eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

STAAH

FEBRUARY 13, 2023

ChatGPT reportedly has incredibly human-like communication skills and is even able to write stories, and social media posts, write code, etc. AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. What does AI mean for hoteliers?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors.  Adopting Customer Relationship Management (CRM) software also enables personalized marketing and improved guest retention.

Book 130

Book Front Desk Operations Reservations Property Management 130

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52