Communication Guest Services Workshop 
Hotelogix
AUGUST 26, 2024
If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.
Revenue Hub
OCTOBER 6, 2023
I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.
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Smart Brief Hospitality
MARCH 10, 2024
As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Read SmartBrief , attend conferences, workshops and training sessions to enhance your knowledge and skills.
Revenue Hub
JUNE 27, 2024
NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.
Les Roches
JUNE 25, 2024
They may even engage with guests directly to respond to reviews, address concerns and resolve any issues promptly and professionally. Reputation managers must be able to communicate clearly and professionally, verbally and in writing, to address guest concerns and maintain a positive online presence.
Les Roches
SEPTEMBER 19, 2024
Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.
Les Roches
JUNE 7, 2023
Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.
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