Modern Restaurant Management

SEPTEMBER 13, 2023

Fueled by this backdrop, Toast's Market Insights team sought to better understand restaurant employees' perspectives—from bright spots to challenges faced—by conducting a survey in February and March 2023 of more than 1,000 US restaurant workers. First up—compensate workers competitively based on the local market.

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Front of House Back of House Communication Scheduling 190

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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Front of House Maintenance Housekeeping Back of House 59

Modern Restaurant Management

JUNE 15, 2021

Focus digital marketing on upsales by extending an offer while consumers are on site or creating an order off-premises. AI and digital technology aren’t just for the front of house. Smart operators are finding ways to connect supply chain technology with front-of-house demand. One precedes the other.

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Communication Front of House Information Accounting 203

Boutique Hotelier

JANUARY 25, 2023

Nicola Cook, head of marketing at Rudding Park, came up with the idea after noticing the synergy between hospitality and theatre. She said: “In hospitality, we talk about ‘front of house’, where we are effectively on stage ‘performing’ for guests, although a stage is not necessarily our natural environment.

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Workshop Front of House Communication Marketing 102

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. Building culture begins from the top and starts with communicating the vision of a company. However, mission statements need to be broken down into actionable parts; the company’s values.

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Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

NOVEMBER 1, 2021

Pandemic pressure: After more than a year of working in an environment fraught with uncertainty and panic, front-of-house staff got fed up with the lack of employee rewards, high risks, long hours, and low pay. Some operators are taking the financial risk, offering wage increases for front-of-house staff.

Server 208

Server POS Systems Front of House Communication 208

Revenue Hub

NOVEMBER 18, 2022

Management should be identifying, measuring and minimising the gaps identified as problematic with new strategies and SOPs (standard operating procedures) that help them to better understand their guests, address communication breakdowns and achieve enhanced guest satisfaction. Read rest of the article at GuestRevu.

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Front of House Communication Guest Satisfaction Article 78

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. restaurant operations.

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Front of House Back of House Sanitation Information 208

7 Shifts

JUNE 28, 2023

Tara Edie, for example, is a Lead Server who also runs PR and Marketing for the brand. Because of this communication bottleneck, scheduling was a "nightmare," and there was an overall dissatisfaction amongst staff, especially in the front of house, when requesting time off.

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Server Front of House Scheduling Communication 78

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. It also helps in effective communication in every department to others. He has duties in both the front-of-house and back-of-house operations.

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Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. As the huge market keeps growing, expected to hit $1.8 They must choose whether to use third-party online ordering platforms or handle delivery in-house. trillion by 2028, restaurants face a big decision.

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POS Systems Training Front of House Information 179

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Manage and market your menu with ease.

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Back of House Front of House Server Budgeting 223

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These types of positions are ideal if you enjoy meeting new people and working with the public every day.

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. However, as front of house operatives, reservation agents should also be willing to assist guests with other queries. Front of house manager. Table of contents. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

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Customer Service Front of House Communication Training 189

Boutique Hotel News

NOVEMBER 14, 2022

On the consumer front, Stewart also highlighted that the top 50 per cent of households account for almost 70 per cent of all spending, inferring that high income individuals are in a strong position to sustain the market. . 67 per cent of users are over the age of 25, and #Travel reaches more than 94.4 billion views.

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Events Front of House Back of House Book 162

7 Shifts

FEBRUARY 21, 2023

Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. When teams participate in non-work activities together, it increases trust, which in turn boosts morale and improves communication.

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Communication Events Front of House Back of House 152

Modern Restaurant Management

NOVEMBER 3, 2020

Beyond menu digitization, such solutions can often improve both Front of House and Back of House operations, including the ability to do real-time updating of menus (86s become much easier) and to exploit day parts. Capitalize on Accessibility for Marketing. The cloud is your friend.

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Front of House Back of House Download Sanitation 218

7 Shifts

JUNE 16, 2022

These subjects might include feedback on new multi-unit restaurant technology , menu and marketing initiatives, as well as assistance navigating supply chain, economic, or hiring difficulties. Communicate Expectations or an Agenda. 9:30 am: Navigating the brand's upcoming marketing campaign. 12:00 pm: Lunch and open discussion.

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Communication Multi-Unit Operations Front of House Marketing 148

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu.

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Definition Front of House Communication POS Systems 144

The Restaurant Times

MARCH 13, 2023

The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself. Okay, not a complete language per se, but some code words that make communication easier.

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Back of House Front of House Communication Training 52

Modern Restaurant Management

SEPTEMBER 14, 2022

These services gained significant market share over the past two years and ate into restaurant margins. Role of AI in Front of House. Now that kind of technology isn’t accessible to everyone, but restaurants can always use AI to target their menu's digital marketing. Role of AI in Back of House.

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Back of House POS Systems Training Front of House 211

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JANUARY 19, 2021

First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. The model is not without its perils. So, what might they have done differently?

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Front of House Catering Reservations Marketing 212

7 Shifts

JANUARY 26, 2021

Recommended Reading: 10 Simple & Effective Social Media Ideas for Restaurants Market Like You Never Have Before You’re putting a lot of time and energy into making great food and crafting memorable experiences for your guests—and you should be sharing it on social media as much as you can. Keep communication open and frequent.

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Front of House Accounting Back of House Server 148

The Restaurant Times

MARCH 27, 2022

Many independent restaurants and several big chain outlets failed to avert closures in the preceding years due to rising costs and declining consumer spending in a market that is already clogged owing to the boom witnessed in the industry in the past few years. Good Communication Skills. Well Organised. Commercial awareness.

Front of House 52

Front of House Communication Budgeting Back of House 52

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

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POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

OCTOBER 29, 2019

What is the newest, greatest thing to hit the market, that other people don’t have? Our natural inclination is to start with product with sales and marketing, listing out the features and why our thing is all that. How are you creating a community and following with the aesthetics and experience you bring customers?

Communication 145

Communication Front of House Back of House Training 145

7 Shifts

SEPTEMBER 16, 2021

Whichever way you go, remember that for every new restaurant you open, you'll need to conduct any necessary market research and document your planning process with a business plan and a feasibility study. You may also benefit from diversification in your market, particularly if you'd like to open your next location close to an existing one.

Document 148

Document Communication POS Systems Training 148

7 Shifts

AUGUST 5, 2020

How do you market food delivery and takeout? When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. How do you market food delivery and takeout?

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Scheduling Training Front of House Budgeting 136

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Successful restaurant management requires a diverse skill set.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Creating a brand image Branding is important in the restaurant industry.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

POS Systems 156

POS Systems Front of House Marketing Back of House 156

7 Shifts

AUGUST 16, 2024

On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. Additionally, they oversee inventory, vendor relationships, and even marketing and promotions to attract new customers. Meanwhile, managers must balance one-on-one and group restaurant team communication.

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Server Customer Service Training Communication 78

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? Some restaurants are increasing wages to at least $15 per hour or experimenting with sharing tips between front of house and back of house to create more of a team environment.

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Back of House Front of House Training Scheduling 208

Modern Restaurant Management

DECEMBER 28, 2020

And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. Companies rushed to market with new digital solutions out of necessity and customers were satisfied with the initial products. Now brands are trying to balance speed to market and operational readiness.

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Sanitation Events Marketing Communication 230

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate.

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Scheduling Front of House Back of House Communication 78