Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. But it doesn’t stop there.

Back of House 223

Back of House Front of House Server Budgeting 223

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. restaurant operations.

Front of House 208

Front of House Back of House Sanitation Information 208

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

Modern Restaurant Management

JANUARY 8, 2021

A fully integrated, cloud-based POS and kitchen display system allows front-of-house staff to submit orders and multiple back-of-house staff members to access those orders without any physical contact. That also means you avoid crowded log jams as servers take turns inputting their orders. Keep Masks On, But Get In Sync.

Back of House 158

Back of House Server Front of House Communication 158

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. The results give the green light for certain restaurants to introduce more front-of-house automation. Why do you feel respondents rejected robotic food prep and servers?

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

AUGUST 27, 2020

Though communication during a crisis is challenging, the more open owners and operators can be about doing the best they can juggling operational shifts, ever-changing guidelines, and the health of their loved ones, the more empathetic and receptive employees will be.

Front of House 214

Front of House Communication Server Events 214

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Multitasking is not a natural-born skill.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

NOVEMBER 3, 2020

Servers can limit their menu-wrangling with guests, while optimizing contact time to engage, answer questions, upsell or recommend wine choices. A good digital menu will open your world up to other technology when you’re ready, via adoption and integration with near-field communications (NFC) and touchless payment systems.

Front of House 218

Front of House Back of House Download Sanitation 218

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

MARCH 1, 2023

More Equitable Compensation In years past, front of house personnel – servers, bussers, hostesses, etc. The first way is for restaurants to calculate all front-end staff tips, then equally divide up tips between all workers, including BOH. Here are some back of office trends to watch for in 2023.

Back of House 171

Back of House Front of House Accounting Budgeting 171

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. This data can be used to make informed decisions about staffing, menu changes, and promotional offers.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

MARCH 23, 2022

With their original methods of scheduling, communication among staff and management was disconnected. Servers and cashiers had their own text group and that's how they would trade shifts or communicate,” says Buck. With 7shifts, communication between staff and their managers is simple. Request Demo.

Scheduling 147

Scheduling Communication Accounting Training 147

Modern Restaurant Management

AUGUST 6, 2020

Customer Communication. To build this community is not easy and chefs, servers, hosts and managers should all work together to build social media presence by asking customers to follow the restaurant when possible. By reducing the CoGS side of the equation, the restaurant can be leaner and operate more profitably going forward.

Front of House 212

Front of House Back of House Server Scheduling 212

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

JANUARY 26, 2021

diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. The traditional lineup of front of house and back of house is shifting, and will likely not go back to how it was before. There is simply less front of house staff right now.

Front of House 148

Front of House Accounting Back of House Server 148

7 Shifts

JANUARY 23, 2024

For example, you can look at how many covers a server typically completes during service. For example, if you manage a restaurant that regularly does 150 covers on a Tuesday and a server can do 30 covers in an 8-hour shift, then you'll likely need 5 servers. Learn more about shift trading and 7shifts team communication tools.

Scheduling 167

Scheduling Server Communication Information 167

7 Shifts

JUNE 8, 2020

Katie: “I worked as a server throughout university and climbed my way through the chain until I was in a management role.” Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. I oversaw the entire glory Juice Co.

Server 130

Server Scheduling Communication Front of House 130

7 Shifts

MAY 27, 2021

Outside of time off requests and shift swaps, things stay the same, meaning the server who has been working the same Friday night dinner shift for a decade will continue to do so. A rotating schedule means that all servers have the chance to work tip-heavy Friday nights or that employees take turns getting weekends off.

Scheduling 148

Scheduling Server Front of House Back of House 148

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Modern restaurant tech centers around a kitchen display system (KDS).

Back of House 189

Back of House Front of House Information Reservations 189

7 Shifts

AUGUST 27, 2021

Bausch adds that he may have a team member working as a server in one store, help out making pizza in another, and even be on the road making some deliveries on a different day. Keeping in Sync with Communication Tools. a manager, to a front of house manager, to a shift note, to the end person. Try 7shifts for Free.

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

JUNE 11, 2021

The traditional back-of-house and front-of-house roles are a relic of the past. Servers have become sanitation experts. Success can also mean asking for that promotion or applying for the server position when it opens up. My advice is to communicate with your manager about what success looks like for you.

Server 143

Server Front of House Scheduling Back of House 143

7 Shifts

DECEMBER 8, 2020

Have a cocktail or menu competition The next time you are changing up your menu, open up a slot for an item that will be created by a member of your kitchen or front of house staff. For the front-of-house, a cocktail or coffee drink. Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4.

Front of House 148

Front of House Server Events Special Events 148

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

JANUARY 14, 2020

Unveil them in an all-team meeting and in your restaurant’s communication tool. Front-of-house staff know your customers really well and back-of-house staff know your menu really well. Encourage feedback during team meetings, in a suggestion box, via your team communication tool , etc.

Server 146

Server Front of House Communication Training 146

7 Shifts

FEBRUARY 21, 2023

Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. When teams participate in non-work activities together, it increases trust, which in turn boosts morale and improves communication. BOH help them sweep and mop.

Communication 152

Communication Events Front of House Back of House 152

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

JUNE 28, 2023

Chulita doesn't have traditional managers, but lead servers with different managerial responsibilities. Tara Edie, for example, is a Lead Server who also runs PR and Marketing for the brand. Doing it in the app gave them the assurance that their vacation time was approved.

Server 78

Server Front of House Scheduling Communication 78

Modern Restaurant Management

AUGUST 26, 2024

Set up an isolated area from your dine-in sections and server stations. Affordable branded stickers are an alternative if custom-printed packaging is too expensive. Keep Delivery Separate Creating dedicated spaces for all delivery operations is crucial for an efficient workflow. Delivery adds a new revenue stream to your restaurant.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

MARCH 16, 2022

You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server. Communicate Company Goals and Values.

Scheduling 148

Scheduling Server Communication Sanitation 148

7 Shifts

SEPTEMBER 16, 2021

You might delegate back-of-house responsibilities to the executive chef at each location, while server scheduling and other front-of-house operations go to the general manager. An open line of communication open between yourself and your managers and employees is the heartbeat of successful restaurant operation.

Document 148

Document Communication POS Systems Training 148

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. Clear communication between front-of-house and back-of-house staff is also vital for efficient service. This way, your restaurant can handle busy times without overwhelming your employees.

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

JANUARY 10, 2024

Servers came in and worked four and a half hours, [whereas] my chefs started working yesterday. Servers have the opportunity to upsell to make more commission, like with caviar or truffles. Previously, they used a tip out model where servers kept about 12.5% Servers love it. That doesn't seem right to me,” says Hsu.

Server 88

Server Front of House Back of House Communication 88

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 78

Training POS Systems Server Customer Service 78