Modern Restaurant Management

SEPTEMBER 1, 2020

" While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. Make Staff Training a Priority.

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Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment.

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Front of House Back of House Sanitation Information 208

Revenue Hub

NOVEMBER 18, 2022

Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors – usually that means service delivery excellence. The Gaps Model is a framework that attempts to identify where there may be weaknesses or divergences in the service delivery process.

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Front of House Communication Guest Satisfaction Article 96

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. As such, an industry migration is underway. Want to be Tech-Savvy? Start with Your Staff.

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Server POS Systems Back of House Front of House 243

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

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Customer Service Front of House Server Pricing 193

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. The FOH staff greets and receives customers and relays their requests.

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Front of House Server POS Systems Reservations 52

Modern Restaurant Management

NOVEMBER 1, 2021

"The Great Resignation" that ramped up over the summer saw more than 706,000 food service workers leave their jobs in restaurants, dining facilities, bars, and hotels during May alone. Vanderbilt University charges roughly $80,000 in tuition annually and still had to shut down its largest dining hall for dinner service.

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Server POS Systems Front of House Communication 208

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

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Back of House Sanitation Communication Front of House 215

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Addressing Staff Concerns.

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Scheduling Front of House Back of House Communication 223

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

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Training Front of House Communication Presentation 179

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

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Back of House Front of House Server Budgeting 223

Modern Restaurant Management

MARCH 1, 2022

.” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Another option is to employ an on-demand learning approach that provides instant access to training – empowering employees to take ownership of their own development.

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Back of House Training Front of House Scheduling 230

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Restaurant Logistics.

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Communication Front of House Server Information 208

Modern Restaurant Management

NOVEMBER 3, 2020

Anyone can come into a restaurant, enjoy a great meal and service that’s personalized to them, and enjoy a convivial experience alone, with friends and/or surrounded by strangers also seeking human contact. There are affordable, expert services that can certify that your digital menu is accessible, such as accessiBE.

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Front of House Back of House Download Sanitation 218

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Not only is it more hygienic, but it also significantly increases service quality and speed.

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Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

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Front of House Back of House Communication Scheduling 190

Modern Restaurant Management

MARCH 1, 2023

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. How about the communication between your executive chef, sous chef, line cooks, and prep cooks?

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Back of House Front of House Accounting Budgeting 171

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. So hospitality and customer service is always first and foremost. Building culture begins from the top and starts with communicating the vision of a company. There is no slow moving in these industries.

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Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. SevenRooms Partners with TheFork. Local Hero Debuts.

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Modern Restaurant Management

JUNE 26, 2020

Restaurants that previously never offered take-out options were adapting their menu to provide pick-up and delivery services for those in quarantine. Also, having a well-organized system to record tips will make a difference in customer service and a satisfactory front-of-house experience for the consumer.

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Budgeting Accounting Front of House Customer Service 180

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Communication.

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Back of House Front of House Server Download 148

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Many restaurants were ill-prepared to compete with food delivery services like GrubHub and DoorDash. Role of AI in Front of House.

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Back of House POS Systems Training Front of House 211

Modern Restaurant Management

JANUARY 19, 2021

Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. For Top Round Roast Beef in San Francisco, that meant running a fried-chicken joint, burger house, and ice-cream parlor all from within their existing sandwich shop. Not in control of your delivery service?

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Front of House Catering Reservations Marketing 212

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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Server Front of House Back of House Communication 88

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

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7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple.

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Scheduling Communication Accounting Training 147

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service.

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Scheduling Reservations Communication Training 158

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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Communication Information Presentation Front of House 59

Modern Restaurant Management

OCTOBER 29, 2019

It is a basic premise that no matter the cost of the item, the purchaser expects they are receiving an equal or greater value in the goods or services received for the money or other item of value exchanged. Innovation Through Service. Innovation Through Communication. Bringing customers value by reducing friction.

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Communication Front of House Back of House Training 145

Modern Restaurant Management

AUGUST 26, 2024

For restaurants, there are pros and cons to using third-party solutions offering different types of delivery services. Fair Commission Rates : Look for delivery services with reasonable commission rates. Beyond that, let's consider other important steps to start delivery services.

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POS Systems Training Front of House Information 179

7 Shifts

JANUARY 26, 2021

For fast-casual and quick-service restaurants—no more lines. The traditional lineup of front of house and back of house is shifting, and will likely not go back to how it was before. Front of House vs. Back of House According to our latest study, the share of front of house shifts have dropped 7.6%

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Modern Restaurant Management

SEPTEMBER 21, 2020

After speaking with restaurant owners and operators, we realized we needed to expand our product offering beyond just helping manage their front-of-house better with Yelp Waitlist and Yelp Reservations. So we set out to design the services and bundles that would meet these needs. But coronavirus threw a wrench into that.

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Reservations Front of House Pricing Communication 195

7 Shifts

JANUARY 5, 2022

Service fees, crashing apps, and missing integrations can create problems instead of solving them. 7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs.

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Scheduling Front of House Demo Communication 147

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. There is no dining room or front service line in this concept. Colin Palfrey, CMO of Majesty Coffee.

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Sanitation Events Marketing Communication 230

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Though it may seem simple, it’s important to communicate clearly and transparently with staff.

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Back Office Operations Front of House Customer Service Scheduling 162

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Customer Service Front of House 52