Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

SEPTEMBER 19, 2024

Encourage professional development by building a culture of continuous improvement, where employees are motivated to develop their skills and knowledge through workshops, certifications and other learning opportunities. Regular sessions should be conducted to keep staff updated on new practices and technologies.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JUNE 25, 2024

Below are some of the key qualities needed for reputation management in the hospitality industry: Communication skills: effective communication is crucial for interacting with guests, responding to guest reviews and conveying the hotel’s values.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

FEBRUARY 18, 2025

Communicate your efforts: Market yourself honestly and openly as an eco-friendly option, and train staff to communicate your green initiatives effectively. Permaculture and sustainability workshops. Aim for holistic sustainability: Incorporate eco-friendly processes across all operations. from supply chains to guest experiences.

Travel and Tourism 52

Travel and Tourism Workshop Communication Housekeeping 52

SiteMinder

NOVEMBER 22, 2023

They might include yoga sessions, meditation workshops, and health-focused menus. Like networking events, health and wellness retreats often come bundled with lectures, talks and workshops. Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service.

Events 59

Events Budgeting Book Workshop 59

Les Roches

JUNE 4, 2024

CEMs develop and communicate service guidelines, standard operating procedures and quality assurance measures to staff members, ensuring service delivery meets or exceeds guest expectations Monitoring and analyzing metrics: assessing data related to guest satisfaction, such as guest satisfaction scores and online reviews.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

JUNE 24, 2024

Interesting roles in hospitality management While hotel management typically conjures up images of front desk managers overseeing housekeeping staff, there are also some special management positions that offer a more interesting day-to-day life. These roles contribute to the seamless operation and exceptional guest experiences in hotels.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In addition to hundreds of travel and hotel exhibitors from all over the world, the BTL includes theme workshops, destination and cultural presentations.

Blog 59

Blog Travel and Tourism Events Download 59

Xotels

JULY 26, 2024

Tip: Partner with local wellness experts or yoga instructors to offer exclusive workshops or retreats. This could mean anything from streamlining your booking process to improving your housekeeping procedures. This could be anything from a modern property management system to mobile devices for housekeeping.

Book 52

Book Pricing Marketing Events 52

Hotelogix

JANUARY 21, 2025

From the front desk to housekeeping , from the kitchen to food and beverage service, each department plays a crucial role in ensuring guest satisfaction. Use mobile apps for tasks like housekeeping management. In the fast-paced world of hospitality, the backbone of any successful hotel operation lies in its staff.

Training 100

Training Workshop Guest Satisfaction Housekeeping 100

Hotelogix

JANUARY 21, 2025

Solution: Train Regularly: Hold workshops to teach simple eco-friendly habits, like recycling or conserving energy in daily tasks. Offer Perks: Give discounts or freebies to guests who choose eco-friendly options, like skipping housekeeping services for multiple days. Show how guests help save water and energy by participating.

Travel and Tourism 100

Travel and Tourism Demo Portion Control Workshop 100