Social Hospitality

FEBRUARY 3, 2025

The Role of Social Media in Modern Business In the digital era, where connectivity defines success, social media is pivotal in business communication strategies. Benefits of Integrating Social Media into Business Communication Social media integration in business operations has many benefits.

Communication 69

Communication Strategic Planning Presentation Customer Service 69

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Modern Restaurant Management

OCTOBER 21, 2024

Strong Communication Skills Within restaurants, communication is a key aspect to help the establishment continue running smoothly. Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it.

Communication 167

Communication Accounting Information Marketing 167

Modern Restaurant Management

NOVEMBER 12, 2024

Also, incorporating a severe weather preparedness plan into new hiring training and posting it in break rooms and common areas ensures staff are informed and prepared. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

Training 189

Training Communication Information Events 189

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Why it works : This question gauges the candidate’s ability to convey information, listen, and clarify without getting overwhelmed and frustrated.

Communication 167

Communication Server Information Customer Service 167

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Encouraging Participation : Host brief, informal sessions to explain options, empowering your team to make confident decisions for themselves and their families.

Scheduling 179

Scheduling Training Communication Budgeting 179

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 148

Communication Scheduling Front of House Back of House 148

Horizon Hospitality

MARCH 12, 2025

Keep it simple by: Offering a mobile-friendly application platform Reducing the number of required fields to only essential information Allowing candidates to upload a resume instead of filling out redundant forms Communicate Clearly and Promptly The best candidates are likely considering multiple opportunities.

Communication 130

Communication Information 130

Modern Restaurant Management

NOVEMBER 14, 2024

These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.

Reservations 179

Reservations Book Information Training 179

Lodging Magazine

NOVEMBER 25, 2024

NASHVILLE, Tennessee—Uniguest announced the introduction of Uniguest Hub, a platform designed to streamline digital communications. To meet the demand for delivering interactive and informative content, Uniguest Hub offers a suite of engagement technologies managed through a cloud-based CMS.

Communication 59

Communication Information Magazine 59

MEWS

OCTOBER 29, 2024

What is communication in the hospitality industry? Communication in the hospitality industry is the way information, ideas, and feedback are exchanged across departments to facilitate smooth operations.

Communication 130

Communication Information 130

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

Marketing 196

Marketing Pricing Communication Information 196

Modern Restaurant Management

DECEMBER 30, 2024

By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)

Scheduling 207

Scheduling Customer Service Communication Information 207

eHotelier

JUNE 26, 2024

Beekeeper features an intelligent dashboard that connects property leaders and the corporate management team with all frontline employees to improve internal communication, support HR teams, and streamline business processes.

Communication 130

Communication Information 130

Hospitality Magazine

MARCH 11, 2025

A dedicated learning and development team has created an app for staff which they can access on their phones which is full of guidelines, catalogues, and product information. A well-crafted wine glass is also a talking point among guests and fosters communication with staff, who can in turn educate guests about glass selection.

Front of House 246

Front of House Training Concierge Communication 246

Horizon Hospitality

JANUARY 17, 2023

Are they given accurate information about the opportunity? Make sure your interviewing managers have sufficient background information on the candidate before the first interview, so they do not have to repeat all the information in their application. Communication will make or break the candidates’ experiences.

Communication 246

Communication Information Accounting Marketing 246

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

Communication 109

Communication Catering Article Events 109

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. instead of Thank you for your visit.

Communication 108

Communication Article Guest Satisfaction Book 108

Horizon Hospitality

NOVEMBER 20, 2024

Creating an environment of open communication is critical in reducing turnover, because it enables employees to share concerns before they reach the point of burnout. Recognizing and rewarding employee achievements , whether through employee-of-the-month programs or informal appreciation, boosts morale and creates a sense of belonging.

Scheduling 130

Scheduling Training Communication Information 130

Revenue Hub

JANUARY 7, 2025

A hotelier should include location and contact information, photos, and amenity features and highlights in the hotels Google Business Listing. The category you select influences the information displayed to searchers. It cant be stressed enough how important it is that this information is correct. Thats because its true.

Information 109

Information Accounting Article Communication 109

Modern Restaurant Management

OCTOBER 11, 2024

Communication : Record key communications that demonstrate the worker’s level of control and independence. See VCSP FAQ 15 for information on how payment under the VCSP is calculated. Work assignments : Document the tasks and how they align with the worker’s status as an independent contractor or employee.

Document 167

Document Communication Information Definition 167

Modern Restaurant Management

DECEMBER 6, 2024

This direct communication lets us announce new menu items, special discounts, upcoming events, and more, keeping customers informed and excited about what’s happening at Health Nut. To truly connect with a local audience, creativity and community involvement are key.

Marketing 178

Marketing Events Communication Information 178

Revenue Hub

JANUARY 8, 2025

OTAs own the data of guests, leaving brands without the opportunity to communicate with guests, build a relationship with them, get them excited about their stay and ultimately, cultivate loyalty. Offer multi-channel support Is sending an email the only way users can ask a question or get more information?

Book 109

Book Article Information Communication 109

Hospitality Net

MARCH 21, 2025

Thanks to a pioneering framework for assessing the evolution of destination competitiveness developed by Dr Emily Chen, Dr Jie Wu and Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), and Professor Bela Stantic of the School of Information and Communication Technology at Griffith (..)

Communication 75

Communication Information 75

Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. In this article, well explore the impact of guest messaging, how hospitality-focused technology enhances communication, five essential automation workflows, and real success stories.

Reservations 89

Reservations Communication Book Article 89

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. The right tools can enhance both efficiency and guest communication quality.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

Hospitality Net

NOVEMBER 4, 2024

Maestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J.

Communication 92

Communication Property Management Information 92

Modern Restaurant Management

SEPTEMBER 1, 2021

Bringing your data into a single data warehouse lets you make quick, informed decisions about what matters most to your business. Better Team Communication. Managing a single location, much less a multi-unit brand, brings major communication issues. Savings on Prime Costs. Driving Brand Growth.

Scheduling 245

Scheduling Communication Sanitation Information 245

Horizon Hospitality

JANUARY 22, 2025

Regularly check in with your team, whether it’s through informal conversations or formal feedback sessions, to ensure they feel heard. Establishing open lines of communication is key to building trust and reducing misunderstandings.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Revenue Hub

DECEMBER 4, 2024

Every time a guest books through an OTA, their valuable information – contact details, preferences, travel history – goes straight to them. “Guests expect tailored communication,” emphasises Klaudia Chmielewska, Digital Marketing Manager at Profitroom. “Targeting and knowing your guest profile is crucial.”

Book 100

Book Communication Article Marketing 100

Horizon Hospitality

JUNE 20, 2023

Here’s how: Collect Thorough Contact Information For every reservation, get a name, phone number, and email. Just be sure your management has the communication skills to handle these conversations. Communicate at Every Step No matter how you combat no-shows, communication is key to the strategy’s success.

Reservations 264

Reservations Communication Information 264

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Modern Restaurant Management

NOVEMBER 8, 2024

Video also distills a lot of information into a short, engaging experience, which a prospective customer is more likely to consume over multiple paragraphs of a text review. Share in Email Blasts Integrating video testimonials into your email marketing campaigns makes the communication more personal and engaging.

Marketing 180

Marketing Events Communication Information 180

Larry Mogelonsky

NOVEMBER 5, 2024

It involves open communication, trust, and opportunities for growth and development. Employees feel secure when leaders keep their promises, admit mistakes, and communicate openly. Consistent communication : Regularly share updates on company performance, strategy, and challenges.

Concierge 130

Concierge Communication Training Definition 130

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Hospitality Magazine

JANUARY 15, 2025

Sarah Proietti, venue manager and head of people & culture, Maybe Sammy Build a team culture based on respect and open communication. I look at the next generation as having an unbelievable amount of information and opportunity, and I think theyre going to do well. Prioritise mentorship, creativity, and networking.

Marketing 257

Marketing Pricing Communication Training 257

Hospitality Magazine

APRIL 17, 2024

Smart inventory and order management It’s tied to the POS for sales information and should be connected to your suppliers, who keep you informed on what’s out of stock snd price movements. Temperature tracking for refrigeration is everywhere and visible from your phone. Less waste and less stock holding.

Information 264

Information Maintenance Communication Presentation 264