Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? Discover how to craft marketing strategies for your products and services that will engage consumers at the highest level on our hospitality management programs. We’ll also look at tangibles versus intangible elements, costs and returns.

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Guest Services Concierge Definition Customer Service 95

Les Roches

FEBRUARY 13, 2024

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.

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Travel and Tourism Customer Service Communication Events 52

Les Roches

DECEMBER 27, 2023

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Definition Customer Service Concierge 52

Les Roches

APRIL 26, 2023

SolStock/E+via Getty Images In the hospitality industry, clients and customers are defined slightly differently than in other industries. Here’s how clients and customers are defined in the context of the hospitality industry. What is a client in hospitality? What is a customer in hospitality?

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Customer Service Definition Communication Events 52

Les Roches

MAY 9, 2023

Career opportunities in events management If you’re interested in pursuing a career as an events manager , then there are several career opportunities available. You can decide on a career path in hotel management , convention and tradeshow management, hospitality management , or special events planning.

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Events Event Coordination Budgeting Customer Service 52

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

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