Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

Communication 98

Communication Guest Satisfaction Article Customer Service 98

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 104

Communication Guest Satisfaction Concierge Article 104

Hotel Business

JULY 16, 2024

Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. Power: Luxury, upper-upscale segments lead in guest satisfaction appeared first on hotelbusiness.com. days, up from 3.36

Guest Satisfaction 65

Guest Satisfaction Maintenance Pricing Communication 65

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. The post Davidson tops J.D.

Guest Satisfaction 65

Guest Satisfaction Maintenance Pricing Communication 65

Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

Communication 81

Communication Guest Satisfaction Information 81

Revfine

NOVEMBER 17, 2024

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.

Communication 72

Communication Guest Satisfaction 72

Hotelogix

OCTOBER 30, 2024

Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction. These programs should be personalized based on guest preferences to maximize their effectiveness.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Hotelogix

SEPTEMBER 12, 2024

Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management. These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

AUGUST 16, 2024

Transparent communication builds trust and prevents misunderstandings. Master Pre-Arrival Communication First impressions matter. Excellent pre-arrival communications can set the stage for a delightful stay. Consider offering pre-arrival check-in options or sending relevant local recommendations based on the guest’s interests.

Guest Satisfaction 106

Guest Satisfaction Communication Article Training 106

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

AUGUST 19, 2024

Let’s explore whether Marriott Bonvoy, IHG Rewards, and Accor Live Limitless, where I am a loyal member and a fan, genuinely provide personalized offerings and communication, sharing my personal experiences and insights. It involves tailoring the guest experience based on individual preferences, behaviors, and past interactions.

Guest Satisfaction 101

Guest Satisfaction Communication Article Book 101

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

APRIL 4, 2023

Cloud-based PMS also enables smoother communication and collaboration between departments, reducing potential errors and improving the hotel’s overall operational efficiency. By making the switch , hotels can save significant costs while improving efficiency, leading to better guest satisfaction and higher profits.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable! Ensure guests are aware of the consequences of no-shows during the booking process.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

MEWS

MARCH 14, 2023

Check your guest feedback 5. Enhance communication among hotel staff 8. Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out. Automate and streamline cleaning shifts 3.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130

Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. “In The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023.

Guest Satisfaction 112

Guest Satisfaction Maintenance Communication Training 112

InnQuest

MARCH 2, 2023

Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience. By staying on top of these metrics, you can identify areas where improvements can be made and take action accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 97

Guest Satisfaction Communication Article Information 97

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 92

Customer Service Guest Satisfaction Housekeeping Communication 92

Hotel Management Network

SEPTEMBER 19, 2024

Talsey AI has collaborated with Visual Matrix to integrate smart chat technology into hotel operations, aiming to improve guest satisfaction. The post Talsey AI and Visual Matrix partner to enhance guest communication at hotels appeared first on Hotel Management Network.

Communication 52

Communication Guest Satisfaction 52

Modern Restaurant Management

SEPTEMBER 1, 2020

Contactless ordering and payment platforms will make it easier for your guests to communicate with you. Whereas before they may have flagged a staff member down to ask for a new order, make a change, or ask a question, now they may prefer to use the same device they’re ordering on to communicate with you.

Front of House 230

Front of House Server Demo Information 230

STAAH

NOVEMBER 19, 2024

Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. Hospitality professionals need to master both verbal and non-verbal communication to interact with guests, colleagues, and vendors. Final Thoughts Hospitality is more than a job, it’s a calling.

Guest Satisfaction 87

Guest Satisfaction Communication Workshop Concierge 87

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. In reality, dynamic pricing will not significantly factor into guests’ satisfaction with their stay or prevent them from leaving a positive review after the fact.

Guest Satisfaction 108

Guest Satisfaction Pricing Housekeeping Communication 108

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction.   What is the need for an online reservation system for small hotels?

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Modern Restaurant Management

JULY 8, 2024

On the data side, we analyze preferences and trends to tailor our rewards and communications to meet the individual’s needs and wants. A user-friendly interface for both online and app-based loyalty programs is crucial as guests appreciate easy navigation and simple steps for earning and redeeming.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

Communication 90

Communication Article Guest Satisfaction Book 90

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 99

Marketing Communication Guest Satisfaction Article 99

Hotelogix

OCTOBER 25, 2024

The primary goal of housekeeping is to ensure that guests have a comfortable and enjoyable stay by providing a clean environment. Benefits of Hotel Housekeeping Software 1: Easy to Delegate, Communicate, Organize, and Supervise When is the room going to be ready for the next guest?   Book a Demo with Hotelogix

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotel Business

JULY 26, 2023

Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. With average U.S. hotel occupancy on track to reach 63.8% According to the J.D.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130