Revenue Hub

MAY 22, 2024

We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property.

Communication 87

Communication Book Pricing 87

Revfine

SEPTEMBER 21, 2023

As a hotel marketer, you know that managing multiple communication channels to reach out to potential guests can be an overwhelming task. With the ever-evolving digital landscape, it's becoming increasingly difficult to keep up with the latest trends and ensure consistent brand messaging across all channels.

Marketing 119

Marketing Communication 119

Revenue Hub

AUGUST 16, 2024

In today’s competitive hospitality landscape, guest reviews are everything. Transparent communication builds trust and prevents misunderstandings. Master Pre-Arrival Communication First impressions matter. Excellent pre-arrival communications can set the stage for a delightful stay.

Guest Satisfaction 103

Guest Satisfaction Communication Article Training 103

Hospitality Net

NOVEMBER 15, 2023

Effective communication lies at the heart of delivering exceptional guest experiences. Eleanor’s chat feature transforms the landscape of guest engagement for resorts, bringing forth many benefits that position it as an indispensable tool for any property. Let’s delve into the advantages it offers:

Communication 93

Communication 93

Hospitality Net

APRIL 10, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide.

Communication 85

Communication 85

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 93

Guest Satisfaction Communication Article Information 93

Modern Restaurant Management

OCTOBER 28, 2022

The modern restaurant and foodservice industry are facing the most challenging restaurant landscape in decades. And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication.

Training 188

Training Communication Scheduling Information 188

Hotel Business

JULY 22, 2024

Guest experience is the cornerstone of hotel success, and, with the ubiquity of online reviews, a single negative encounter can ripple through the digital landscape, potentially costing a hotel significant bookings. The Solution: We recommend leveraging cellular LTE for as a reliable solution for emergency communications.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Hospitality Net

AUGUST 29, 2024

Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. This case study illustrates the remarkable impact of HiJiffy’s collaboration with Leonardo Hotels.

Communication 45

Communication 45

Modern Restaurant Management

JUNE 3, 2024

The digital landscape serves as a portal to grasp individual preferences and anticipate guest needs. Tailored Offers : When communicating with customers, consider their preferences, purchase history, and behavior. Connect with Customers : Implementing loyalty programs provides a direct line of communication with your customers.

Communication 203

Communication Catering Marketing 203

Modern Restaurant Management

AUGUST 9, 2023

In the wake of the pandemic, businesses across various sectors rapidly embraced digital experiences to adapt to the changing landscape. Impact The key to embedding in new behaviors is effectively communicating the impact that new technology brings in terms of efficiency, helping customers visualize the positive effects.

Communication 167

Communication Download Marketing 167

Hotel Business

MAY 16, 2024

The M is a portable, tabletop holographic communications device from Los Angeles-based Proto , the world’s first and only holographic communications platform. We are elated to provide our guests with yet another way to communicate with us,” said Serge Sturbois, director, guest experience, Beverly Wilshire, A Four Seasons Hotel. “We

Communication 69

Communication Customer Service Guest Services 69

Hospitality Net

FEBRUARY 27, 2024

BLLA, the singular voice in the independent Luxury Boutique Lifestyle Hotel space, in collaboration with Équité, the leading global luxury strategy, communication, and brand activation firm, has created a groundbreaking initiative designed to redefine the landscape of luxury education for the world of luxury and boutique hospitality.

Communication 70

Communication Presentation Training 70

Horizon Hospitality

APRIL 22, 2024

While this should mean that senior living sales professionals’ jobs are getting easier, many communities are struggling to convert leads. It means that senior living sales professionals need a different set of skills to be successful in today’s senior living landscape. What does this mean?

Information 130

Information Budgeting Communication Marketing 130

Hospitality Net

FEBRUARY 7, 2024

In the dynamic landscape of the hospitality industry, operational efficiency is paramount. Recognising this, GuestRevu and eviivo are pleased to announce the recent integration between the two systems, offering hoteliers a streamlined solution to foster enhanced reputation management, guest communication and personalisation.

Communication 52

Communication 52

Hospitality Net

MAY 1, 2024

In the most recent episode of the Disruption Interruption Podcast, host Karla Jo Helms and Russ Stanziale, Chief Sales and Growth Officer of IDeaS Revenue Solutions, discuss the future of revenue management in hospitality, highlighting the transformative impact of emerging technologies and the importance of authentic communication.

Communication 55

Communication 55

Revenue Hub

NOVEMBER 7, 2024

Constant Contact revealed that 55 percent of customers prefer getting emails from businesses and nonprofits more than other communication methods, including text messaging and different social media. This does nothing but showcase the importance of being mobile-friendly on every single communication. Now, is it just about confirmation?

Marketing 90

Marketing Communication Book Article 90

Revenue Hub

SEPTEMBER 23, 2024

Understanding customer loyalty in today’s landscape involves recognizing the complex interplay between emotional engagement, trust, and consistent value delivery. Personalized communication, timely rewards, and exceptional customer service contribute to a heightened sense of satisfaction.

Communication 91

Communication Article Customer Service Marketing 91

STAAH

JUNE 4, 2024

Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. Confirmation and Communication: Upon successful booking, guests receive instant confirmation via email or SMS, outlining reservation details and pertinent information.

Book 92

Book Guest Satisfaction Reservations Communication 92

Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries.

Book 88

Book Marketing Concierge Article 88

Hotelogix

SEPTEMBER 19, 2024

As the hospitality landscape evolves, knowing how to navigate these channels can significantly impact your occupancy rates and overall profitability. They also foster personal connections with guests, enabling better communication and tailored service.

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

JUNE 5, 2024

The hospitality landscape is rapidly evolving. Additionally, 49% of participants emphasize that such a strategy enhances cross-disciplinary communication and collaboration, leading to more informed and cohesive decision-making. This alignment minimizes inefficiencies and optimizes resource utilization.

Communication 103

Communication Article Marketing Information 103

Horizon Hospitality

JULY 17, 2024

Here, we explore the impact of these factors on food prices and offer practical strategies to help restaurants navigate this turbulent landscape. Build Strong Vendor Relationships: Regular communication and a collaborative approach can help secure favorable terms and timely deliveries.

Portion Control 130

Portion Control Menu Planning Pricing Server 130

Revenue Hub

AUGUST 28, 2024

Personalized Experiences: Modern travelers expect personalized offerings that cater to their specific preferences, such as customized room settings and tailored communications. This shift not only boosts operational efficiency but also fosters sustained business growth in a rapidly evolving market landscape.

Guest Satisfaction 78

Guest Satisfaction Article Communication Book 78

Modern Restaurant Management

AUGUST 28, 2024

In today’s landscape, every customer is a potential critic with the power to significantly impact your brand's reputation, positively or negatively. First, it’s most important to acknowledge the mistake and formally and authentically communicate an apology, including transparency into what went wrong.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Hospitality Net

OCTOBER 16, 2023

In this episode, John Morhous, Chief Experience Officer at Flight Centre Travel Group, and Amir Amidi, Managing Partner in Travel and Hospitality at Plug and Play, joins Tara Erwin, Communications and Public Relations Manager with GBTA. Made Possible by Plug and Play.

Communication 61

Communication 61

Horizon Hospitality

JULY 3, 2024

Those who embrace the shift towards remote work in hospitality will be well-positioned for success in the evolving landscape. Stay Organized and Self-Disciplined: Set up a dedicated workspace, establish a routine, and use productivity tools to stay on track. Our candidate database includes talent in all fifty states.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

APRIL 19, 2024

Navigating the Legal Landscape of Delta 8 THC in Cuisine Granted, the use of Delta 8 THC in cooking is subject to a complex legal landscape, varying significantly across different regions. Restaurateurs must navigate these regulations carefully, ensuring compliance with local laws and food safety standards.

Information 117

Information Communication Marketing 117

Revenue Hub

APRIL 15, 2024

Personalized Marketing Strategies In the B2B hotel marketing landscape, personalization is the key to differentiation. Personalized marketing strategies involve using data-driven insights to deliver targeted communications, offers, and services that resonate with the specific business and its travellers.

Marketing 87

Marketing Communication Article Catering 87

Hotel Business

MAY 16, 2024

The toolkit includes recommendations based on industry expertise and best practices around critical areas of consideration including travel policy, traveler communication, supplier engagement and point-of-sale. Why a toolkit? Travel managers have a responsibility to support their travelers and manage risks as part of their duty of care role.

Procurement 115

Procurement Communication Information 115

Hotel Owner

OCTOBER 24, 2024

A changing landscape Our industry has changed dramatically over the last ten years, from rapid advances in technology, to cost increases and even the way guests want to experience hospitality, largely as a result of the Covid pandemic. But what challenges do GMs face in today’s hospitality industry? And how can they be empowered to succeed?

Guest Satisfaction 72

Guest Satisfaction Accounting Communication 72

Revenue Hub

OCTOBER 11, 2024

In today’s competitive hospitality landscape, hotels must go beyond offering a comfortable stay by creating personalized guest experiences that resonate with each traveler. This blog explores the immense value of personalization for hotels and how it can elevate the guest experience while driving profitability and loyalty.

Catering 85

Catering Guest Satisfaction Book Article 85

Modern Restaurant Management

JULY 9, 2024

Brands should communicate discounts and value meals loudly, clearly, and consistently through various channels, including digital marketing, social media campaigns and in-store promotions. Effective marketing can bridge this gap. Monitor Competition Value customers tend to be fickle, following the most intriguing or cheapest offers. ."

Pricing 189

Pricing Marketing Budgeting Communication 189

Revenue Hub

AUGUST 2, 2023

The rapidly changing landscape of hotel marketing is reshaping the traditional 4Ps – Product, Price, Promotion, and Place. Harnessing technology, data, and innovative tactics to create exceptional guest experiences and drive revenue is paramount in this ever-evolving landscape.

Marketing 91

Marketing Pricing Article Blog 91

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from The Hotels Network , one of our Expert Partners In the competitive realm of the hotel industry, navigating the Black Friday landscape requires more than just slashing prices. The day of frantic shopping, incredible deals, and unmatched excitement is on its way: Black Friday is just around the corner.

Pricing 100

Pricing Article Marketing Book 100

Modern Restaurant Management

APRIL 25, 2023

Some of the most common security risks uncovered include insecure network communication, insecure data storage and the ability for attackers to take over the mobile app. But with the mobile threat landscape constantly evolving, development teams should regularly sharpen their secure coding skills to avoid common, mobile-specific mistakes.

Regulatory Compliance 180

Regulatory Compliance Training Accounting Communication 180

Modern Restaurant Management

JANUARY 25, 2024

So how should restaurant owners approach this competitive landscape? Thankfully, the workforce education landscape has evolved. At the same time, investing in the future of employees communicates a powerful message that a business is not just profit-driven, but people-centric. That last point is critical.

Communication 110

Communication Customer Service Catering Accounting 110