InnQuest

MARCH 3, 2023

One such tool that has been making massive waves in the industry is cloud property management software (PMS). With this information, hotels can provide a more personalized guest experience. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff.

Communication 218

Communication Reservations Information Housekeeping 218

Hotelogix

OCTOBER 18, 2023

One crucial aspect determining your success is your ability to efficiently manage daily operations across multiple properties in different areas from a central office.   Gain group-wide clarity: You have a hotel group with ten properties across multiple locations.

Property Management 130

Property Management Reservations Blog Book 130

Revenue Hub

NOVEMBER 29, 2024

This new partnership empowers hospitality businesses to streamline guest communication, automate essential tasks, and optimize operations—all while enhancing the guest experience and increasing revenue potential. Traditional revenue management systems often result in hoteliers resorting to blanket price changes.

Pricing 109

Pricing Book Communication Marketing 109

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

DECEMBER 19, 2024

The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers. Understanding these benefits can help you make informed decisions about implementing such strategies in your accommodation business.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hospitality Net

MARCH 25, 2025

Xn Global Systems Inc, is delighted to announce that it has completed the certified integration of xnPOS with Stayntouch, the global leader in cloud-based hotel property management systems (PMS) and guest-centric technology.

Guest Services 52

Guest Services Property Management Communication Information 52

SiteMinder

NOVEMBER 24, 2024

Effective communication: The ability to clearly convey information to team members and guests. Emotional intelligence: The capacity to understand and manage your emotions while empathising with others. ” A webinar on “Effective Leadership Communication.” The setup was super easy.

Training 93

Training Communication Workshop Customer Service 93

Revenue Hub

MARCH 26, 2025

Data 101 for property managers where and how to start? The objective of this blog is to help property managers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. RMS has a great one) Did they communicate with you beforehand? Are they returning guests?

Marketing 70

Marketing Blog Book Special Events 70

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

MARCH 21, 2025

Rather than queuing up at the front desk , they text a virtual assistant and get their room information immediately. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

SiteMinder

DECEMBER 8, 2024

A unified inbox allows you to combine all of your communications into a single view. Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. Your property management will be much improved with a unified inbox.

Communication 52

Communication Property Management Accounting Blog 52

InnQuest

OCTOBER 31, 2022

Unified Property Management System. A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Digital Guestbooks.

Property Management 221

Property Management Communication Book Information 221

InnQuest

APRIL 4, 2023

Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service  What are the Common Challenges Hotel Front Desk Operations Face?

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

SEPTEMBER 12, 2023

This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 11, 2024

Skewed Occupancy Data Accurate occupancy data is important for hotels to make informed decisions. Allowing guests to change their plans without penalties encourages them to communicate with the hotel if their circumstances change. Keeping Guests Informed  Clear communication about booking policies and potential fees is essential.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

JANUARY 12, 2025

For returning guests, having this information readily available shows that you care and makes them feel at home. Use a Guest Management System (GMS) to save and access detailed guest data, ensuring every interaction is informed and personal.

Book 130

Book Pricing Marketing Events 130

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Sanitation 206

Sanitation Communication Training Property Management 206

InnQuest

OCTOBER 17, 2023

While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Revenue Hub

JULY 8, 2024

If your property uses an automated property management system (PMS), all the data you need should already be at your fingertips. A good PMS allows you to record stay history, contact information, and other details in guest profiles , so you know what makes each person tick. and, therefore, which channels guests prefer.

Communication 109

Communication Article Book Information 109

Revenue Hub

NOVEMBER 29, 2024

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J.

Book 109

Book Pricing Reservations Events 109

Hotelogix

MARCH 6, 2025

Guests could take a virtual tour of nearby attractions, complete with historical information and insider tips. Potential for advanced communication technologies, including holographic interfaces. Enter Hotelogix, the cloud-based PMS that’s turning hotel management from a headache into a breeze. -

Concierge 130

Concierge Maintenance Book Demo 130

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. accounting) so that all the information is seamlessly integrated and easily accessible at all times. To Wrap It Up.

Property Management 130

Property Management Catering Accounting Book 130

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Training Reservations Housekeeping 52

Revenue Hub

JUNE 20, 2024

NB: This is an article from Northwind-Maestro Subscribe to our weekly newsletter and stay up to date Operators who fail to account for these guests are open to allowing negative reviews to color their property’s reputation, even if these sentiments can be addressed before guests leave.

Front Desk Operations 109

Front Desk Operations Communication Information Accounting 109

Hotelogix

OCTOBER 30, 2024

Hotels can capture potential guests by providing engaging, informative content that resonates with what travelers are looking for. Your hotel’s website should be user-friendly and include easy navigation, high-quality visuals, and concise information about rooms, amenities, and local attractions.

Book 222

Book Blog Reservations Information 222

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. An effective property management system can help you provide insights into your guests and carve out the right offers for them. Be sure to present these offers before the guest arrives.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Boutique Hotel News

JANUARY 23, 2023

Akia seeks to help both hotels, vacation rental property managers and guests by integrating with other technologies, including property management systems and hardware platforms, to enable its customers to achieve more through communication.

Download 130

Download Property Management Scheduling Communication 130

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . Based on that information, you can tailor your offerings accordingly and maximise revenues. . What is a CRM System? . Reduced Customer Support and Marketing Costs .

Communication 130

Communication Book Reservations Marketing 130

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.    Property management systems like Hotelogix helps guests to book rooms directly on the hotel's website. It manages bookings, shows room availability online, and integrates with hotel websites for direct bookings.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. As soon as a guest presents their ID at check-in, the scanner reads and validates the information in just a few seconds—eliminating the need for lengthy waits or manual checks.

Information 59

Information Reservations Guest Satisfaction Book 59

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions.

Book 109

Book Guest Satisfaction Reservations Communication 109

InnQuest

AUGUST 15, 2023

A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers.

Reservations 130

Reservations Book Property Management Information 130

InnQuest

OCTOBER 5, 2022

When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses. This integration also allows your website visitors to check out real-time information about hotel room prices and availability. Book a demonstration of our award-winning hotel management software here.

Book 217

Book Pricing Reservations Information 217

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

Information 100

Information Concierge Reservations Communication 100