STAAH

JANUARY 21, 2025

This blog explores the trends shaping the hospitality landscape in 2025, offering insights for hoteliers to remain competitive. From marketing communications to in-room amenities, tailored experiences, such as customized welcome gifts and pre-set room preferences, will enhance guest satisfaction and loyalty.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. The right tools can enhance both efficiency and guest communication quality.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. In this article, well explore the impact of guest messaging, how hospitality-focused technology enhances communication, five essential automation workflows, and real success stories.

Reservations 89

Reservations Communication Book Article 89

Revenue Hub

NOVEMBER 18, 2024

In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications.

Book 109

Book Reservations Article Accounting 109

Hotelogix

APRIL 24, 2025

Hotelogix, a robust cloud-based PMS , offers integrated loyalty management tools that make it easy to track points, automate tier upgrades, and personalize guest communication. A: Use guest history and preferences to personalize communication, upsell offers, and optimize service delivery. Q4: How should loyalty data be used?

Guest Satisfaction 130

Guest Satisfaction Book Housekeeping Inventory Planning 130

Hotelogix

APRIL 11, 2025

​In today's rapidly evolving hospitality landscape, integrating technology into hotel operations has become essential. ​ - Guest Engagement Tools: Automates communications like confirmation emails and personalized offers, enhancing guest relationships.​ People still make the magic happen.

Training 130

Training Communication Book Demo 130

Hotelogix

APRIL 17, 2025

​In the competitive landscape of the hospitality industry, guest satisfaction is a critical determinant of a hotel's success. Effective internal communication reduces errors and enhances the overall guest experience. Focus on soft skills like empathy, communication, and problem-solving to empower your team.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Training Book 100

Hotelogix

NOVEMBER 28, 2024

The secret often lies in their ability to master market segmentation - a strategy that's becoming increasingly crucial in today's diverse hospitality landscape.  Make market segmentation your strategic priority and watch your hotel thrive in today's competitive landscape. Book a Demo with Hotelogix PMS

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

MARCH 25, 2025

When a Revenue Manager learns to communicate succinctly and transparently, the team understands the “what” and the “why” behind each strategic choice. In addition to seasonal fluctuations, changing competitor landscapes, and unforeseen external factors (e.g.,

Communication 104

Communication Article Accounting Pricing 104

Hospitality Net

MARCH 28, 2025

In a rapidly evolving landscape - This Chat-GPT siren seems to be the most frequently used phrase of the past year and immediately makes me question the content that follows. However, we can all reluctantly relate to the statement and the Communications function is no exception.

Communication 59

Communication 59

Revenue Hub

DECEMBER 19, 2024

In the highly competitive landscape of the tourism industry, accommodation managers and property owners are constantly seeking innovative ways to maximize their revenue. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Revenue Hub

JANUARY 8, 2025

OTAs own the data of guests, leaving brands without the opportunity to communicate with guests, build a relationship with them, get them excited about their stay and ultimately, cultivate loyalty. You know competition in hospitality is fierce, and storytelling is a great way to differentiate your brand from others in the same landscape.

Book 109

Book Article Information Communication 109

Hospitality Net

JANUARY 24, 2024

From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances.

Communication 71

Communication 71

Modern Restaurant Management

OCTOBER 28, 2022

The modern restaurant and foodservice industry are facing the most challenging restaurant landscape in decades. And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication.

Training 188

Training Communication Scheduling Information 188

Modern Restaurant Management

MARCH 19, 2024

The scarcity of training, communication and preparation skills are diminishing the quality of service across the board and should be of concern for the industry as a whole. By truly caring, recognizing that each team member and guest is unique, along with effective communication skills, will create a culture of together and trust.

Communication 197

Communication Training Scheduling 197

Hotelogix

APRIL 24, 2025

In a competitive hospitality landscape where efficiency is just as important as warmth, a modern Property Management System (PMS) can make all the difference. Automating guest communication helps maintain professionalism while keeping operations lean.

Book 130

Book Housekeeping Reservations Pricing 130

Modern Restaurant Management

JANUARY 10, 2024

Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization. These robots engage guests with personalized greetings, adapt their communication styles to individual preferences, and respond to guest moods.

Communication 195

Communication Guest Satisfaction Server Catering 195

Modern Restaurant Management

APRIL 13, 2020

As a result, consumers will have a renewed interest and demand for hygiene, and successful brands will learn how to proactively and thoughtfully communicate to their customers around the actions they take to ensure proper sanitation in the wake of the pandemic and what lies ahead. Communicating with the Customer.

Sanitation 189

Sanitation Communication Accounting Information 189

Modern Restaurant Management

AUGUST 9, 2023

In the wake of the pandemic, businesses across various sectors rapidly embraced digital experiences to adapt to the changing landscape. Impact The key to embedding in new behaviors is effectively communicating the impact that new technology brings in terms of efficiency, helping customers visualize the positive effects.

Communication 167

Communication Download Marketing 167

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

FEBRUARY 1, 2021

Overall communication strategies had to pivot and adapt throughout the chaotic year of 2020. 2020 brought a year of chaos in the media landscape, thanks to a rise in conversations about diversity, the environment, and politics. Local restaurants may want to consider micro influencers to better target potential customers in their area.

Marketing 215

Marketing Blog Communication Information 215

Revenue Hub

MAY 22, 2024

We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property.

Communication 107

Communication Book Pricing 107

Revfine

SEPTEMBER 21, 2023

As a hotel marketer, you know that managing multiple communication channels to reach out to potential guests can be an overwhelming task. With the ever-evolving digital landscape, it's becoming increasingly difficult to keep up with the latest trends and ensure consistent brand messaging across all channels.

Marketing 119

Marketing Communication 119

Modern Restaurant Management

MARCH 11, 2025

The industry’s resilience has been inspiring, and as we look ahead, the lesson is clear: a strong digital foundation is key to thriving in an ever-changing landscape. Ziosk is helping restaurants navigate this ever-evolving landscape. Many restaurants started using two-way radio systems with earpieces so staff could communicate.

Communication 88

Communication Server Pricing Scheduling 88

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Communication 109

Communication Guest Satisfaction Article Information 109

Modern Restaurant Management

MARCH 10, 2021

Technology and data are continually changing the landscape of the restaurant industry, altering how and where customers eat and how the industry operates at its utmost potential. Plan targeted communication that works best for each slice. Understanding Customer Segmentation. The benefit? The most popular comes from Facebook.

Communication 158

Communication Marketing Information 158

Hotelogix

APRIL 17, 2025

In today’s competitive hospitality landscape, offering just a clean room and a comfy bed doesn’t cut it. Sustainability Considerations Use tech-driven storytelling to communicate your green initiatives. Travelers now seek experiences that entertain, engage, and leave a lasting impression.

Travel and Tourism 100

Travel and Tourism Workshop Book Catering 100

7 Shifts

MARCH 26, 2020

7shifts is sharing insights about communication, sales, and staffing for restaurateurs to understand both the global and regional impact of COVID-19. The latest breakdown of the restaurant labor management landscape is below. Last updated March 25th, 2020.

Communication 147

Communication Scheduling Article Information 147

Hospitality Net

APRIL 10, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide.

Communication 104

Communication 104

Hospitality Net

NOVEMBER 15, 2023

Effective communication lies at the heart of delivering exceptional guest experiences. Eleanor’s chat feature transforms the landscape of guest engagement for resorts, bringing forth many benefits that position it as an indispensable tool for any property. Let’s delve into the advantages it offers:

Communication 98

Communication 98

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The QSR landscape in the age of Covid is complicated and lacks a “one size fits all” analysis. Automated Safety.

Communication 197

Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce.

Back of House 230

Back of House Training Front of House Scheduling 230

Revenue Hub

AUGUST 16, 2024

In today’s competitive hospitality landscape, guest reviews are everything. Transparent communication builds trust and prevents misunderstandings. Master Pre-Arrival Communication First impressions matter. Excellent pre-arrival communications can set the stage for a delightful stay.

Guest Satisfaction 109

Guest Satisfaction Communication Article Training 109

Modern Restaurant Management

NOVEMBER 28, 2022

Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation.

Marketing 224

Marketing Communication 224

Modern Restaurant Management

APRIL 25, 2023

Some of the most common security risks uncovered include insecure network communication, insecure data storage and the ability for attackers to take over the mobile app. But with the mobile threat landscape constantly evolving, development teams should regularly sharpen their secure coding skills to avoid common, mobile-specific mistakes.

Regulatory Compliance 180

Regulatory Compliance Training Accounting Communication 180

Social Hospitality

DECEMBER 16, 2024

How you respond to these situations can be definitive.Address crises head-on and communicate transparently with your audience. Compliance and Regulation The regulatory landscape around social media is evolving, and you must stay informed to avoid reputational risks. Avoid defensiveness and instead focus on solutions.

Marketing 98

Marketing Information Accounting Communication 98