Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

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Communication Reservations Article Customer Service 98

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival , and ensures guests feel welcome and well taken care of during their stay. The importance of communication to the guest experience.

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Communication Article Book Guest Services 98

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes.

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Hotel Business

NOVEMBER 1, 2024

Did you know the number-one hospitality trend among general managers is creating personalized guest experiences? Explore the communication and hospitality trends driving best-in-class guest service in Relay’s first ever Hospitality Report. Emerging technology is not here to replace personalization but enhance it.

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SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

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The Restaurant Times

JUNE 9, 2020

Ways to communicate your restaurant closure with staff. Quick Communication Within Staff Members. Another important feature you should be looking for in your employee scheduling software is the ease of communication with employees. In this blog article, we include the following: .

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InnQuest

MARCH 3, 2023

Additionally, cloud PMS software can provide guests with real-time updates and notifications about their stay, such as room status or any changes to their itinerary. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff.

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Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. Mobile accessibility also ensures quicker responses to guest needs, contributing to a superior guest experience.

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Hospitality Net

OCTOBER 8, 2024

From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service. Technology plays an increasingly pivotal role in today’s hotel and resort operations. Moreover, as consumer expectations skyrocket, there’s no margin for error.

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SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

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Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

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Marketing Communication Guest Services Strategic Planning 109

Hospitality Net

OCTOBER 27, 2024

For hoteliers, embracing AI can lead to improved guest services and more efficient operations. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences.

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Communication Guest Services 96

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Stress level heightens during the arrival time of guests.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hospitality Net

AUGUST 19, 2024

Ernst & Young’s analysis underscores how AI is reshaping these sectors, from optimizing resource management to personalizing guest services. Companies like Mercan Hotels are leveraging AI for internal communication improvements and marketing, while addressing the challenges of data quality and bias.

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InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Hospitality Net

OCTOBER 28, 2024

Stockholm –October 28, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices.

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Service that Sells

JANUARY 30, 2023

Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. You have to communicate effectively with your staff – both front of the house and back of the house – and you have to make sure both those restaurant teams are communicating with each other.

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Training Communication Server Guest Services 93

STAAH

APRIL 30, 2024

Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations. Tech switching involves integrating mobile apps for functions like mobile check-in/check-out, keyless entry, in-room controls, and personalised guest services.

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NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP. We enable businesses to get back to doing what they do best without changes to their business processes.

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Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. The Negative Impacts of Silos Communication Breakdowns: Silos can lead to significant communication gaps.

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Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving.

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Hotelogix

SEPTEMBER 12, 2024

When potential guests see that a hotel has been consistently rated highly by peers, it reduces their uncertainty and increases the likelihood of choosing that hotel over others. Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

FEBRUARY 1, 2024

A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). A hotel GMS automates communication with your guests, ensuring better overall experiences, and proactive communication before the review goes live at all. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

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Revenue Hub

FEBRUARY 14, 2024

So now I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? What training do new staff receive about hospitality and guest service itself once they hit their new department?

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Training POS Systems Guest Services Article 108

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. Leanna Rennie, Manager of Guest Service at Taste Restaurant Group. Helping Restaurants Save Time on Scheduling.

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SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Write your training guide as you’d coach them in person.)

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Training POS Systems Communication Document 148

Hotelogix

JANUARY 10, 2025

Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. It's a bargain for small hotels watching their budget. 

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Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

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Communication Customer Service Housekeeping Article 109

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

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STAAH

JANUARY 23, 2024

Utilize guest data to proactively recommend personalized suggestions, extending the guest experience beyond the hotel’s premises to the surrounding area. 5) Feedback: Listen to Your Guests Active listening is a fundamental aspect of guest service.

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Communication Book Guest Services Training 104

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

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Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

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