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As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members.
On-premises or server-based hotel management systems require you to invest upfront in costly hardware, a dedicated IT team, and ongoing maintenance expenses. Not only does this capability enhance efficiency, but it also supports better communication and collaboration among your staff across departments.
Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service. The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations.
-based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. Initially, High Hotels deployed OTP to streamline its maintenance and engineering processes.
These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.
If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.
First, restaurant owners must recognize that regular cleaning and maintenance is vital, staff members should thoroughly clean floors for grease and if there are any spills, ensure those spills are immediately wiped up. Sharp utensils can cause cuts and scrapes leading to workers’ compensation claims. And the list goes on.
Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. For instance, it enhances communication between departments. Cloud-based PMS eliminates the need for on-premise servers and expensive IT maintenance, making it an affordable solution for hotels of all sizes.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Maintenance: The maintenance department ensures that all hotel facilities and equipment are in good working condition.
This is a compounding industry challenge as rising labor costs was highlighted as the second largest risk for 34%, followed by rising maintenance costs (27%). Front desk clerks (14%) came after, followed by maintenance/janitorial Staff (13%). More than half (58%) of them cited this compared to 44% of independents.
Work with STAAH to map the integration between OPERA PMS and STAAH, aligning data fields and communication pathways. Step 3: Testing, Monitoring, and Maintenance Conduct test reservations to verify the seamless data flow between OPERA Cloud and STAAH.
AES is a two-way radio transmission wireless alarm communication system that is self-configuring. It can use two-way transceivers for communicating data between the control panel located at your business to the central receiver at the monitoring location. It is faster than a telephone line and has a built-in backup system.
They monitor kitchen equipment, optimise energy use, and predict maintenance needs. Communication with the team There’s always been email, SMS, and WhatsApp, but now we can Zoom in people who can’t travel to a staff meeting or the management huddle on Monday morning.
How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.
This is where your guests get their first impressions, and all the action takes place: from guest communication to organizing daily tasks such as check-ins, maintenance and housekeeping. The hostel front desk is a vital part of your hostel.
Develop a Schedule Establish a regular cleaning and maintenance schedule for your commercial ice machines and refrigeration units. Encourage Communication Make sure your employees feel comfortable reporting any issues or concerns regarding the cleanliness of the ice machines and refrigeration units.
AI-powered maintenance systems for proactive issue resolution. Sensors throughout the hotel could detect issues like leaky faucets or malfunctioning air conditioners before they become noticeable to guests, dispatching maintenance crews or robots to fix the problem preemptively.
Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. Alerting operators of upcoming maintenance, errors or equipment failure. They also can send alerts directly to your email or smartphone via an app or a text.
Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.
Discuss licensing, installation, and maintenance fees to ensure financial clarity. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Work with STAAH to map the interface between Opera OXI and STAAH, aligning data and communication pathways.
It depends, according to the law firm of Wolf & Pravato : The lifeguard on duty The hotel The property owner A maintenance company An equipment manufacturer In cases of litigation, an employee (like a lifeguard) is not usually the one who is sued. Schedule regular pool maintenance and repairs.
Finally, moving all non-essential in-person communication to a messaging app (preferably one that lives within your scheduling and time tracking tool) means employees can have a direct line to their co-workers and managers. Another plus: It can save you money. Considerations Before Implementing.
As technology evolves, the realm of emergency communications is experiencing a paradigm shift, driven by two significant factors: the phasing out of landlines and the implementation of updated elevator codes. The Solution: We recommend leveraging cellular LTE for as a reliable solution for emergency communications.
Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Front desk is the area that guests visit for checking in to the hotel and checking out.
Implementing Staff Collaboration Software Effective communication and collaboration among hotel staff are fundamental to providing seamless service. Whether it’s a housekeeping request or a maintenance issue, staff can address problems more efficiently. This transparency helps in identifying and rectifying any service gaps quickly.
The biggest part of it is communication,” she said. And that’s what core is really going to give you when it comes to that communication piece and knowing what’s going on.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. Is everything good?’
It needs preventive maintenance well before summer including cleaning the condenser coils at the back of the fridge units every month, checking the door seals are in good shape, and re-gassing the motors. Air conditioning also needs care and maintenance: dirty filters reduce airflow and make the motors work harder.
Subscribe to our weekly newsletter and stay up to date Three Ways Artificial Intelligence Elevates the Guest Experience in Hospitality #1 Enhanced Communication and Engagement One of the significant impacts of AI in hospitality is its ability to transform communication between hotels and guests.
Conducting regular maintenance in-house and purchasing a maintenance package with a service company can extend the life of your equipment. Restaurant owners who have a regular maintenance package reap big savings in downtime and money. Simply by being proactive, the owner saved himself a lot of time, money and headache.
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. LEDs have a longer lifespan, require virtually no maintenance and you have a win-win for your budget and sustainability goals.
Using today’s digital technologies, virtually any restaurant can modernize its high-maintenance and inaccessible PDF menus. A good digital menu will open your world up to other technology when you’re ready, via adoption and integration with near-field communications (NFC) and touchless payment systems.
Emergency communication systems: At a minimum, hotels are required by law to have reliable emergency communication systems in place within elevators. Our all-inclusive solution includes equipment, installation, maintenance and 24/7 monitoring at our own Emergency Dispatch Center. Talk to an expert. Need to pass inspection?
Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. This data can be used to make informed decisions about staffing, menu changes, and promotional offers.
Common Operational Challenges Faced by Hotels Hotels often face challenges such as staffing shortages, high turnover rates, and maintenance issues. Plan for Maintenance: Regular inspections and preventative maintenance can help reduce the number of emergency repairs and maintain guest satisfaction.
Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.
Google ecosystem integration: Seamless coordination with email and video conferencing tools can enhance communication with guests and among staff members. It's a bargain for small hotels watching their budget.
This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone.
Hotel operators such as Vision Hospitality , OTH Hotels Resorts and Scarlett Hotel Group have also seen improvements in purchasing, housekeeping, food and beverage, and maintenance operations after adopting the platform. It saves my team significant time and money, allowing us to focus on creativity instead of vendor management.
Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. This enhances the customer experience, boosting conversion rates.
The same can be applied to preventative maintenance as hotel operations technology can show the usage and repair frequency of certain assets which helps to inform future purchasing decisions. Housekeeping and maintenance data can also be used with occupancy data to forecast and plan maintenance operations.
Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Announcements —A one-way communication channel for managers to update the entire team about an event, give recognition, or share critical information. That always is an issue.
A custom restaurant POS software system tackles this by integrating features like order management, table tracking, and inventory updates, improving service speed and communication. Step 6: Maintenance and Updates Even after launch, businesses need ongoing support to update the software, address issues, and ensure optimal performance.
Communicate tourist taxes, added services, amenity pricing and any other sales tax. Noise Noise complaints can be expected whenever many people share walls and communal areas. Or perhaps there’s a maintenance issue in the room, such as a leaky faucet.
The ESG Champions include employees from all departments who meet monthly to review, agree and communicate projects and initiatives that can help reduce the impact the business has on the planet.
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