Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

STAAH

FEBRUARY 12, 2025

With the Oracle Hospitality Integration Platform (OHIP), hotels can smoothly connect to OPERA PMS, much like a conductor guiding musicians with precision. Work with STAAH to map the integration between OPERA PMS and STAAH, aligning data fields and communication pathways.

Reservations 104

Reservations Maintenance Document Accounting 104

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? Let’s start by breaking these costs into three main categories: Fixed Costs These are the predictable expenses that won’t budge, no matter how full or empty your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Housekeeping Scheduling 100

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Business

AUGUST 12, 2024

Drowning is one of the most traumatic things that can happen in any scenario, but it is especially tragic when it happens at a hotel pool. For the most part, people stay at hotels for leisure and fun. Who is generally responsible for a hotel drowning? It’s the employee’s employer—in this case, the hotel—that is held accountable.

Maintenance 111

Maintenance Communication Accounting Scheduling 111

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotel Business

JULY 22, 2024

Guest experience is the cornerstone of hotel success, and, with the ubiquity of online reviews, a single negative encounter can ripple through the digital landscape, potentially costing a hotel significant bookings. The Solution: We recommend leveraging cellular LTE for as a reliable solution for emergency communications.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

STAAH

FEBRUARY 27, 2024

For hotels leveraging Opera OXI and STAAH , this comprehensive guide serves as your roadmap to a successful integration journey. Discuss licensing, installation, and maintenance fees to ensure financial clarity. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH.

Maintenance 98

Maintenance Communication Document Accounting 98

Hotel Business

MARCH 21, 2025

By Ben Eidlisz The guests staying at your hotel expect exceptional service, comfort and a high sense of security. Ensuring the safety of all your hotels guests must be of utmost importance, which means it is imperative to do regular assessments of ways to improve security measures. Also, they are easy to install and inexpensive.

Scheduling 52

Scheduling Training Information Housekeeping 52

Hotelogix

OCTOBER 25, 2024

Working at a hotel is a lot of work even when there are only a small number of rooms. Hotel housekeeping management software can make a major difference in how effective you are at ensuring productivity and efficiency with your staff. Check out some of the best reasons to make the software part of your hotel’s management plan.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotel Business

AUGUST 1, 2023

A Certificate of Occupancy (CO) is a vital requirement before opening your new-build/renovated hotel. Emergency communication systems: At a minimum, hotels are required by law to have reliable emergency communication systems in place within elevators. Without it, you’re subject to massive, compounding fines!

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar.  But is the booking system with google calendar the right choice for your hotel business ? The web and mobile apps let you be flexible with how you work at the hotel.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotel Business

OCTOBER 2, 2023

Unfortunately, as much as hotels want to create an environment that allows people to escape their problems, the hotel industry is not exempt from the potential of a mishap or a dangerous situation. With that in mind, Hotel Business Review reports that the hotel gym facility should “focus around the concept of risk management.”

Maintenance 116

Maintenance Sanitation Housekeeping Blog 116

Hotel Business

NOVEMBER 27, 2023

Most people love surprises, but not everyone, especially a hotel GM who has just found out a guest complaint after it’s become a crisis. Fortunately for many, including all hotels managed under National Hospitality Services (NHS) , a digital approach from Quore makes it so that a burst pipe in a guest’s room doesn’t burst a GM’s bubble.

Maintenance 111

Maintenance Communication Information Guest Satisfaction 111

Hotelogix

JANUARY 29, 2025

Hold onto your room keys—2025 is the year hotels go high-tech! In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. That’s the magic of smart hotel tech ! Streamlined communication : No more playing telephone! Ready to future-proof your property?

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. NB: This is an article from TrustYou Through AI’s predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns.

Communication 108

Communication Maintenance Article Customer Service 108

Revenue Hub

JULY 24, 2023

The demand for hotel accommodations is closely linked to the demand for travel to a specific destination. Without compelling reasons to visit a particular destination, hotels will find it difficult to generate demand independently. Here are a few aspects of how to manage a seasonal closed hotel. Let’s take a closer look.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Hotelogix

AUGUST 27, 2024

While this offers new opportunities for your hotel, it also challenges you to cut distribution costs while expanding your brand in a highly competitive market.   What is a Distribution Channel in the Hotel Industry? Hotel distribution channels are the different ways hotels sell rooms to guests.

Book 130

Book Pricing Maintenance Marketing 130

Hotel Business

JANUARY 15, 2025

We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview.

Procurement 59

Procurement Back of House Accounting Vendor Management 59

Hotel Owner

MAY 25, 2023

This powerful technology has the potential to transform the hotel guest experience, improve the efficiency of hotel operations, and enhance the staff working experience. When combined with robotics, generative AI can also be used to improve the efficiency of hotel operations.

Training 102

Training Maintenance Communication Hospitality Management 102

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Revenue Hub

FEBRUARY 9, 2023

NB: This is an article from GuestCentric But beyond the buzzword, what does sustainability actually mean, in practical terms, for your hotel? Most importantly, how can hotels ensure that they are upholding sustainability standards and effectively communicating them to stakeholders and customers?

Travel and Tourism 98

Travel and Tourism Article Maintenance Communication 98

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability. However, they are more than just additional charges on a guest’s bill.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

MARCH 30, 2023

The Irish Hotel Federation (IHF) found in a mid-2022 survey that electricity costs had risen by over 400% and gas by more than 300% for its members since 2019. This is putting pressure on wages and therefore, hotel balance sheets bottom line. Chat GPT is an AI chatbot with myriad uses, but how can AI translate to a hotel setting?

Maintenance 97

Maintenance Article Communication Pricing 97

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

OCTOBER 14, 2022

If you would like to hear more from leaders in the PMS space, register for the upcoming event – PMS: Does Your Hotel’s Heart Need a Bypass , an event conceived and presented by Revenue Hub and Jurrnee. Subscribe to our weekly newsletter and stay up to date.

Book 98

Book Housekeeping Communication Information 98

Revenue Hub

SEPTEMBER 4, 2023

Many hotels regard revenue management and hotel operations as two separate departments with different responsibilities, objectives and no natural link. NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability.

Housekeeping 107

Housekeeping Maintenance Pricing Information 107

SiteMinder

OCTOBER 7, 2024

What is a hotel tech stack? A hotel tech stack is a combination of software tools used by hoteliers to manage and streamline operations, to enhance the guest experience, and to generate and optimise revenue. Technology now forms the foundation upon which any successful hotel is built. What defines a hotel tech stack?

Property Management 93

Property Management Maintenance Book Training 93

Hotel Business

SEPTEMBER 5, 2023

Drowning is one of the most traumatic things that can happen in any scenario, but it is especially tragic when it happens at a hotel pool. For the most part, people stay at hotels for leisure and fun. Who is generally responsible for a hotel drowning? It’s the employee’s employer—in this case, the hotel—that is held accountable.

Maintenance 69

Maintenance Communication Accounting Scheduling 69

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Revenue Hub

SEPTEMBER 1, 2023

Imagine a guest arrives at your hotel, ready to have a memorable stay, and something doesn’t go as expected. NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. Currently, just 13% of branded hotels evaluated are meeting these criteria.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111