Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Booking Mistakes: Sometimes, guests might accidentally double-book or forget about their reservation. Skewed Occupancy Data Accurate occupancy data is important for hotels to make informed decisions.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. instead of Thank you for your visit.

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

NOVEMBER 18, 2024

Post-Booking: After booking, the guest may interact with confirmation emails, loyalty programs, and any pre-stay communications. Reduce the number of steps required to complete a reservation, use clear and concise language, and provide visual cues that guide users through the process.

Book 109

Book Reservations Article Accounting 109

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?

Server 78

Server Reservations Guest Satisfaction Communication 78

Hotelogix

NOVEMBER 28, 2024

It automatically updates room availability, rates, and reservations across all these platforms. After adopting a channel manager, they: Cut errors by 85% Increased bookings during peak season by 25% Saw guest ratings improve due to better communication Channel Management Best Practices Using the right channel manager is only half the job.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 105

Communication Reservations Article Definition 105

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. What is hotel reservation software for small hotels? Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

DECEMBER 7, 2023

It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Surprisingly, this wasn’t too long ago!

Communication 109

Communication Book Reservations Information 109

Revenue Hub

MARCH 2, 2023

NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. What is guest communication in the hotel industry?

Communication 98

Communication Reservations Article Customer Service 98

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

Reservations 108

Reservations Housekeeping Communication Article 108

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

Hotelogix

MARCH 11, 2025

Poor communication within the organization:    In a hotel, communication breakdowns can be as disastrous as a power outage. If your staff feels out of the loop on important decisions, or if they're playing a constant game of telephone to get information, frustration is going to build.

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. For instance, it enhances communication between departments. Staff can update room statuses or reservation details remotely, ensuring faster response times and smoother workflows.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Information Housekeeping 218

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 98

Communication Article Information Reservations 98

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool.   As technology continues to reshape the hospitality landscape, the importance of an effective reservation system cannot be overstated—it's the key to unlocking efficiency and excellence in modern hotel management.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 98

Communication Information Customer Service Events 98

Revenue Hub

MAY 10, 2023

The fast-paced social media and accessibility to real-time information through mobile devices have reshaped how we see the world. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. They can manage all service channels on one platform.

Communication 97

Communication Customer Service Presentation Reservations 97

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. The answer you are searching for is, Yes.

Book 100

Book Reservations Scheduling Housekeeping 100

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Accounting 181

Accounting Information Reservations Communication 181

Hotelogix

MARCH 21, 2025

Rather than queuing up at the front desk , they text a virtual assistant and get their room information immediately. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Reservations Communication Customer Service 221

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Sanitation 189

Sanitation Communication Reservations Server 189

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Communicate with other technology in your restaurant. Point of Sale.

Back of House 203

Back of House Reservations Front of House Communication 203

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Communication 197

Communication Information Training Customer Service 197

Hotelogix

SEPTEMBER 12, 2024

These websites serve as a critical resource for travelers looking to make informed decisions based on past guests' experiences. These sites are frequented by millions of users looking to make informed travel decisions. Hotels can analyze guest preferences and expectations trends, which can inform targeted marketing strategies.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

FEBRUARY 26, 2025

In short, with a CRM you can leverage your guest data to extract insights and understand your guests but also use that information to create marketing campaigns that resonate with your guests and increase conversions. Personalise your communications from pre-stay to post-stay The power of personalisation is real. Here are 6 things: 1.

Communication 70

Communication Information Article Book 70

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. QR codes are hot again and popping up everywhere to promote touchless communication.

Marketing 208

Marketing Sanitation Communication Budgeting 208

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Building Foundations for Success During a Pivotal Time.

Communication 192

Communication Reservations Server Customer Service 192

Hospitality Net

SEPTEMBER 4, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 64

Communication Reservations Information 64

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Communication 202

Communication Information Customer Service Reservations 202

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Be conscious of this when taking reservations. Issues often arise at the busiest times.

Front of House 218

Front of House Training Customer Service Communication 218

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224