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Omnichannel Communication: The Game-Changer Hotels Need Now

Revenue Hub

The fast-paced social media and accessibility to real-time information through mobile devices have reshaped how we see the world. The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. They can manage all service channels on one platform.

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Hospitality leadership: Guide to the 5 essentials

SiteMinder

Effective communication: The ability to clearly convey information to team members and guests. Emotional intelligence: The capacity to understand and manage your emotions while empathising with others. ” A webinar on “Effective Leadership Communication.”

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How Hotel POS (Point of Sale) System Can Transform Your Guest Experience

Hotelogix

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

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A Simple Step to Improve Customer Satisfaction and Retention

Modern Restaurant Management

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. In order to make training valuable, the information needs to be continually reiterated. This is the role of a successful pre-service or pre-shift daily meeting.

Training 118
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MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

Service Management Group (SMG) introduced its third annual report on third-party delivery: Take control of third-party delivery to protect your brand. As planners start to work on their future events, they’re looking for specific information and practices from restaurants and venues. Third-Party Delivery Impact.

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Together by Hyatt launches Event Experience Guides

Hotel Business

Looking ahead, as of year-end, group room revenue for the full year of 2023 was pacing 21% ahead of last year for Americas full-service management with record lead volumes in January, higher than any month last year.” Carefully Served.”

Events 59
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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Guest services is the face of hospitality businesses and the first point of contact for guests. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.