Hotelogix

MARCH 21, 2025

As per a study conducted by American Hotel & Motel Association, average turnover rate among management staff is 25% and non-management staff is 50% in the US hotel industry. Hotels have to focus on how to improve the employee satisfaction levels to help retain them in the hotel.

Training 100

Training Housekeeping Communication Reservations 100

Larry Mogelonsky

MARCH 10, 2025

The hotel industry has seen an explosion of new brands and sub-brands over the past two decades, and this trend shows no signs of abating. While hotels in the United States must comply with the Americans with Disabilities Act (ADA), this often translates to meeting only the minimum design criteria, training, SOPs, or cultural appreciation.

Training 130

Training Catering Communication Marketing 130

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. This can lead to different challenges for hotels, leading to financial losses and wasted resources. Understanding the intricacies of no-shows is important for effective hotel management.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

JANUARY 19, 2025

In this guide, we’ll explore the essentials of hotel management software, compare legacy and cloud-based systems, and explain how Hotelogix’s cloud-based PMS can redefine your hotel’s operations. What is Hotel Management Software? For instance, it enhances communication between departments.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

MARCH 21, 2025

Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. Ultimately, delivering an exceptional post-stay experience can turn guests into brand advocates , growing your hotels reputation through trusted recommendations.

Communication 108

Communication Article Guest Satisfaction Book 108

Hotelogix

DECEMBER 17, 2024

What makes guests choose one hotel over another even when the price and amenities are nearly the same? The answer lies in its branding which creates a unique identity that connects with guests, ensuring your hotel stays top-of-mind when they decide where to stay. Here’s why a well-crafted brand is essential for hotels: 1.1 

Pricing 130

Pricing Book Marketing Budgeting 130

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

Communication 109

Communication Reservations Customer Service Article 109

Hospitality Net

AUGUST 21, 2024

This collaboration aims to transform the way hotels manage reservations, enhancing guest interactions and driving conversion rates through the integration of advanced AI and omnichannel communications.

Communication 98

Communication Reservations 98

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too.

Communication 109

Communication Book Reservations Information 109

Hotelogix

JANUARY 12, 2025

As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. The next step is just as important— getting your hotel noticed. The next step is just as important— getting your hotel noticed.  

Book 130

Book Pricing Marketing Events 130

Revenue Hub

JANUARY 10, 2024

While the spotlight often shines on the front-facing aspects of hospitality, there’s an unsung hero that can play a pivotal role in your hotel’s success: the hotel reservation team. NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings.

Reservations 108

Reservations Housekeeping Communication Article 108

Revenue Hub

NOVEMBER 18, 2024

In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. Awareness: The customer discovers your hotel through online ads, social media, or travel websites.

Book 109

Book Reservations Article Accounting 109

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 105

Communication Reservations Article Definition 105

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Hotels are quickly catching on. Leading hotels? Gone are the days when emails were the go-to. And guess what?

Communication 108

Communication Article Book Reservations 108

Hotelogix

NOVEMBER 7, 2024

In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

Pricing 130

Pricing Book Events Demo 130

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

NOVEMBER 29, 2024

With its commitment to delivering exceptional guest experiences, the hotel partnered with BEONx to enhance revenue optimization, streamline operations, and unlock valuable market insights. With BEONx, Hoteles Estelar aimed to optimize RevPAR, streamline operational processes, and free up their Revenue team’s time for higher-value activities.

Book 109

Book Pricing Reservations Events 109

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. What is guest communication in the hotel industry?

Communication 98

Communication Reservations Article Customer Service 98

Hotelogix

MARCH 6, 2025

Predictive Analytics: Hotels are now anticipating guest needs with uncanny accuracy. 💡 Read Also - Hotel Marketing: Tips to Improve Online Presence Quickly 3. Imagine 'visiting' the Louvre from your Paris hotel room, getting up close to the Mona Lisa without the crowds. Need extra towels at 3 AM?

Concierge 130

Concierge Maintenance Book Demo 130

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 109

Communication Guest Satisfaction Article Book 109

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 98

Communication Article Information Reservations 98

Revenue Hub

MAY 10, 2023

Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels. An Omnichannel strategy means communicating with travelers by integrating all channels on a single platform. They can manage all service channels on one platform.

Communication 97

Communication Customer Service Presentation Reservations 97

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 98

Communication Information Customer Service Events 98

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. Challenges with Reservations Staff at small hotels often find it challenging to handle reservations effectively. Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

MEWS

NOVEMBER 18, 2024

As the holiday season approaches, hotels should be bustling with group business, from corporate holiday events to family festivities and grandiose New Year’s celebrations. But let’s face it, much of our industry is stuck with outdated, hard-wired hotel systems or, even worse, cloud-migrated systems that only look good on the surface.

Communication 130

Communication Events Property Management Reservations 130

STAAH

FEBRUARY 12, 2025

With the Oracle Hospitality Integration Platform (OHIP), hotels can smoothly connect to OPERA PMS, much like a conductor guiding musicians with precision. Work with STAAH to map the integration between OPERA PMS and STAAH, aligning data fields and communication pathways.

Reservations 104

Reservations Maintenance Document Accounting 104

Hotel Business

FEBRUARY 25, 2025

Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.

Reservations 59

Reservations Book Communication Pricing 59

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

Book 222

Book Blog Reservations Information 222

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, you can use social media platforms like Instagram and Facebook to showcase the unique features of your hotel and target potential guests who are planning a vacation in your area.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. Personalized guest experience A cloud PMS enables hotels to store and access guest data in real-time, including guests’ personal preferences and room history.

Communication 218

Communication Reservations Information Housekeeping 218

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218