality Magazine

JANUARY 23, 2023

Chef Stephen Nairn is very good at business planning, communication and problem-solving. Whenever I open a new fish box delivery and I see a bluefin tuna, it feels like I’m opening a birthday present. I am learning new things every day from the team. From kitchen hand to director, there is always something you can learn from others.

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Training Communication Presentation Magazine 246

Revenue Hub

OCTOBER 2, 2024

For instance, using automated templates to help manage guest communication and feedback collection. Google Alerts also presents a great opportunity to identify link-building opportunities to help boost your online presence. You can set up alerts for your brand name and any competitors you want to keep track of.

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Article Communication Presentation Pricing 91

Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! Engaging guests through personalised communication, using the knowledge your CRM holds on your guests, hotels can appeal to individual interests which is likely to drive greater guest spend.

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Presentation Reservations Customer Service Catering 72

Modern Restaurant Management

JULY 19, 2024

With Google committing to the AI project, the technology is likely to advance quickly and will present significant opportunities for business owners who are able to get ahead of the curve. Ensuring your information is updated and your brand is communicated on every relevant channel is the key to a winning digital strategy.

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Information Presentation Marketing Communication 197

Modern Restaurant Management

AUGUST 2, 2024

Moreover, fostering a culture of feedback and communication can drive innovation and ongoing progress. Feedback presents an opportunity to engage and connect with the employee; and for the employee to do likewise with their supervisor. Employees want feedback, so much so, they often seek it out. Your employees are human beings.

Communication 101

Communication Presentation Marketing 101

Les Roches

APRIL 1, 2024

I embarked on my hospitality career journey in the front office, honing invaluable skills in guest communication and understanding their diverse needs,” she explains. The well-structured presentation of information, open access to lectures, and personalized interactions with teachers via video calls or email, exceeded my expectations.

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Presentation Communication Scheduling Information 98

Revenue Hub

OCTOBER 31, 2024

This can happen when you’re working with agencies that communicate solely through account managers who lack deep knowledge of the day-to-day management of your campaigns. Ask yourself: has the person presenting your reports even stepped inside your campaigns?

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Marketing Budgeting Accounting Communication 85

Revenue Hub

SEPTEMBER 22, 2023

It requires efficient communication and coordination among various hotel departments. This includes having a comprehensive guest relocation plan, clear communication channels, and prioritizing guests based on loyalty programs or reservation confirmation timing. Should Hotels Engage in Overbooking?

Guest Satisfaction 87

Guest Satisfaction Reservations Communication Article 87

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

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Server Communication Back of House Budgeting 189

Hotelogix

SEPTEMBER 19, 2024

Booking Online: Typically presents lower upfront costs but may include hidden fees during the checkout process. They also foster personal connections with guests, enabling better communication and tailored service. However, it allows for quick comparisons across multiple options.

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Book Demo Guest Satisfaction Reservations 130

Modern Restaurant Management

MARCH 31, 2022

With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present! Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’ Why is communication a key to restaurant efficiency?

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Communication Training Definition Accounting 190

Serviced Apartments

MARCH 12, 2024

The hotel will be upgraded to integrate NUMA technologies, allowing guests to use their smartphones to check in, check out, open their room doors and communicate with NUMA’s digital guest service team 24 hours. With the launch in London Bloomsbury, we have taken another decisive step towards being present in all European metropolises.”

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Presentation Guest Services Communication Marketing 52

Modern Restaurant Management

JULY 19, 2023

For businesses, and particularly franchise businesses, the metaverse presents some cutting-edge opportunities. How the metaverse delegates data control responsibilities remains to be seen, but there will be risks present no matter how they are divided. But like most things, it's not without some pitfalls.

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Presentation Information Communication Article 167

Revenue Hub

OCTOBER 2, 2023

NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. A more personalised guest experience Effective post-stay communication helps foster a deeper connection with guests.

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Guest Satisfaction Communication Presentation Article 95

Hotel Business

JANUARY 25, 2024

Themes that will be present in the upcoming year include: The resurgence of urban market performance and renewed investor interest: Urban hotels have seen a significant recovery with the reopening of international borders and the return of business and group demand.

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Travel and Tourism Presentation Accounting Communication 126

Horizon Hospitality

JANUARY 12, 2023

To properly communicate these incidents’ relevance, summarize your answers using the STAR method. Even if a situation did not lead to success, describing how you adapted and learned can be just as useful in presenting yourself as a top candidate. Get Insights from Top Hotel Recruiters.

Communication 238

Communication Presentation 238

Modern Restaurant Management

NOVEMBER 24, 2020

If competitors are easier to find and communicate with, your business could lose customers quickly. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests.

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Budgeting Communication Training & Development Marketing 230

Revfine

JULY 15, 2024

This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand.

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Presentation Article Marketing Communication 122

Revenue Hub

OCTOBER 18, 2023

This presents a golden opportunity for hoteliers to showcase their offerings as the ideal choice for travellers looking to enhance their event experience, through proximity alone or persuaded by additional direct booking incentives. Let’s explore some ways you can seize the moment and turn local event traffic into increased direct revenue.

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Book Events Communication Reservations 91

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 87

Concierge Guest Services Communication Events 87

Revenue Hub

JUNE 28, 2023

What opportunity do these trends present for hoteliers? Bleisure travel and the recovery of global business travel present a unique opportunity for hotels in several ways: 1. This presents hotels with opportunities to generate ancillary revenue. There have been regional gains across the board.

Travel and Tourism 89

Travel and Tourism Communication Accounting Presentation 89