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It could be college students working at your front desk; sophisticated chefs and matre ds; busboys and valets, who can be school kids; and immigrants working in housekeeping and the kitchen. In the end-of-season customer satisfaction survey, customers reported that the quality of communication with the front-desk staff had greatly improved.
You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. Among the most important qualities are communication skills. Working in hotel management means being able to communicate with internal teams, external providers, suppliers and customers.
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