Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

STAAH

JANUARY 21, 2025

Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Being mobile-first is essential for engaging guests effectively and ensuring a smooth booking process.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." – John Campbell, owner of RiverPalm Terrace Small businesses had no choice but to dive headfirst into digital marketing during the pandemic. The pandemic changed how businesses market, no doubt about it.

POS Systems 188

POS Systems Marketing Server Communication 188

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. It not only shows appreciation but also strengthens guest relationships and sets the stage for repeat business. This small gesture can significantly impact guest loyalty and positive word-of-mouth recommendations.

Communication 89

Communication Guest Satisfaction Article Book 89

Hotelogix

MARCH 21, 2025

Welcome to the hospitality future, where AI messaging is transforming guest experience and operational effectiveness. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

NOVEMBER 28, 2024

It can directly impact revenue, guest satisfaction, and your ability to scale. How to Pick the Right Channel Manager for Your Business There are hundreds of options in the market. Focus your efforts and marketing budgets accordingly. Operational Efficiency: Staff can focus on guest interactions instead of manual updates.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

JANUARY 10, 2025

Just as calculators replaced manual long division, or email transformed communication, tools like generative AI (gen AI) are poised to redefine how businesses operate and educate. Do they resist change and risk falling behind, or do they embrace innovation and seize the opportunity to thrive in an increasingly competitive and dynamic market?

Pricing 109

Pricing Guest Satisfaction Book Marketing 109

Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 109

Communication Guest Satisfaction Concierge Article 109

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. Many guests are willing to pay for the convenience of adjusting their travel schedules. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotel Business

NOVEMBER 19, 2024

Chambers will also continue to lead the HVMG Revenue Excellence team in maximizing market share growth and leading the team to deliver revenue strategies, systems and processes to above-property operations team members, hotel teams and hotel owners. He has been a contributor, mentor and leader throughout our organization.

Guest Satisfaction 111

Guest Satisfaction Marketing Communication 111

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 109

Marketing Communication Guest Satisfaction Article 109

STAAH

MAY 7, 2024

In this regard, having a solid marketing mix in place is crucial. Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Hospitality Net

DECEMBER 17, 2024

Turning guests into loyal advocates takes more than impeccable serviceit requires harnessing the power of modern marketing technology. By using data-driven insights and delivering personalised experiences through effective omnichannel communication, hotels can elevate guest satisfaction, drive growth, and inspire loyalty.

Marketing 94

Marketing Guest Satisfaction Communication 94

Larry Mogelonsky

MARCH 31, 2025

This has forced every market participant to step up their game. Throughout the event, we maintain close, ongoing communication with both the client and the hotel team. Guest satisfaction and the success of every event hinge on the collective effort of our entire team, regardless of individual roles.

Events 130

Events Catering Back of House Beverage Operations 130

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

JANUARY 3, 2025

Ah, the thrill of hotel marketing! It’s hosting a never-ending partyplenty of coffee, a dash of hustle, and the occasional surprise guest who keeps you on your toes. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. Enter content marketing.

Marketing 52

Marketing Book Reservations Property Management 52

Hotelogix

NOVEMBER 7, 2024

These tools can adjust your rates automatically, based on real-time data and market trends. Enhance the Guest Experience to Drive Repeat Business Personalization: Guests want to feel special. Personalized Communication: Remember guests' preferences, offer them customized promotions, and ask for feedback after their stay.

Pricing 130

Pricing Book Events Demo 130

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. In today’s competitive market, offering great service is no longer enough.

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. Hotels in over 15 countries already use Visito, supporting guests from more than 140 countries worldwide. How does Visito transform guest communication for hotels?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 98

Marketing Guest Satisfaction Communication Book 98

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Revenue Hub

AUGUST 19, 2024

Despite the promises of personalization, these mega-chain websites and email marketing often feel generic, bordering on uninteresting, and even annoying. It involves tailoring the guest experience based on individual preferences, behaviors, and past interactions. Moreover, personalized experiences drive guest loyalty.

Guest Satisfaction 104

Guest Satisfaction Communication Article Book 104

SiteMinder

MARCH 25, 2025

Additionally, they play a key role in ensuring that your hotel responds quickly to potential guests, which is a crucial factor in securing bookings in a competitive market. It acts as the bridge between guests and the hotels operations, helping to optimise occupancy rates and minimise errors.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations.

Marketing 109

Marketing Travel and Tourism Book Information 109

Revenue Hub

APRIL 17, 2024

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. At the same time, marketing existed at the brand level and largely in the form of printed ads, collateral, and consortiums.

Marketing 108

Marketing Information Budgeting Reservations 108

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 98

Marketing Guest Satisfaction Article Property Management 98

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 98

Marketing Information Pricing Guest Satisfaction 98

STAAH

NOVEMBER 12, 2024

Email marketing is a strong tool for hotels. It helps them connect with guests and improve their experience and increase bookings. What is Hotel Email Marketing? Email marketing for hotels is an essential digital marketing channel that helps hotels connect with past, current, and potential guests.

Marketing 98

Marketing Book Guest Satisfaction Events 98

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. With occupancy rates projected to increase by 2.5%

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52