Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

Communication 108

Communication Article Guest Satisfaction Book 108

Modern Restaurant Management

JUNE 24, 2021

As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources. Most simply do not have the time needed to research digital marketing strategies, let alone implement them. This often means marketing and advertising efforts are done on-the-fly or simply 86’d. A double win!

Marketing 203

Marketing Communication Maintenance Budgeting 203

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do? What is the reservation department in a hotel?

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Reservations Housekeeping Guest Satisfaction Book 52

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. The best part? Invest in Reusable and Disposable Print Materials.

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Marketing Sanitation Communication Budgeting 208

Hotelogix

NOVEMBER 28, 2024

It automatically updates room availability, rates, and reservations across all these platforms. How to Pick the Right Channel Manager for Your Business There are hundreds of options in the market. Focus your efforts and marketing budgets accordingly. This keeps everything consistent and reduces errors.

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Book Property Management Reservations Pricing 130

Modern Restaurant Management

OCTOBER 1, 2022

Restaurant marketing revolves around making your business known. Let’s look at low-budget restaurant marketing ideas to succeed in inflationary times. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media.

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Modern Restaurant Management

FEBRUARY 14, 2022

Many business owners believe that emailing is an obsolete form of marketing. Even for a unique niche like restaurants, the power of email marketing can boost brand awareness and ROI. Eighty-three percent of global consumers state that they prefer emails when receiving communications from businesses. Types of Email Marketing.

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Marketing Reservations Communication Information 221

Revenue Hub

NOVEMBER 18, 2024

Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications. Reduce the number of steps required to complete a reservation, use clear and concise language, and provide visual cues that guide users through the process.

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Book Reservations Article Accounting 109

Hotelogix

APRIL 24, 2025

If you’re still managing reservations with spreadsheets or juggling operations without digital tools, it’s time to explore how a PMS like Hotelogix can empower your property. Without a centralized system, managing these channels manually increases the risk of double bookings, inconsistent pricing, or even lost reservations.

Book 130

Book Housekeeping Reservations Pricing 130

Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. In this article, well explore the impact of guest messaging, how hospitality-focused technology enhances communication, five essential automation workflows, and real success stories.

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Reservations Communication Book Article 89

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. What is hotel reservation software for small hotels? Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. This data enables creating memorable experiences.

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Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

Communication 109

Communication Reservations Customer Service Article 109

Hotelogix

APRIL 24, 2025

Hotelogix, a robust cloud-based PMS , offers integrated loyalty management tools that make it easy to track points, automate tier upgrades, and personalize guest communication. This segmentation allows you to run targeted marketing campaigns that speak directly to each segment’s interests.

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Guest Satisfaction Book Housekeeping Inventory Planning 130

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

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Reservations Housekeeping Communication Article 108

Modern Restaurant Management

NOVEMBER 25, 2019

As a restaurant owner, it’s important to know how to market your restaurant the right way if you’re going to survive in such a crowded and competitive marketplace. In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself.

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Marketing Communication Definition Budgeting 176

Larry Mogelonsky

MARCH 10, 2025

Despite the proliferation of brands, there remains a significant customer cohort that has not been adequately embraced at the operational and marketing levels: guests with disabilities. This presents an untapped market. Nevertheless, the aging baby boomer generation underscores the need for hotels to better cater to this market gap.

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Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. All rights reserved. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

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Communication Special Events Book Reservations 175

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Build guest trust with transparent reservation and cancellation policies.

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Communication Book Reservations Information 109

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. For instance, it enhances communication between departments. Staff can update room statuses or reservation details remotely, ensuring faster response times and smoother workflows.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotel Owner

JANUARY 14, 2025

Five-star Great Scotland Yard Hotel, in Westminster, has announced the appointments of Monika Mulder as director of sales and marketing and Mikco Maiquez as marketing and communications manager. She also worked at Starwood Hotels and Resorts, where she held key roles at multiple London properties.

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Marketing Travel and Tourism Reservations Communication 52

Hotelogix

DECEMBER 17, 2024

Perfect Every Stage of the Guest Journey A powerful brand is built on consistent guest experiences, not just clever marketing. Reservation : Is your booking process simple, quick, and intuitive? Done right, it deepens guest loyalty and sets you apart in a crowded market.    3.1.

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Pricing Book Marketing Budgeting 130

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Offer those extra services like airport transfers or dinner reservations with a quick message.

Communication 108

Communication Article Book Reservations 108

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

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Reservations Book Guest Satisfaction Pricing 221

eZee Absolute

JANUARY 3, 2025

Ah, the thrill of hotel marketing! As we march into 2025, you as a hotelier and accommodation owner have a unique opportunity to refresh your marketing strategies and win over a new generation of travelers. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025.

Marketing 52

Marketing Book Reservations Property Management 52

Revenue Hub

MARCH 27, 2025

Hotels are leveraging games rooms in marketing and loyalty programs. Properties that highlight their games rooms in booking platforms, social media , and guest communications often see increased engagement. It becomes a shared space for connection, helping you appeal to a wide range of guests.

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Guest Satisfaction Book Article Reservations 104

Modern Restaurant Management

AUGUST 22, 2023

Based on all the buzz, it’s touted as AI-mazing for marketing. This has led many businesses to view it as a marketing magic bullet to solve their revenue woes. Customer-facing chatbots provide instant assistance to customers and can be used to address inquiries, facilitate reservations or to place orders.

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Marketing Communication Information Customer Service 167

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 98

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

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Sanitation Communication Reservations Server 189

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

MARCH 25, 2025

However, engaging guests effectively requires a direct communication channel – one that OTAs can’t intercept. With these insights, you can personalise guest promotions, optimise your marketing strategy and continuously refine the guest experience to ensure higher satisfaction and retention.

Book 75

Book Communication Download Article 75

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

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Communication Front of House Information Customer Service 197

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotelogix

JANUARY 12, 2025

Tools like Hotelogix’s Web Booking Engine simplify the reservation process, allowing guests to book directly. Instead, start with 3–5 well-chosen OTAs that cater to your target market and region. Offer personalized pricing for niche markets, like long-stay guests or special events.

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Book Pricing Marketing Events 130

Modern Restaurant Management

OCTOBER 15, 2020

Using aggregated data from 2,000+ restaurant locations running Wisely’s CRM, marketing automation, waitlist, reservations, and sentiment technology—Wisely compiled five counterintuitive insights visualized in the infographic below.

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Modern Restaurant Management

MARCH 3, 2025

First, we seek a deep understanding of the restauranteur’s vision and values, as well as their target audience and market positioning. Finally, we look at the launch strategy and marketing plan. We want a new brand to hit the market with impact. First is standing out in a market more crowded today than ever before.

Marketing 100

Marketing Communication Budgeting Pricing 100

Modern Restaurant Management

NOVEMBER 4, 2024

It's not just about making customers come back — loyalty programs boost revenue, offer valuable insights about your diners, and give you that extra edge in today’s super-competitive market. Restaurants are going digital, with innovations like contactless ordering, reservation apps, and personalized marketing driven by data.

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Budgeting Marketing Reservations Communication 88

Revenue Hub

MARCH 31, 2025

By leveraging AI-driven automation and hyper-personalized communication at scale across Email, SMS, WhatsApp, and OTAs, Bookboost empowers hotel groups and brands to increase direct revenue and guest loyalty. Juyo Analytics visualisation engine allocates the configured costs at the individual reservation level.

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Reservations Communication Hospitality Management Article 65