Hotel Owner

FEBRUARY 7, 2023

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager.

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Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. Today’s digital consumers want more than one-way messaging. billion impressions.

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Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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eHotelier

JUNE 18, 2023

the world's leading membership and leisure travel company, announced today that Amandine Robin will join the company as Chief Brand and Communications Officer, serving on the company's Executive Committee. Travel + Leisure Co., In this new role, Ms.

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eHotelier

JULY 21, 2024

Kessler, a visionary hospitality group rooted in the Southeast has welcomed brand and communications executive, Angela Showley, as vice president of marketing & revenue.

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eHotelier

OCTOBER 7, 2024

Al Baleed Resort Salalah by Anantara has appointed Nawfal Abdullah Saleh Mbamba as director of marketing and communications.

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Hotel Owner

APRIL 9, 2024

Andaz London has appointed Jad Lian as the hotel’s new Marketing Communications manager. Having previously served as assistant marketing manager with a long background in Hospitality, the hotel said Lian brings a wealth of experience and a fresh perspective to his new role. ”

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Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

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Revenue Hub

NOVEMBER 7, 2024

Email marketing for hotels has changed. Therefore, even if you know it works, you need to adjust certain things in order to create an optimal hotel email marketing strategy. Let’s dive into the different changes for email marketing today and how hotels can build an effective strategy. Why email marketing for your property?

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Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

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Marketing Communication Guest Satisfaction Article 95

eHotelier

MARCH 13, 2024

Seabourn, has named Mike Fulkerson its new vice president and chief marketing officer. In this role, he will oversee overall marketing strategy, brand management and performance, and public relations and communications. Fulkerson brings more than 20 years of hospitality, wellness, and consumer marketing experience.

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Revenue Hub

APRIL 19, 2024

In fact, email marketing has a 2x higher return than cold calling. However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

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Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster.

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Revenue Hub

MAY 21, 2024

Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. 54:38 Final thoughts 56:05 Other videos and subscribe The post Poor Guest Communication Impact is Bigger Than Lost Bookings appeared first on Revenue Hub.

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Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

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Modern Restaurant Management

AUGUST 7, 2024

That's where old-fashioned consistent marketing efforts comes into play. "It’s "It’s important to think long term," HungerRush's SVP of Marketing Shannon Chirone told Modern Restaurant Management (MRM) magazine. "Cutting A balanced mix of online marketing and local marketing is ideal. "Make

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Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. No communication.

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Modern Restaurant Management

JUNE 22, 2020

With six times the engagement of email, text messaging is revolutionizing the marketing strategies of QSR, fast food, and dine-in restaurants. Text marketing offers unique and exciting approaches to generate peak engagement and ultimately drive more successful campaigns. Timing Is Everything.

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Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

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Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge.

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Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Revenue Hub

OCTOBER 31, 2024

In the spirit of Halloween, we’ve decided to dig up some of the spookiest tales from the world of digital marketing. The Masked Digital Marketer Nothing is more unsettling than feeling like the person managing your marketing budget is a ghost in the system.

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Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

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Hospitality Net

DECEMBER 4, 2023

Nobu Hotel Atlanta, the epitome of luxury lifestyle accommodations nestled in the vibrant heart of Buckhead, today announced they’ve hired Resonate, an esteemed boutique marketing communications firm as their agency of record.

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Hospitality Net

OCTOBER 3, 2023

In a year that started heavily impacted by the pandemic, destination travel marketing became more prevalent, especially highlighting the ecotourism trend of sustainable and responsible travel. The focus area of recruitment brought us entries that pushed the envelope creatively.

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Lodging Magazine

JULY 24, 2024

CHARLESTON, South Carolina—The Indigo Road Hospitality Group (IRHG) announced the appointment of Katharine Ames as chief marketing officer. Ames, who is based in Atlanta, previously served as director of marketing since joining the company in 2021.

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Modern Restaurant Management

AUGUST 10, 2020

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members.

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MEWS

JANUARY 30, 2023

Despite all the attention social media and mobile marketing gets, direct - or hotel email marketing - remains the most powerful digital marketing method. Table of contents What is hotel email marketing? Whatever your goal is, this is without a doubt a must when it comes to marketing strategies.

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Revfine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

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Les Roches

JANUARY 18, 2024

Effective corporate communication can make a huge difference to a firm’s overall success. This article will delve into the compelling world of corporate communication and examine how effectively leveraging it can unlock success. What is corporate communication?

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Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Modern Restaurant Management

OCTOBER 1, 2022

Restaurant marketing revolves around making your business known. Let’s look at low-budget restaurant marketing ideas to succeed in inflationary times. Communicate with Customers on Social Media. Restaurant email marketing is another cost-effective way to boost your brand. Does this type of marketing work in 2022?

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Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel.

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Hotel Owner

APRIL 2, 2024

Virgin Hotels Collection, the parent company of Virgin Hotels and Virgin Limited Edition, has announced the appointment of Naomi Moreno-Melgar as the new global director of communications. She brings to this combined new role over 25 years of experience in PR and communications at global brands including IHG, Travelopia, Asahi and Peroni.

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Communication Marketing 52

Horizon Hospitality

MARCH 19, 2024

However, this commitment to tradition shouldn’t extend to your marketing tactics. To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Not sure if your country club marketing is falling behind? Contact our recruiting team to find out how!

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Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Body language and facial expressions can communicate what a person is feeling. Once your employees understand what to communicate and how to communicate, it is time to practice!

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STAAH

NOVEMBER 12, 2024

Email marketing is a strong tool for hotels. What is Hotel Email Marketing? Email marketing for hotels is an essential digital marketing channel that helps hotels connect with past, current, and potential guests. How to Get It Right: Essential Tips for Effective Hotel Email Marketing 1.

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