Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hospitality Net

JANUARY 8, 2024

Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

Communication 97

Communication Guest Satisfaction Information 97

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 109

Communication Guest Satisfaction Concierge Article 109

Hotelogix

OCTOBER 30, 2024

Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revfine

NOVEMBER 17, 2024

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.

Communication 76

Communication Guest Satisfaction 76

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotel Business

JULY 16, 2024

hotel room of $158.45 in October 2023—virtually every traveler in every hotel price bracket is paying more for a hotel room. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 108

Guest Satisfaction Communication Article Information 108

Revenue Hub

AUGUST 16, 2024

But how do you drive more positive guest reviews? NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? The foundation of a positive guest experience is setting clear expectations. Transparent communication builds trust and prevents misunderstandings.

Guest Satisfaction 109

Guest Satisfaction Communication Article Training 109

Revenue Hub

AUGUST 19, 2024

Let’s explore whether Marriott Bonvoy, IHG Rewards, and Accor Live Limitless, where I am a loyal member and a fan, genuinely provide personalized offerings and communication, sharing my personal experiences and insights. It involves tailoring the guest experience based on individual preferences, behaviors, and past interactions.

Guest Satisfaction 104

Guest Satisfaction Communication Article Book 104

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. This can lead to different challenges for hotels, leading to financial losses and wasted resources. Understanding the intricacies of no-shows is important for effective hotel management.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 106

Customer Service Guest Satisfaction Housekeeping Communication 106

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

Book 222

Book Blog Reservations Information 222

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. How to Delight and Surprise Hotel Guests?  At the core of all this?

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 25, 2024

Working at a hotel is a lot of work even when there are only a small number of rooms. Ensuring the happiness of the guests and the cleanliness of the rooms is just the start of everything that needs to happen. If things aren’t getting done, or if mistakes are being made, the guests are going to be the ones who get upset.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Revenue Hub

OCTOBER 10, 2024

Strong partnerships between hotels and agencies are crucial for achieving mutual, sustained success. Here are several strategies to help evolve partnerships between hotels and agencies for mutual, sustained success: 1. How can agencies better customize their offerings to fit the unique challenges of individual hotels?

Marketing 109

Marketing Communication Guest Satisfaction Article 109

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 108

Marketing Communication Guest Services Strategic Planning 108

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from Knowland Subscribe to our weekly newsletter and stay up to date Also known as attribute-based pricing, the shift allows guests to customize their stay by selecting only the necessary services, potentially reducing costs and enhancing their overall experience.

Pricing 106

Pricing Guest Satisfaction Communication Book 106

Hotelogix

NOVEMBER 28, 2024

From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. It can directly impact revenue, guest satisfaction, and your ability to scale. A good hotel channel manager can make a huge difference for small properties too.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

JUNE 11, 2024

This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue. Efficient handling of these situations ensures that the hotel maximizes its occupancy rates without compromising guest satisfaction.

Guest Satisfaction 108

Guest Satisfaction Training Article Information 108

Hotelogix

AUGUST 13, 2024

In today's fiercely competitive hospitality industry, staying ahead requires attracting more guests and selling more rooms. In this context, one of the most transformative trends reshaping how hotels market and sell their rooms is Attribute-Based Selling (ABS). What is Attribute-Based Selling in Hotels?

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. Currently, just 13% of branded hotels evaluated are meeting these criteria.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

MEWS

MARCH 14, 2023

Enhance communication among hotel staff 8. How can Mews improve the housekeeping department in a hotel? 8 Tips for hoteliers As a guest in a hotel how often do you consider the workload that the housekeeping department has to go through to ensure they meet your needs? Go for a real-time reporting tool   6.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130