Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

InnQuest

MARCH 3, 2023

Additionally, cloud PMS software can provide guests with real-time updates and notifications about their stay, such as room status or any changes to their itinerary. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff.

Communication 218

Communication Reservations Housekeeping Information 218

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 96

Marketing Communication Guest Services Strategic Planning 96

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Stress level heightens during the arrival time of guests.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

Concierge 98

Concierge Communication Reservations Blog 98

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. They also offer valuable data on guest preferences, enabling hotels to personalise their services and anticipate guest needs.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

Housekeeping 85

Housekeeping Reservations Scheduling Article 85

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving. You must adhere to it, right?

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 93

Housekeeping Reservations Communication Information 93

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 89

Guest Services Communication Property Management Reservations 89

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. A PMS will always have your guest information handy whenever you may need it.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Has your marketing manager ever tried to send a winter offer to ski season guests or wanted to target the drive market? Daniel Bank, reservations manager at Parkhotel Adler, dealt with this firsthand.

Reservations 92

Reservations Special Events Communication Article 92

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

JUNE 27, 2024

The instant a reservation is booked, the guest experience begins! NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 92

Workshop Guest Satisfaction Housekeeping Article 92

Revenue Hub

MAY 17, 2024

Properties can stay informed about guest preferences, travel plans, and arrival information, to personalize their stay from the moment they arrive on property. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 98

Marketing Travel and Tourism Book Communication 98

SiteMinder

JUNE 26, 2024

This is thanks to the advanced technology solutions that exist today such as revenue management systems, central reservation systems, real-time business intelligence tools, channel managers, and more. Guest segmentation: Revenue optimization tools can help hotels identify different guest segments (e.g.,

Pricing 72

Pricing Book Reservations Blog 72

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Guest services hotel positions. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Reduced workload Gone are the days of manual booking management.

Book 98

Book Reservations Blog Information 98

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Effective Communication.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Metasphere

SEPTEMBER 4, 2023

Mobile pre check-in puts the power in the hands of guests, empowering them to customize their stay before even stepping foot in the hotel. From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

JUNE 7, 2023

Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.

Customer Service 52

Customer Service Communication Training Information 52

eZee Absolute

APRIL 3, 2024

With YCS’s integrated software platform, they could seamlessly manage reservations, streamline inventory control, automate routine tasks, and enhance guest communication—all from a single, user-friendly interface. Plus, this eliminated the need for manual record-keeping and minimised the risk of errors.

Reservations 52

Reservations Pricing Book Marketing 52

Revenue Hub

JUNE 27, 2023

Properties can stay informed about guest preferences, travel plans, and arrival information, to personalize their stay from the moment they arrive on property. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 94

Marketing Book Travel and Tourism Communication 94

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. roomMaster Anywhere is an easy to use, all-in-one, pure cloud reservations software solution for hotels, motels, and guesthouses.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

JULY 12, 2024

A unified hospitality management system like Infor can centralize guest profiles across brands, properties, and reservations, identify guest preferences, and customize their services by collecting and analyzing customer data.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62