Modern Restaurant Management

SEPTEMBER 1, 2020

Make Staff Training a Priority. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. The most successful operators make an early and ongoing commitment and investment in staff training.

Front of House 230

Front of House Server Information Demo 230

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders.

Server 190

Server Communication Training Front of House 190

Hospitality Magazine

AUGUST 12, 2024

Burnt Ends is unapologetically Burnt Ends, and Pynt tends to steer clear of the odd unhappy customer and let his front of house team take care them like the professionals they are. “My There’s the flip side of never being an elite athlete unless you train really f**king hard,” says Pynt. The jury is out.

Training 246

Training Front of House Communication Magazine 246

Hospitality Magazine

NOVEMBER 25, 2024

It ultimately fosters engagement between customers and front of house, who have an opportunity to speak to guests about what they’re about to eat or drink. It’s well worth investing in training sessions with a tea professional and taking the time to develop a matcha recipe so the ratios are on point.

Front of House 173

Front of House Pricing Communication Training 173

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

Back of House 215

Back of House Sanitation Communication Front of House 215

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Improve Team Communication. Finally, the most important way to streamline new operational procedures is via clear communication.

Sanitation 203

Sanitation Communication Download Document 203

Modern Restaurant Management

MAY 24, 2022

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Restaurants can be busy, scattered places. Many employees don’t feel comfortable coming to their supervisor with challenges in the workplace.

Front of House 209

Front of House Scheduling Back of House Communication 209

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5

Scheduling 223

Scheduling Front of House Back of House Communication 223

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? They must also discuss how they showed sensitivity to guests’ needs and communicated accommodations clearly. That’s why communication skills, adaptability, and a genuine desire to make guests feel welcome are crucial.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Point of Sale. Hardware.

Back of House 203

Back of House Reservations Front of House Communication 203

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 197

Reservations Kitchen Operations Front of House Back of House 197

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. With their original methods of scheduling, communication among staff and management was disconnected.

Scheduling 147

Scheduling Communication Accounting Training 147

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. Role of AI in Front of House. AI can assist in hiring, training, and staffing to optimize the number of staff members needed during each shift.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JUNE 26, 2020

You also want to avoid the expense that comes with training new employees. Also, having a well-organized system to record tips will make a difference in customer service and a satisfactory front-of-house experience for the consumer. Food cost is also critical when reopening. It will take time and patience is key.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

JANUARY 8, 2021

A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. Increase Communication for Everyone. Think of all the hands that have to touch a paper chit to complete an order.

Back of House 158

Back of House Server Front of House Communication 158

Modern Restaurant Management

SEPTEMBER 7, 2021

Kelly McCutcheon, vice president of training at Hopdoddy Burger Bar based out of Austin, Texas, described the group’s new experiment with easy restaurant hiring. Some restaurants are increasing wages to at least $15 per hour or experimenting with sharing tips between front of house and back of house to create more of a team environment.

Back of House 208

Back of House Front of House Training Scheduling 208

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Server Front of House Download 148

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Document 148

Document Communication POS Systems Training 148

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people. .

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 29, 2019

Friction points that are in back of house trickle to front of house, and so we can find these internal friction points by observing our teams and identifying activities that distract them from delivering value and ask; where were they confused, frustrated, uncomfortable, or delayed. Innovation Through Communication.

Communication 146

Communication Front of House Back of House Training 146

Modern Restaurant Management

AUGUST 26, 2024

Hiring delivery drivers as employees gives the restaurant more ability to train them. Develop a Delivery Team Train your delivery team well, whether they are new hires or existing staff. This choice hinges on the level of control the restaurant wants over its delivery staff and operations.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. Well-trained staff are more knowledgeable about the menu and better at handling customer requests. Well-trained staff are more knowledgeable about the menu and better at handling customer requests.

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. Trust among your team and stronger communication makes your restaurant work better, too. “.I've

Communication 152

Communication Events Front of House Back of House 152

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. User-Friendly Interface An intuitive and user-friendly interface is essential to ensure that hotel staff across various departments can quickly learn and navigate the system without extensive training.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Modern Restaurant Management

JUNE 2, 2021

By ensuring that orders are being submitted accurately, communicated to the kitchen staff, tallied up on the cheque, and that all that information is integrated into the inventory system, accounting, etc., In order to create that positive guest experience, restaurants need to have everything working behind the scenes.

Server 198

Server Concierge Front of House Back of House 198

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. Managing team communication at one restaurant is a challenge unto itself, let alone a team of 300 plus across 9 locations.

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.

Scheduling 136

Scheduling Training Front of House Budgeting 136

MBB Hospitality

DECEMBER 22, 2024

Operational Complexity Managing online orders alongside in-house dining requires efficient workflows and staff training. These systems help track incoming orders, prioritize tasks, and reduce errors, enabling smoother collaboration between front-of-house and kitchen staff.

POS Systems 52

POS Systems Front of House Marketing Scheduling 52

Hotel Owner

NOVEMBER 25, 2022

Invest in training . Providing excellent service, whether as a chef, wait staff or front of house, requires a high level of skill and knowledge. However, this is sometimes taken for granted in the hospitality industry and employees are frequently launched into roles without the necessary training. Keeping an open mind .

Training 105

Training Front of House Pricing Communication 105

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. Communicate Company Goals and Values. Provide Ongoing Career Development or Training. Another key strategy is talent management.

Scheduling 148

Scheduling Server Communication Sanitation 148

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

JANUARY 14, 2020

Between writing and posting a job description, interviewing candidates, onboarding, and training, replacing just one employee costs restaurants about $3,500. Unveil them in an all-team meeting and in your restaurant’s communication tool. Incorporate your newfound values in your hiring, training, and performance reviews.

Server 146

Server Front of House Communication Training 146

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

Pricing 216

Pricing Catering Training Marketing 216