eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

Communication 87

Communication Reservations Article Customer Service 87

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. The importance of communication to the guest experience.

Communication 92

Communication Article Book Guest Services 92

The Restaurant Times

JUNE 9, 2020

Ways to communicate your restaurant closure with staff. Quick Communication Within Staff Members. Another important feature you should be looking for in your employee scheduling software is the ease of communication with employees. In this blog article, we include the following: .

Scheduling 81

Scheduling Guest Services Communication Blog 81

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hospitality Net

OCTOBER 27, 2024

For hoteliers, embracing AI can lead to improved guest services and more efficient operations. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences.

Communication 80

Communication Guest Services 80

Hospitality Net

OCTOBER 8, 2024

From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Technology plays an increasingly pivotal role in today’s hotel and resort operations. Moreover, as consumer expectations skyrocket, there’s no margin for error.

Guest Services 103

Guest Services Communication Property Management 103

Hotel Business

NOVEMBER 1, 2024

Did you know the number-one hospitality trend among general managers is creating personalized guest experiences? Explore the communication and hospitality trends driving best-in-class guest service in Relay’s first ever Hospitality Report. Emerging technology is not here to replace personalization but enhance it.

Guest Services 59

Guest Services Communication 59

Hospitality Net

OCTOBER 28, 2024

Stockholm –October 28, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices.

Guest Services 83

Guest Services Communication 83

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews. Stress level heightens during the arrival time of guests.

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Front Desk Operations Guest Satisfaction Maintenance Training 130

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 93

Marketing Communication Guest Services Strategic Planning 93

Hospitality Net

AUGUST 19, 2024

Ernst & Young’s analysis underscores how AI is reshaping these sectors, from optimizing resource management to personalizing guest services. Companies like Mercan Hotels are leveraging AI for internal communication improvements and marketing, while addressing the challenges of data quality and bias.

Events 75

Events Guest Services Communication Marketing 75

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

InnQuest

MARCH 3, 2023

A cloud PMS can significantly improve the guest experience by streamlining operations and eliminating the need for manual processes (among tons of other capabilities). This, in turn, leads to faster and more efficient service delivery, making guests feel valued and appreciated.

Communication 218

Communication Reservations Housekeeping Information 218

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Service that Sells

JANUARY 30, 2023

Train on the entire guest experience that will increase sales and improve service, but don’t forget about compliance topics such as responsible alcohol sales training. Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. Lead by example.

Training 93

Training Communication Server Guest Services 93

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

Demo 147

Demo Guest Services Guest Satisfaction Document 147

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Xotels

FEBRUARY 3, 2021

How can hotel managers efficiently use QR as a communication tool as well as creating revenue generating opportunities including creative examples to use QR codes. Otherwise it is better to stay away from it and use it for improving guest experience. QR Codes as a Tool for Guest Experience. Airport shuttle service.

Guest Services 49

Guest Services Marketing Information Blog 49

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Defined as the simulation of human intelligence by machines, AI is poised to revolutionize hospitality by improving both the guest experience and operational processes. Today’s blog is provided by our premier member, BluIP.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.

Accounting 104

Accounting Concierge Book Communication 104

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 87

Concierge Guest Services Communication Events 87

Revenue Hub

FEBRUARY 21, 2024

A guest-centric hotel strategy is an effective way to attract new guests, whilst also encouraging guests to return. 8 Ways to Adopt a Guest-Centred Hotel Strategy If you are not yet employing a guest-centric strategy in your hotel, perhaps now is the best time to start.

Communication 100

Communication Customer Service Housekeeping Article 100

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? What training do new staff receive about hospitality and guest service itself once they hit their new department?

Training 92

Training POS Systems Guest Services Article 92

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 82

Housekeeping Communication Article Customer Service 82

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotel Business

MAY 16, 2024

The property is the first in the industry to incorporate such technology into the guestroom to provide anticipatory customer service. The M is a portable, tabletop holographic communications device from Los Angeles-based Proto , the world’s first and only holographic communications platform.

Communication 69

Communication Customer Service Guest Services 69

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

Guest Services 88

Guest Services Communication Property Management Reservations 88

AHLEI

OCTOBER 1, 2019

That’s a market you want to be a part of, and if you’re going to attract travelers in that segment, your employees need to know how to confidently and effectively serve guests with disabilities. Elements of Service training builds confidence. The Elements of Service themselves are really the guideposts of protocol.

Travel and Tourism 52

Travel and Tourism Training Back of House Guest Services 52

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

AHLEI

OCTOBER 2, 2019

Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities , an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.

Training 52

Training Guest Services Communication Information 52

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. You can schedule housekeeping services based on guest arrivals, departures, and special requests.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

FEBRUARY 1, 2024

A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). A hotel GMS automates communication with your guests, ensuring better overall experiences, and proactive communication before the review goes live at all. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 99

Guest Satisfaction Communication Article Book 99

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52