Hotel Business

OCTOBER 1, 2024

New partnerships Conference attendees learned about a set of new and enhanced programs with partners to improve communication with guests, provide greater insights and use artificial intelligence to analyze data and patterns that will help franchisees deliver a better guest experience, according to the company.

Communication 64

Communication Accounting Property Management Events 64

Les Roches

AUGUST 23, 2024

Tour guides must have excellent communication skills and a deep knowledge of the areas they cover. Event coordinator Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish. Event coordinators need excellent project management and communication skills.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

Hotel Owner

OCTOBER 9, 2024

That initiative is Kind Holidays, a groundbreaking programme led by Grant Peires, Communications Director at IDILIQ Group. ” One of the key challenges Peires faces in growing the initiative is the logistical difficulty of securing travel arrangements, especially for families dealing with serious medical conditions. ”

Pricing 119

Pricing Housekeeping Communication 119

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. On the other hand, the virtual front desk is more about automating the logistical side of a guest’s arrival and departure. What is a digital concierge?

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

OCTOBER 29, 2024

Tourplan is a comprehensive hotel software solution that simplifies itinerary planning, booking management, and communication between hotels and tour operators. Centralised communication : It automates the exchange of reservation details and updates with tour operators, streamlining communications across your system.

Reservations 52

Reservations Book Communication Pricing 52

Les Roches

JULY 8, 2024

Understanding inventory and supply chain management 8th July, 2024 In this article Managing stock and logistics plays a central role in the success of any business, especially in the hospitality industry. Below, we’ll take a look at some of the key advances driving this transformation.

Procurement 52

Procurement Maintenance Housekeeping Hospitality Management 52

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. Restaurant Logistics. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen.

Communication 208

Communication Front of House Server Information 208

Revenue Hub

FEBRUARY 9, 2023

Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers? Here is a breakdown: Planet: Your hotel must significantly reduce its environmental impact through green best-practices in maintenance, services, logistics, products, and supplies.

Travel and Tourism 94

Travel and Tourism Article Maintenance Communication 94

Modern Restaurant Management

APRIL 27, 2021

Automating Order Ahead Logistics. Automating the logistical aspects of curbside pickup—like at-home mobile payments, instant check-ins, and automated text messaging—reduces customer wait times and allows restaurants to get more done with the same staff. (See But they lacked a piece of technology to manage it.

Information 171

Information Download Marketing Communication 171

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. This is where automated technology tools can help solve the logistical challenges that span physical locations and digital channels. Automated Safety.

Communication 197

Communication Kitchen Operations Information Marketing 197

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally. This will help you maximise occupancy and revenue.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

SEPTEMBER 25, 2022

This clarity can: Boost efficiency and communication. Improve collaboration and communication. If you’re creating a hotel organisational chart with duties and responsibilities, you’ll also need to cover the role, responsibilities and functions of each employee and who each employee needs to communicate with to get the job done.

Communication 75

Communication Information Document Training 75

Les Roches

AUGUST 1, 2024

Travel consultants need strong communication skills, extensive knowledge of locations and the ability to handle customer queries efficiently Tour guides: provide insightful information about destinations, historical sites and cultural attractions. They lead groups, ensuring their safety and that the tour is informative and enjoyable.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JANUARY 15, 2024

From coordinating ve­ndors and managing attendees’ travel logistics to handling contractual details, an event planner’s ability to stay on top of things is paramount. Communication skills Communication plays a pivotal role in e­vent coordination as you will have to work on helping many different parties work well together.

Events 52

Events Event Coordination Communication Travel and Tourism 52

Modern Restaurant Management

OCTOBER 4, 2023

However, when hiring teams need to fill multiple positions rapidly, it becomes challenging to provide each candidate with a positive experience and effectively communicate the organization’s values and culture. Coordinating interviews with a large number of candidates can be a logistical challenge for recruiters in high-volume hiring.

Scheduling 88

Scheduling Communication Strategic Planning Information 88

Modern Restaurant Management

MARCH 14, 2024

AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 189

Events Reservations Communication Presentation 189

Les Roches

DECEMBER 27, 2023

In addition to technical abilities, soft skills such as communication, proble­m-solving and adaptable leadership skills are­ also crucial. Soft Skills Communication: hospitality management involves effectively communicating – listening to concerns, conveying information, negotiating with vendors and motivating staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

The Restaurant Times

JANUARY 25, 2023

Kitchen United offers various services for its customers, such as 24/7 kitchen access, fully equipped kitchens, an online ordering and delivery platform, and assistance in marketing, menu development, and logistics. This company also has a technology arm that helps streamline the operations and logistics of cloud kitchens.

Marketing 52

Marketing Catering Communication 52

Modern Restaurant Management

MARCH 1, 2023

How about the communication between your executive chef, sous chef, line cooks, and prep cooks? With sustainability an ever-important factor in menu engineering, your restaurant can look into sourcing more local ingredients, which makes sense from both logistical and environmental standpoints.

Back of House 171

Back of House Front of House Accounting Budgeting 171

Modern Restaurant Management

MAY 6, 2020

Operators should be receiving regular updates from their distributor rep on changes and should continue to communicate with them as they open on limited service. Communicate your current situation with distributor partners : This is especially important on fresh proprietary products.

Communication 165

Communication Pricing Magazine Marketing 165

Les Roches

JANUARY 23, 2024

But they also need a special subset of skills, such as experience with promotion and publicity and the ability to resolve urgent logistical issues. These include sourcing amenities, se­curing permits, arranging logistics and buying public liability insurance. Step 4: executing onsite activities Execution day requires total commitment.

Events 52

Events Budgeting Communication Scheduling 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Keeping everyone informed about ship operations and changes means that communication is vital. Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

7 Shifts

FEBRUARY 4, 2021

Communicating the new schedules was another logistical nightmare. By transitioning to digital schedule-making and communication with 7shifts, Book only spends minutes per week creating and communicating schedules with her staff—saving 5 hours in total compared to life before 7shifts. was a pain.

Scheduling 148

Scheduling Communication Book Information 148

Les Roches

SEPTEMBER 12, 2024

Key aspects of the job include market research, cross-cultural communication, international marketing and global finance. Mid-morning: conference calls with overseas teams Regular communication with international colleagues and clients is essential.

Travel and Tourism 52

Travel and Tourism Communication Strategic Planning Marketing 52

Les Roches

MAY 9, 2023

Logistics and operations: This involves managing all aspects of the event, from setting up equipment and furniture to providing customer service and dealing with any last-minute issues. This includes logistics and operations support, food and beverage service, as well as audio-visual assistance.

Events 52

Events Event Coordination Budgeting Customer Service 52

Modern Restaurant Management

NOVEMBER 1, 2021

Thirty percent of former restaurant workers are now in office positions, while many others have found employment in high-growth areas (and recently increased hourly wages), like warehouse and logistics jobs. How does it communicate with employees? So what pushed them to leave?

Server 208

Server POS Systems Front of House Communication 208

Modern Restaurant Management

MARCH 16, 2021

Two-Way Text Communication with Guests. Two-Way Text Communication with Guests. But those channels are hard to personalize and tend to be “one-to-many” To gain a personal, one-on-one connection with guests, operators should be able to support personalized, two-way text communication. On-the-Fly Menu Management.

POS Systems 110

POS Systems Server Communication Accounting 110

EATER

DECEMBER 21, 2020

In the spring and summer, everyday people couldn’t buy flour because of tight bottlenecks in a national logistics system built around the logic of consumerism. And despite all of the logistical challenges, King Arthur sold a lot of flour in 2020. The problem wasn’t the flour. The problem was getting it into bags. Cinnamon rolls.

Maintenance 135

Maintenance Marketing Communication Training 135

Les Roches

MARCH 22, 2023

Photo Credit: Rawpixel/ iStock / Getty Images Plusvia Getty Images Having a good balance of hard and soft event planning skills enables you to plan and project manage engaging events, communicate effectively with clients and vendors and quickly identify and solve problems. They must be flexible, open-minded, and able to think fast.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

MARCH 11, 2024

They should be friendly, approachable and attentive, providing personalized assistance and support to clients throughout the travel planning and booking process Communication skills: consultants need to convey information clearly, listen actively to clients’ needs and preferences and negotiate with travel suppliers.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Hotel Business

NOVEMBER 7, 2022

In addition to wellness, other themes throughout the second day included leadership communication skills, personal branding, technology, lending and ?nance. Diane Ripstein, executive coach and communications expert, was featured as the keynote speaker and shared four building blocks to create a strong executive presence.

Events 59

Events Communication Presentation Marketing 59

Modern Restaurant Management

SEPTEMBER 16, 2020

While COVID-19 has posed numerous economic and logistical challenges for restaurants, the slowdown in business also provides an opportunity to evaluate existing processes and introduce new initiatives, like a recycling program. Sending regional managers to a workshop on recycling practices can be an affordable way to initiate training.

Training 153

Training Workshop Program Management Scheduling 153

Revenue Hub

JANUARY 11, 2024

However, your staff must consider the logistics if the hotel is fully booked. While software can automate many tasks such as inventory, rates, and initial guest communication, it can’t handle the nuances of in-person communication with a demanding guest standing at your reception counter. But on the day of, you do.

Book 89

Book Communication Download Article 89

Les Roches

DECEMBER 22, 2023

But there are additional requirements for handling international tours, such as possessing proficiency in multiple languages, managing accommodation and looking after transport logistics. They handle the tourism experience from start to finish, including planning, leading and communicating closely with clients.

Travel and Tourism 52

Travel and Tourism Communication Scheduling Information 52

Les Roches

JULY 4, 2024

Online classes will include the principles of event planning, coordination and execution, covering topics such as venue selection, event marketing, budgeting and logistics management. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Revenue Hub

FEBRUARY 21, 2023

It can serve as a gateway for open communication between the brand and guests and drive a more efficient booking journey. A traveler will begin making logistical queries as to how far your hotel is from a certain location, costs associated with the trip, and other activities that exist near your hotel.

Marketing 85

Marketing Blog Book Article 85