Hospitality Net

FEBRUARY 5, 2025

As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Hotels are redefining how they connect with their guests, putting more effort into creating a more personalized, engaging, and sustainable guest experience.

Communication 98

Communication 98

Hotelogix

OCTOBER 30, 2024

Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Hotelogix

NOVEMBER 19, 2024

Take your hotel operations to the cloud. That's because for hotels of all sizes — from boutique establishments to large hotel chains — cloud-based solutions like Hotel Property Management Systems (Hotel PMS) provide a pathway to reduce overhead costs while enhancing operational efficiency.

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Demo Housekeeping Maintenance Server 243

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Effective communication in the hotel industry starts with active listening.

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Communication Travel and Tourism Property Management Customer Service 233

Horizon Hospitality

DECEMBER 11, 2024

Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. The post Health and Safety Initiatives for Hotel Operators in 2025 appeared first on Horizon Hospitality.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

eHotelier

OCTOBER 2, 2024

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

Communication 312

Communication 312

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. Email remains a powerful tool for hotel prospecting, offering a direct line to potential clients. Personalization is the cornerstone of effective email communication. Keep it concise, relevant, and engaging.

Communication 109

Communication Catering Article Events 109

Hotelogix

MARCH 11, 2025

Let's dive deeper into the world of hotel turnover and explore how we can keep our star players on the team. Understanding Hotel Turnover Hotel turnover isn't just a fancy term for "people quitting" - it's a complex issue that can make or break your business. Key Factors Contributing to Hotel Turnover 1.

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 188

Communication Training Customer Service Scheduling 188

eHotelier

JULY 23, 2024

Managing a hotel with several properties in its portfolio can be quite challenging, especially when talking about guest communication.

Communication 130

Communication 130

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Lack of communication amplifies these issues.

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Document Communication Book Reservations 100

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date This guide will provide hotel managers with insights on crafting memorable thank you messages, including best practices and practical examples.

Communication 89

Communication Guest Satisfaction Article Book 89

Revenue Hub

JANUARY 10, 2025

The hotel industry faces a significant shift in 2025 with technology and evolving consumer behavior. NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

eHotelier

JUNE 26, 2024

Employee empowerment has always been a key operating principal for Meyer Jabara Hotels (MJH). To take its Journey culture to new heights this year and boost employee engagement, the owner and operator of 32 hotels has partnered with Beekeeper, the leading app for frontline teams.

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Communication Information 130

eHotelier

APRIL 1, 2024

Virgin Hotels Collection, the parent company encompassing luxury hospitality brands Virgin Hotels and Virgin Limited Edition, today announces Naomi Moreno-Melgar in the new role of Global Director of Communications, responsible for overseeing the communications teams across all markets globally for both iconic brands.

Communication 130

Communication Marketing 130

Larry Mogelonsky

NOVEMBER 5, 2024

Apart from incredible historical sites, Rome has some of the world’s finest luxury hotels, often carved out of grand palazzos that once served members of the royal court of the Papal elite, and all of them adorned with opulent finishings and fine art. The Hotel de la Ville boasts an impeccable yet relaxed approach to service.

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Concierge Communication Training Definition 130

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. By offering these smart features, hotels create an environment that feels like a home away from home, enhancing the overall guest experience. However, no amount of technology can replace the right team.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

Larry Mogelonsky

MARCH 10, 2025

The hotel industry has seen an explosion of new brands and sub-brands over the past two decades, and this trend shows no signs of abating. While hotels in the United States must comply with the Americans with Disabilities Act (ADA), this often translates to meeting only the minimum design criteria, training, SOPs, or cultural appreciation.

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Training Catering Communication Marketing 130

Lodging Magazine

NOVEMBER 25, 2024

NASHVILLE, Tennessee—Uniguest announced the introduction of Uniguest Hub, a platform designed to streamline digital communications. Uniguest […] The post Uniguest Hub Launches to Streamline Digital Communications appeared first on LODGING Magazine. This approach simplifies deployment and management.

Communication 59

Communication Information Magazine 59

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Arrival Essential details such as Wi-Fi codes, check-in instructions, and breakfast schedules.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

Revenue Hub

MARCH 4, 2025

In todays fast-paced hospitality landscape, travelers expect quick, high-quality responses – regardless of their chosen communication channel. At the same time, a well-executed hotel guest messaging strategy drives revenue by increasing direct bookings, upsells, and loyalty. What is hotel guest messaging?

Reservations 89

Reservations Communication Book Article 89

eHotelier

MARCH 27, 2023

It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than allowing third-party review sites to define them.

Communication 297

Communication 297

Hotelogix

MARCH 21, 2025

As per a study conducted by American Hotel & Motel Association, average turnover rate among management staff is 25% and non-management staff is 50% in the US hotel industry. Hotels have to focus on how to improve the employee satisfaction levels to help retain them in the hotel.

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Training Housekeeping Communication Reservations 100

Hotelogix

MARCH 21, 2025

Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

eHotelier

MARCH 29, 2023

Any and every form of guest interaction with your hotel can be invaluable for guiding the future of your brand, but only if you are properly digitizing and tabulating all these forms of communication. The two of us are believers of the ‘silent majority’ whereby for every question posed to your hotel, there are ten.

Communication 278

Communication 278

Horizon Hospitality

MARCH 12, 2025

Creating a positive hiring experience can set your business apart and ensure you secure the best candidates for your restaurant, hotel, senior living facility, or other hospitality business. Hiring in the hospitality industry is highly competitive, and attracting top talent requires more than just posting a job opening.

Communication 130

Communication Information 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. Ultimately, delivering an exceptional post-stay experience can turn guests into brand advocates , growing your hotels reputation through trusted recommendations.

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Communication Article Guest Satisfaction Book 108

Revenue Hub

NOVEMBER 29, 2024

Designed to automate essential processes, Autopilot not only refines pricing strategies but also ensures hotels stay ahead of the competition while optimizing revenue streams effortlessly. This tool helps hotels optimize their revenue by reacting to market changes swiftly and accurately, without the burden of manual intervention.

Pricing 109

Pricing Book Communication Marketing 109

Hotelogix

NOVEMBER 28, 2024

From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. A good hotel channel manager can make a huge difference for small properties too. A channel manager for vacation rentals might prioritize weekly bookings, while hotels need daily rate adjustments.

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Book Property Management Reservations Pricing 130

Revenue Hub

NOVEMBER 7, 2024

Email marketing for hotels has changed. Therefore, even if you know it works, you need to adjust certain things in order to create an optimal hotel email marketing strategy. Let’s dive into the different changes for email marketing today and how hotels can build an effective strategy. Perhaps the answer is yes.

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Marketing Communication Book Article 108

Hotelogix

JANUARY 12, 2025

As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. The next step is just as important— getting your hotel noticed. The next step is just as important— getting your hotel noticed.  

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Book Pricing Marketing Events 130

Hotelogix

DECEMBER 17, 2024

What makes guests choose one hotel over another even when the price and amenities are nearly the same? The answer lies in its branding which creates a unique identity that connects with guests, ensuring your hotel stays top-of-mind when they decide where to stay. Here’s why a well-crafted brand is essential for hotels: 1.1 

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Pricing Book Marketing Budgeting 130

STAAH

MARCH 4, 2025

With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. In this blog, we will look at ten common digital marketing mistakes hotels make. 10 Common Digital Marketing Mistakes Hotels Make 1.

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Marketing Book Blog Communication 90

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Revenue Hub

NOVEMBER 14, 2024

Whether you operate a boutique hotel, guesthouse, hostel, campsite, vacation rentals, or some other fabulous property, you will learn essential ways to boost revenue today. What Are the Main Functions of Hotel Revenue Management? Who Is Responsible for Revenue Management? In short, a revenue champion.

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Pricing Scheduling Book Article 109

Hospitality Net

NOVEMBER 11, 2024

Such is the case for High Hotels, a Lancaster, Penn.-based based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications.

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Back of House Housekeeping Maintenance Communication 98

Hotelogix

NOVEMBER 7, 2024

In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Pricing Book Events Demo 130