Hotelogix

NOVEMBER 28, 2024

Personalizing Communication Channels Each segment prefers different communication methods: Corporate clients: LinkedIn, email newsletters Millennials: Instagram, mobile apps Senior travelers: Traditional mail, phone support Modifying Pricing Strategies Implement dynamic pricing based on segment behavior patterns.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

NOVEMBER 7, 2024

The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from Knowland Subscribe to our weekly newsletter and stay up to date Also known as attribute-based pricing, the shift allows guests to customize their stay by selecting only the necessary services, potentially reducing costs and enhancing their overall experience.

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Pricing Guest Satisfaction Communication Book 107

Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Modern Restaurant Management

MARCH 11, 2025

While working hard to bring customers back into the restaurant is very important for success, it has become more important to figure out the third-party equation in terms of pricing, commissions and fees, and value – which is ultimately the difference between success and failure. Small businesses did what they always do—adapt.

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Revenue Hub

OCTOBER 3, 2023

ZHAW School of Management and Law, based in Winterthur, Switzerland, conducted a study of 37 hotels that implemented dynamic pricing in 2021 and 2022, evaluating the effectiveness and impact of the RoomPriceGenie revenue management system. What happens to guest satisfaction after hotels start implementing RoomPriceGenie?

Pricing 109

Pricing Guest Satisfaction Article Marketing 109

Hotel Business

JULY 16, 2024

in October 2023—virtually every traveler in every hotel price bracket is paying more for a hotel room. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. days, up from 3.36

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. The post Davidson tops J.D.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

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Guest Satisfaction Training Demo Housekeeping 200

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

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Reservations Book Guest Satisfaction Pricing 221

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This means regularly analyzing your sales and revenue data, tracking customer satisfaction, and gathering feedback from guests and employees.

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Customer Service Training Guest Satisfaction Pricing 224

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

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Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

AUGUST 23, 2023

Price is a very significant yet sensitive topic for many travelers. NB: This is an article from Travel Media Group Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them.

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Pricing Guest Satisfaction Information Article 98

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. Hotels in over 15 countries already use Visito, supporting guests from more than 140 countries worldwide. How does Visito transform guest communication for hotels?

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Guest Satisfaction Communication Book Blog 52

SiteMinder

MARCH 25, 2025

They manage reservations, ensure room availability is up to date, and support front desk operations, playing a critical role in guest satisfaction and hotel profitability. It acts as the bridge between guests and the hotels operations, helping to optimise occupancy rates and minimise errors.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Guest Satisfaction Book Blog Information 52

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing.

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Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

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Reservations Guest Satisfaction Book Property Management 130

Hotelogix

FEBRUARY 17, 2025

Metasearch Engines – Google Hotel Ads, Kayak and Trivago collect prices directly from OTAs and direct websites. Blockchain helps hotels reduce scams and makes pricing clear. Smart Reports: The program of smart reports gives helpful advice to hotels so they can choose the best prices and decide where to advertise their rooms.

Book 100

Book Pricing Marketing Accounting 100

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

AUGUST 13, 2024

Attribute-Based Selling Conventional room selling typically involves categorizing rooms into standard types, such as single, double, suite, or deluxe, each with a predefined set of features and a fixed price. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. It serves as a virtual storefront, enabling visitors to browse available accommodations, check prices, and complete bookings without third-party involvement.

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. “In The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023.

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Guest Satisfaction Maintenance Communication Training 111

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable! This, in turn, affects pricing strategies and future bookings.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Hotel Business

JULY 26, 2023

Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. In upscale hotels, particularly upscale extended-stay hotels, guests are looking for a lobby that is welcoming and inviting.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Revenue Hub

JUNE 11, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, significantly enhancing the guest experience. By noting guest preferences and special requests, they can offer tailored recommendations and solutions. Reception staff should be trained to actively seek feedback and communicate it to management.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

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Guest Satisfaction Article Information Budgeting 107

Revenue Hub

AUGUST 28, 2024

Personalized Experiences: Modern travelers expect personalized offerings that cater to their specific preferences, such as customized room settings and tailored communications. This demand for personalization is crucial for enhancing guest satisfaction and fostering loyalty.

Guest Satisfaction 103

Guest Satisfaction Article Communication Book 103

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

DECEMBER 1, 2023

NB: This is an article from APS (Above Property Services) Subscribe to our weekly newsletter and stay up to date In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as Attribute-based Pricing) emerging as a notable trend.

Pricing 109

Pricing Guest Satisfaction Presentation Article 109

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Enhancing Guest Experiences Let’s face it – in 2025, guests expect more than just a comfy bed and a decent shower.

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Price, amenities, reviews, and the overall booking experience play a significant role here. 

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Book Blog Reservations Information 222

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication.

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Information Guest Satisfaction Catering Document 109