STAAH

NOVEMBER 12, 2024

Email marketing is a strong tool for hotels. It helps them connect with guests and improve their experience and increase bookings. What is Hotel Email Marketing? Email marketing for hotels is an essential digital marketing channel that helps hotels connect with past, current, and potential guests.

Marketing 72

Marketing Book Guest Satisfaction Events 72

STAAH

MAY 7, 2024

In this regard, having a solid marketing mix in place is crucial. Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings.

Marketing 87

Marketing Guest Satisfaction Banquet Operations Book 87

Revenue Hub

AUGUST 19, 2024

Despite the promises of personalization, these mega-chain websites and email marketing often feel generic, bordering on uninteresting, and even annoying. It involves tailoring the guest experience based on individual preferences, behaviors, and past interactions. Moreover, personalized experiences drive guest loyalty.

Guest Satisfaction 99

Guest Satisfaction Communication Article Book 99

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 81

Marketing Guest Satisfaction Communication Book 81

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. In today’s competitive market, offering great service is no longer enough.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Hotelogix

OCTOBER 30, 2024

Loyal guests not only provide repeat business but also serve as brand ambassadors, sharing their positive experiences with others. This word-of-mouth marketing can be invaluable, especially in an industry where trust and reputation are paramount. Guests expect prompt responses and personalized attention throughout their stay.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Revenue Hub

SEPTEMBER 27, 2024

When services are unbundled, guests expect transparency and value for money. They may be more critical of additional charges, demanding clear communication about what their booking includes and what extra fees are incurred. Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction.

Pricing 87

Pricing Guest Satisfaction Communication Book 87

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations.

Marketing 94

Marketing Travel and Tourism Book Communication 94

Hotelogix

AUGUST 13, 2024

In today's fiercely competitive hospitality industry, staying ahead requires attracting more guests and selling more rooms. In this context, one of the most transformative trends reshaping how hotels market and sell their rooms is Attribute-Based Selling (ABS).

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Revenue Hub

APRIL 17, 2024

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. At the same time, marketing existed at the brand level and largely in the form of printed ads, collateral, and consortiums.

Marketing 90

Marketing Information Budgeting Reservations 90

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing.

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

Revenue Hub

AUGUST 28, 2024

The way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

Guest Satisfaction 78

Guest Satisfaction Article Communication Book 78

Hotelogix

SEPTEMBER 12, 2024

They typically feature user-generated reviews, ratings, and photos, providing a comprehensive overview of future guests' expectations.  Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 84

Marketing Information Pricing Guest Satisfaction 84

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 87

Marketing Guest Satisfaction Article Property Management 87

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 93

Guest Satisfaction Communication Article Information 93

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction.   What is the need for an online reservation system for small hotels?

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. Offering exclusive perks, such as discounts or loyalty rewards, incentivizes direct bookings to attract potential guests.

Book 92

Book Guest Satisfaction Reservations Communication 92

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Hotelogix

SEPTEMBER 19, 2024

The choice between using a travel agency or booking online ultimately depends on your target market and their preferences: For travelers seeking convenience and flexibility, especially millennials who prefer self-service options, online booking is likely the preferred method. Travel Agency vs Online Booking: Which is Better?

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. This is the difference between being well run and well loved.

Marketing 91

Marketing Book Travel and Tourism Communication 91

Hotel Business

JULY 26, 2023

Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. Power: Hotel hiring spree pays dividends in customer satisfaction appeared first on hotelbusiness.com. With average U.S.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Revenue Hub

SEPTEMBER 12, 2024

Cost savings: Acquiring new guests is much more expensive than retaining existing ones. Hotels can save significant sums on marketing and advertising by focusing on retaining existing customers. Recommendations: Loyal guests often recommend the hotel to their friends and family, which contributes to an increase in bookings.

Workshop 79

Workshop Customer Service Article Guest Satisfaction 79

Revenue Hub

SEPTEMBER 11, 2024

In hospitality, guest data is your guide, and segmentation is the practice that turns raw information into precise, profitable actions. Segmentation transforms guest data into tailored experiences, aligning your services with the unique needs of different travelers.

Budgeting 93

Budgeting Guest Satisfaction Article Communication 93

Revenue Hub

OCTOBER 2, 2023

Subscribe to our weekly newsletter and stay up to date That means don’t forget about your guests as soon as they step out of your hotel. The post-stay phase brings a great opportunity for hoteliers to improve guest satisfaction, build relationships, and encourage repeat business. Why is the post-stay phase important for hotels?

Guest Satisfaction 96

Guest Satisfaction Communication Presentation Article 96

eZee Absolute

NOVEMBER 6, 2024

The Challenges Unfold Mr. Stanzin uncovered a multitude of operational challenges that were hindering the hotel’s efficiency and guest satisfaction. Bookings were frequently misplaced, leading to lost revenue and dissatisfied guests. This resulted in frustrated guests and a negative impact on the hotel’s reputation.

Guest Satisfaction 52

Guest Satisfaction Book Information Communication 52

Revenue Hub

AUGUST 29, 2024

Guest-facing applications not only enhance the guest experience but also provide valuable data that can be used to tailor services and offerings. For example, understanding guest preferences through app usage can help hotels personalize their marketing efforts and deliver targeted promotions that resonate with their audience.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Article Reservations 96

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication.

Guest Satisfaction 101

Guest Satisfaction Information Catering Document 101

InnQuest

OCTOBER 25, 2023

By examining conversations and interactions with guests, hotels can access vital information regarding guest preferences, pain points, and areas requiring enhancement. This data can be harnessed to refine marketing strategies, optimize service offerings, and boost overall operational efficiency. Where Can Hotels Deploy Chatbots?

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Metasphere

JULY 27, 2023

This blog explores the latest developments in CRM, specifically focusing on AI-powered email marketing, data segmentation, WhatsApp messaging, and personalization. Discover how these enhancements benefit both hotels and their valued guests or loyalty members, ultimately leading to enhanced experiences and long-lasting relationships.

Guest Satisfaction 52

Guest Satisfaction Communication Blog Marketing 52

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 87

Guest Satisfaction Article Information Budgeting 87

Modern Restaurant Management

JULY 8, 2024

Hooters has done a great job of creating a community in stores over the past 40 years, and we knew that the foundation of our loyalty program needed to be based on research about our audience, the market and what motivates them to dine at our restaurants. The last, and most important, piece of the puzzle is customer service.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186