Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. It is important to keep the human and emotional aspects in guest communication to foster a positive relationship and authentic guest feedback.

Guest Satisfaction 95

Guest Satisfaction Communication Training Information 95

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 95

Guest Satisfaction Communication Book Customer Service 95

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. The weeks leading up to a guest’s stay are incredibly influential. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍

Communication 95

Communication Guest Satisfaction Article Customer Service 95

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

Communication 96

Communication Guest Satisfaction Article Book 96

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. So, what is guest messaging? By using automated guest messaging. It’s already here.

Communication 102

Communication Guest Satisfaction Concierge Article 102

Hotel Management Network

SEPTEMBER 19, 2024

Talsey AI has collaborated with Visual Matrix to integrate smart chat technology into hotel operations, aiming to improve guest satisfaction. The post Talsey AI and Visual Matrix partner to enhance guest communication at hotels appeared first on Hotel Management Network.

Communication 52

Communication Guest Satisfaction 52

Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

Communication 97

Communication Guest Satisfaction Information 97

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable! Ensure guests are aware of the consequences of no-shows during the booking process.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

AUGUST 19, 2024

Let’s explore whether Marriott Bonvoy, IHG Rewards, and Accor Live Limitless, where I am a loyal member and a fan, genuinely provide personalized offerings and communication, sharing my personal experiences and insights. It involves tailoring the guest experience based on individual preferences, behaviors, and past interactions.

Guest Satisfaction 100

Guest Satisfaction Communication Article Book 100

Revenue Hub

AUGUST 16, 2024

Transparent communication builds trust and prevents misunderstandings. Master Pre-Arrival Communication First impressions matter. Excellent pre-arrival communications can set the stage for a delightful stay. Consider offering pre-arrival check-in options or sending relevant local recommendations based on the guest’s interests.

Guest Satisfaction 104

Guest Satisfaction Communication Article Training 104

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Hospitality Net

OCTOBER 15, 2024

Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction. Strong partnerships between hotels and agencies are crucial for achieving mutual, sustained success.

Guest Satisfaction 98

Guest Satisfaction Communication 98

STAAH

NOVEMBER 19, 2024

Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. Hospitality professionals need to master both verbal and non-verbal communication to interact with guests, colleagues, and vendors. Final Thoughts Hospitality is more than a job, it’s a calling.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Hotelogix

OCTOBER 30, 2024

Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction. These programs should be personalized based on guest preferences to maximize their effectiveness.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

Communication 52

Communication Training Hospitality Management Guest Satisfaction 52

Hotelogix

OCTOBER 25, 2024

The primary goal of housekeeping is to ensure that guests have a comfortable and enjoyable stay by providing a clean environment. Benefits of Hotel Housekeeping Software 1: Easy to Delegate, Communicate, Organize, and Supervise When is the room going to be ready for the next guest?   Book a Demo with Hotelogix

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 95

Guest Satisfaction Communication Article Information 95

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

Marketing 97

Marketing Communication Guest Satisfaction Article 97

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 89

Customer Service Guest Satisfaction Housekeeping Communication 89

Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. “In The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

MEWS

MARCH 14, 2023

Check your guest feedback 5. Enhance communication among hotel staff 8. Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out. Automate and streamline cleaning shifts 3.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130

Revenue Hub

SEPTEMBER 27, 2024

When services are unbundled, guests expect transparency and value for money. They may be more critical of additional charges, demanding clear communication about what their booking includes and what extra fees are incurred. Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction.

Pricing 89

Pricing Guest Satisfaction Communication Book 89

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction.   What is the need for an online reservation system for small hotels?

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. In reality, dynamic pricing will not significantly factor into guests’ satisfaction with their stay or prevent them from leaving a positive review after the fact.

Guest Satisfaction 107

Guest Satisfaction Pricing Housekeeping Communication 107

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. 5) Voice Search and Voice Booking : Guests can search and book hotels using voice commands for streamlined convenience.

Book 93

Book Guest Satisfaction Reservations Communication 93

Revenue Hub

AUGUST 28, 2024

Personalized Experiences: Modern travelers expect personalized offerings that cater to their specific preferences, such as customized room settings and tailored communications. This demand for personalization is crucial for enhancing guest satisfaction and fostering loyalty.

Guest Satisfaction 79

Guest Satisfaction Article Communication Book 79

Hotel Owner

OCTOBER 24, 2024

The role of a general manager is ever evolving, with the need to balance extensive and diverse responsibilities, from financial management to guest satisfaction, developing talent and – of course – keeping abreast of industry changes.

Guest Satisfaction 72

Guest Satisfaction Accounting Communication 72

Hotelogix

SEPTEMBER 12, 2024

Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management. These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement. 

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotel Business

JULY 22, 2024

Consequently, it’s imperative for hoteliers to meticulously address every facet of the guest journey, especially emergency preparedness. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107