InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

SEPTEMBER 27, 2024

They may be more critical of additional charges, demanding clear communication about what their booking includes and what extra fees are incurred. Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction.

Pricing 87

Pricing Guest Satisfaction Communication Book 87

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Training 222

Training Property Management Special Events Guest Satisfaction 222

InnQuest

APRIL 4, 2023

Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. This enhances the customer experience, boosting conversion rates.

Book 92

Book Guest Satisfaction Reservations Communication 92

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Business

NOVEMBER 12, 2024

At the same time, the more fluid, intuitive and easy-to-use a hotel’s loyalty program is, the better the opportunities are for upgrading guests and promoting guest satisfaction and repeat visits. In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

OCTOBER 11, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Personalization in hospitality has evolved beyond just recognizing a guest’s name — it’s about tailoring services, amenities, and communications to meet individual preferences.

Catering 85

Catering Guest Satisfaction Book Article 85

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Reservations 96

eZee Absolute

SEPTEMBER 26, 2024

This knowledge will enable you to refine your strategies and improve communication with guests. Further, understand guest behavior and demographics to identify common characteristics among no-shows. Train Staff: Ensure that your staff is well-trained on your no-show policies and knows how to communicate them to guests.

Guest Satisfaction 52

Guest Satisfaction Book Communication Front Desk Operations 52

SiteMinder

OCTOBER 1, 2024

Hotel automation is the use of technology to perform routine tasks and manage operations in a hotel with minimal human intervention. This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. For hotel operators, digital concierges improve operational efficiency by reducing the number of calls and requests that staff have to manage manually.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Software for Hotels 1.

POS Systems 83

POS Systems Book Pricing Catering 83

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 104

Guest Satisfaction Housekeeping Maintenance Pricing 104

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. The property recently also added SiteMinder’s Guest Engagement feature to the mix.

Communication 98

Communication Book Guest Satisfaction Marketing 98

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Enhance the Guest Experience to Drive Repeat Business Personalization: Guests want to feel special.

Pricing 130

Pricing Book Events Demo 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

STAAH

NOVEMBER 12, 2024

From exclusive offers and booking confirmations to personalized stay recommendations, email marketing is a powerful tool to boost direct bookings , build brand loyalty, and enhance guest satisfaction. Trends indicate that guests expect more than just promotional emails.

Marketing 72

Marketing Book Guest Satisfaction Events 72

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 87

Marketing Guest Satisfaction Article Property Management 87

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Important Software for Hotels 1.

POS Systems 52

POS Systems Book Pricing Catering 52

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. Post-stay: The relationship with guests shouldn't end when they leave.

Guest Services 130

Guest Services Customer Service Book Demo 130

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Book Guest Satisfaction 52

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. A Central Reservation System (CRS) is a pivotal element in a hotel’s distribution network.

Reservations 91

Reservations Book Guest Satisfaction Pricing 91

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Effective Communication. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience.

Book 130

Book Blog Reservations Information 130

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Tailored offers and messages encourage guests to book activities and enhancements before arrival and help strengthen a property’s bottom line.

Marketing 94

Marketing Travel and Tourism Book Communication 94

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Standing out is essential. Build a loyal customer base.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130