Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. It not only shows appreciation but also strengthens guest relationships and sets the stage for repeat business. This small gesture can significantly impact guest loyalty and positive word-of-mouth recommendations.

Communication 89

Communication Guest Satisfaction Article Book 89

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 108

Guest Satisfaction Reservations Communication Article 108

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Arrival Essential details such as Wi-Fi codes, check-in instructions, and breakfast schedules.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

NOVEMBER 28, 2024

From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. It can directly impact revenue, guest satisfaction, and your ability to scale. A good hotel channel manager can make a huge difference for small properties too.

Book 130

Book Property Management Reservations Pricing 130

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Lack of communication amplifies these issues.

Document 100

Document Communication Book Reservations 100

Hotelogix

JANUARY 19, 2025

Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software? Hotel management software, or PMS, is a centralized system that automates operations and provides actionable insights.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

JULY 3, 2023

Hotel cancellations are an inherent challenge in the hospitality industry, impacting both revenue and operational efficiency. NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts.

Guest Satisfaction 98

Guest Satisfaction Communication Book Customer Service 98

STAAH

JANUARY 21, 2025

As the hospitality industry continues to evolve, staying ahead of emerging trends is essential for hotels aiming to attract and retain guests. The year 2025 promises to be transformative, with innovations and shifts in guest expectations driving change. Hyper-Personalization Personalization will set hotels apart.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. We hope you enjoyed the time at our spa.

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

MARCH 5, 2024

Hotels are also having to reshape the way they interact with their guests. Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. Technological progress is happening faster than ever.

Guest Satisfaction 109

Guest Satisfaction Communication Training Information 109

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

Communication 109

Communication Guest Satisfaction Article Customer Service 109

Hotelogix

NOVEMBER 7, 2024

In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. A loyalty program can encourage guests to keep coming back, which boosts your occupancy rate.

Pricing 130

Pricing Book Events Demo 130

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 109

Communication Guest Satisfaction Article Book 109

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. How to Delight and Surprise Hotel Guests?  At the core of all this?

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Variable Costs Variable costs are directly tied to how busy your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 109

Communication Guest Satisfaction Concierge Article 109

Revenue Hub

FEBRUARY 18, 2025

In the world of guest satisfaction, words carry immense power. Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued.

Guest Satisfaction 75

Guest Satisfaction Communication Article Book 75

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MARCH 17, 2025

What is a hotel director? A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. The hotel director sets expectations for service, supports team performance, and ensures the property is meeting its revenue and occupancy targets.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Hospitality Net

JANUARY 8, 2024

Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

Communication 97

Communication Guest Satisfaction Information 97

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotel Business

JULY 16, 2024

hotel room of $158.45 in October 2023—virtually every traveler in every hotel price bracket is paying more for a hotel room. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Revenue Hub

JANUARY 10, 2025

Just as calculators replaced manual long division, or email transformed communication, tools like generative AI (gen AI) are poised to redefine how businesses operate and educate. While some claims about AIs transformative potential may be exaggerated, its application to hotel revenue management is far from overhyped.

Pricing 109

Pricing Guest Satisfaction Book Marketing 109

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Training 222

Training Property Management Special Events Guest Satisfaction 222

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process. Increased Revenue: Charging a fee for early check-in and late check-out can create a new revenue stream.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotel Business

NOVEMBER 19, 2024

Hospitality Ventures Management Group (HVMG), an Atlanta-based third-party hotel operator and investor, has expanded its executive team with the promotion of Cory Chambers to EVP, chief commercial and analytics officer. at hotels ranging in size from 300 to 1,300 rooms. The company also promoted Maggie Rosa to VP, operations.

Guest Satisfaction 111

Guest Satisfaction Marketing Communication 111

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Communication 109

Communication Guest Satisfaction Article Information 109

Revenue Hub

AUGUST 16, 2024

But how do you drive more positive guest reviews? NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date How Do You Get Positive Hotel Reviews? The foundation of a positive guest experience is setting clear expectations. Transparent communication builds trust and prevents misunderstandings.

Guest Satisfaction 109

Guest Satisfaction Communication Article Training 109