InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

NOVEMBER 12, 2024

In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays. It’s clear that better communication and collaboration among tech providers and hotels should be a major priority. This enables us to take the best of what each technology offers and match it with our best-in-class guest service.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 88

Guest Services Communication Property Management Reservations 88

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Accounting Housekeeping 130

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. For hotel operators, digital concierges improve operational efficiency by reducing the number of calls and requests that staff have to manage manually.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. At this stage of business, hotels need to automate their operations, and the right technology at this time is a Property Management System (PMS).

Blog 130

Blog Communication Definition Book 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Testing Thoroughly test the reservation system before going live.

Reservations 100

Reservations Book Information Guest Satisfaction 100

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

MAY 17, 2024

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 94

Marketing Travel and Tourism Book Communication 94

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Effective Communication.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotel Business

OCTOBER 5, 2023

He said he would rather have a top manager in a “so-so” location, than a top location without strong property management. As in the military, a combination of thoughtful training; carefully calibrated rewards and incentives; and appropriate discipline and parameter-setting are critical to building successful on-property teams.

Training 116

Training Housekeeping Scheduling Guest Services 116

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 91

Marketing Book Travel and Tourism Communication 91

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. Group bookings with online group portals for easier management. A delightfully easy Book Now button.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

MAY 8, 2024

By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Hotel Owner

SEPTEMBER 19, 2024

There’s so much untapped potential in terms of upselling other services.” When he learned that a former colleague was looking to sell Chicostay, a platform for hotels that streamlines guest services and improves efficiency, he saw an opportunity to apply his expertise in transforming legacy industries.

Book 72

Book Pricing Communication Reservations 72

Les Roches

JULY 9, 2024

If you aspire to climb the ranks, you could aim for a job in hotel management. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

eZee Absolute

FEBRUARY 3, 2023

One way to achieve this is by utilizing an all-in-one solution that eliminates the need to use multiple systems and software to manage different aspects of the hotel’s operations. Integrated solution When we talk about property management systems, integration is one of the key elements that cannot be overlooked.

Information 75

Information Blog Property Management Budgeting 75

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

SEPTEMBER 23, 2024

These programs are designed to improve service quality and operational efficiency, ensuring staff are well-equipped to deliver exceptional guest experiences. By using these different revenue models, hotel management companies align their financial goals with those of hotel owners, ensuring mutual success and steady profits.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

SiteMinder

NOVEMBER 22, 2023

Chatbots are meant to engage customers in a ‘live’ scenario without the need to trade communication back and forth via email or phone. Booking.com launched a chatbot to connect hotels and travellers in two-way communication, which can be used from iOS and Android. Androids could actually make for a healthier guest service environment.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? based on your projected occupancy and service levels. Training : ongoing training for staff in guest service, local area knowledge, and bespoke service.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52