Hotelogix

OCTOBER 30, 2024

Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction. These programs should be personalized based on guest preferences to maximize their effectiveness.

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Communication Guest Retention Demo Guest Satisfaction 147

Revenue Hub

JANUARY 10, 2025

As guests seek personalized and immersive stays, hoteliers need to adapt. NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels.

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Guest Satisfaction Communication Book Article 109

STAAH

NOVEMBER 19, 2024

Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. Hospitality professionals need to master both verbal and non-verbal communication to interact with guests, colleagues, and vendors. Final Thoughts Hospitality is more than a job, it’s a calling.

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Guest Satisfaction Communication Workshop Concierge 109

Revenue Hub

SEPTEMBER 22, 2023

Operational Challenges : Overbooking creates complexities in managing room inventory, allocating rooms fairly, and handling guest complaints or relocations. It requires efficient communication and coordination among various hotel departments. Should Hotels Engage in Overbooking?

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Guest Satisfaction Reservations Communication Article 108

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

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Communication Scheduling Guest Satisfaction Article 108

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. It is important to keep the human and emotional aspects in guest communication to foster a positive relationship and authentic guest feedback.

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Guest Satisfaction Communication Training Information 109

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. It not only shows appreciation but also strengthens guest relationships and sets the stage for repeat business. This small gesture can significantly impact guest loyalty and positive word-of-mouth recommendations.

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Communication Guest Satisfaction Article Book 89

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

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Guest Satisfaction Communication Book Customer Service 98

Hotelogix

MARCH 11, 2025

Lower guest satisfaction due to inconsistent service:    In the hotel biz, consistency is king. Guests expect the same top-notch service whether they're checking in on Monday or checking out on Sunday. Hotelogix keeps everything in check, so your team can focus on what really matters - guest satisfaction.

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Guest Satisfaction Communication Training Guest Retention 133

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

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Communication Article Guest Satisfaction Book 108

STAAH

JANUARY 21, 2025

Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Being mobile-first is essential for engaging guests effectively and ensuring a smooth booking process.

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Travel and Tourism Guest Satisfaction Concierge Blog 109

Hotelogix

MARCH 21, 2025

Welcome to the hospitality future, where AI messaging is transforming guest experience and operational effectiveness. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.

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Guest Services Guest Satisfaction Book Training 100

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

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Communication Guest Satisfaction Article Book 109

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

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Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

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Communication Guest Satisfaction Concierge Article 109

7 Shifts

NOVEMBER 24, 2024

Can you give an example of a time you went above and beyond to ensure a guest's satisfaction? What would you do in situations where multiple guests arrive at the same time? What would you do if a guest claimed they had a reservation, but it wasn’t in the system? How would you relay a guest complaint to the manager?

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Server Reservations Guest Satisfaction Communication 78

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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Communication Training Guest Satisfaction Budgeting 100

Hotelogix

JANUARY 19, 2025

For instance, it enhances communication between departments. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

FEBRUARY 18, 2025

In the world of guest satisfaction, words carry immense power. Every guest review, no matter if its glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued.

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Guest Satisfaction Communication Article Book 75

Hotelogix

NOVEMBER 28, 2024

Personalizing Communication Channels Each segment prefers different communication methods: Corporate clients: LinkedIn, email newsletters Millennials: Instagram, mobile apps Senior travelers: Traditional mail, phone support Modifying Pricing Strategies Implement dynamic pricing based on segment behavior patterns.

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Marketing Guest Satisfaction Book Budgeting 100

Hotel Business

JULY 16, 2024

Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. Power: Luxury, upper-upscale segments lead in guest satisfaction appeared first on hotelbusiness.com. days, up from 3.36

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Guest Satisfaction Maintenance Pricing Communication 64

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. The post Davidson tops J.D.

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Guest Satisfaction Maintenance Pricing Communication 64

Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

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Communication Guest Satisfaction Information 97

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes.

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Document Communication Book Reservations 100

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process. Increased Revenue: Charging a fee for early check-in and late check-out can create a new revenue stream.

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Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotelogix

NOVEMBER 28, 2024

It can directly impact revenue, guest satisfaction, and your ability to scale. After adopting a channel manager, they: Cut errors by 85% Increased bookings during peak season by 25% Saw guest ratings improve due to better communication Channel Management Best Practices Using the right channel manager is only half the job.

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Book Property Management Reservations Pricing 130

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

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Guest Satisfaction Training Demo Housekeeping 200

SiteMinder

MARCH 24, 2025

With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. Hotels in over 15 countries already use Visito, supporting guests from more than 140 countries worldwide. How does Visito transform guest communication for hotels?

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Guest Satisfaction Communication Book Blog 52

Revenue Hub

JANUARY 10, 2025

Just as calculators replaced manual long division, or email transformed communication, tools like generative AI (gen AI) are poised to redefine how businesses operate and educate. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

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Pricing Guest Satisfaction Book Marketing 109

Modern Restaurant Management

MARCH 11, 2025

Meanwhile, email allowed for more targeted, meaningful communication, and SMS/text gave businesses a direct line to their most engaged customers. By using standardized identifiers and digital tracking/communication systems, restaurants can seamlessly communicate with distributors, reducing inefficiencies and responding quickly to disruptions.

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POS Systems Marketing Server Communication 188

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Hotel Business

NOVEMBER 19, 2024

A 25-plus year hospitality veteran, Chambers previously worked with White Lodging, culminating in a VP, revenue generation role, where he oversaw sales, revenue management, e-commerce and communications for the company’s full-service portfolio.

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Guest Satisfaction Marketing Communication 111

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

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Guest Satisfaction Training Housekeeping Scheduling 100

Hotelogix

SEPTEMBER 12, 2024

Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management. These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement. 

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Competitive Analysis Guest Satisfaction Customer Service Book 211

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Guest Satisfaction Book Blog Information 52