Modern Restaurant Management

SEPTEMBER 1, 2020

Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. In order to accomplish this goal, the front-of-house team will need to learn about the experience from the guests’ perspective. Make Staff Training a Priority. Get Cozy with Your Data.

Front of House 230

Front of House Server Information Demo 230

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. For franchises, that means making sure your evaluations and data collection house in order. Communicate Standards and Keep Everyone in the Loop.

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Back of House Sanitation Communication Front of House 215

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Diners are then informed and happy while fully utilizing the tables you have.

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Front of House Training Customer Service Communication 218

Modern Restaurant Management

MAY 18, 2020

The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs.

Front of House 208

Front of House Back of House Sanitation Information 208

Modern Restaurant Management

JUNE 15, 2021

Digitizing your menus can have a powerful impact because the information is typically scraped online by third-party affinity sources, such as Yelp and TripAdvisor, who collect data for their customers. AI and digital technology aren’t just for the front of house. Source More Smartly by Linking FOH to the BOH.

Communication 203

Communication Front of House Information Accounting 203

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? They must also discuss how they showed sensitivity to guests’ needs and communicated accommodations clearly. They must also showcase their ability to keep customers informed and set expectations.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

MAY 24, 2022

Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. These quick, informal chats can help you gauge how your employee feels in their role and extends an invitation for open conversation. Build a network.

Front of House 208

Front of House Scheduling Back of House Communication 208

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Once employees are informed of your restaurant’s new safety and sanitation policies , your main challenge will be compliance. Improve Team Communication.

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Sanitation Communication Download Document 202

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. With restaurants pivoting to delivery only or curbside operations around the globe right now, getting this information to your customers is critical to spreading the word.

Communication 208

Communication Front of House Server Information 208

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

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Front of House Server POS Systems Reservations 52

Modern Restaurant Management

OCTOBER 14, 2022

As a restaurant owner or manager, you should take it upon yourself to become familiar with common allergens so that you can later pass on this knowledge to your staff for a well-informed, allergen-friendly restaurant environment. Communicate Clearly. Front of House. On the Menu. Between Waitstaff and Kitchen Staff.

Server 189

Server Communication Training Front of House 189

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. Point of Sale.

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Back of House Reservations Front of House Communication 203

Modern Restaurant Management

SEPTEMBER 29, 2020

From digital menus to contactless payment options, restaurants today are flocking to front-of-house touchless technologies to keep customers safe and coming back. If you’re new to the concept of BYOD touchless technology for back-of-house operations, there are a few important considerations to keep in mind.

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Scheduling Back of House Communication Front of House 197

Modern Restaurant Management

MARCH 1, 2022

Providing the restaurant’s team with tools that streamline operations and create efficiencies, keeps them front of house, enabling them to do what they do best: make delicious food, build and work on great teams, and provide a superior guest experience.

Back of House 230

Back of House Training Front of House Scheduling 230

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.

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Back of House Front of House Server Budgeting 223

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

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Reservations Kitchen Operations Front of House Back of House 196

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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Communication Information Presentation Front of House 59

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. Unlike traditional POS systems, which primarily handle transactions, these modern systems integrate both front-of-house and kitchen operations.

POS Systems 52

POS Systems Front of House Kitchen Operations Communication 52

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

FEBRUARY 2, 2024

With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Personalized engagement is another area where advanced networks shine.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

DECEMBER 4, 2019

For a more subtle approach, you might also use typography to communicate this information. The more information you can provide about the vibe of your establishment, the more you can attract customers who are interested in the type of experience you offer. Could you go there on a date?

Front of House 167

Front of House Communication Information Presentation 167

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

AUGUST 26, 2024

Driver Interface Profile creation and verification: Couriers should be able to create a profile and add personal information. Order information: Couriers should know the delivery address, order contents, and customer phone number. By addressing these factors, restaurants can make informed decisions.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

OCTOBER 1, 2024

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. Moreover, the menu sets expectations for the dining experience.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

OCTOBER 29, 2019

Friction points that are in back of house trickle to front of house, and so we can find these internal friction points by observing our teams and identifying activities that distract them from delivering value and ask; where were they confused, frustrated, uncomfortable, or delayed. Innovation Through Communication.

Communication 145

Communication Front of House Back of House Training 145

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Attention to Detail.

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Back of House Server Front of House Download 148

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Customer Service Front of House 52

Modern Restaurant Management

JUNE 2, 2021

By ensuring that orders are being submitted accurately, communicated to the kitchen staff, tallied up on the cheque, and that all that information is integrated into the inventory system, accounting, etc., In order to create that positive guest experience, restaurants need to have everything working behind the scenes.

Server 197

Server Concierge Front of House Back of House 197

7 Shifts

JANUARY 23, 2024

Sales reports, for instance, can tell restaurateurs: How many covers they're doing each day When busy times happen Which months are quieter than others This information can help you pinpoint which shifts require more staff and vice versa. With this information in hand, you can get a clearer understanding of the amount of staff you need.

Scheduling 167

Scheduling Server Communication Information 167

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. Whenever you’re in a professional setting, it’s vital to make sure that you have the appropriate communication skills and tools to help you ensure that projects, planning, and meetings all go smoothly.

Communication 52

Communication Hospitality Management Front of House Information 52

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. This ensures the protection of sensitive guest information and financial data. This empowers staff to make informed decisions promptly and respond effectively to guest requests. These insights guide decision-making and help optimize operations.

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POS Systems Training Guest Satisfaction Front of House 130

Modern Restaurant Management

MARCH 16, 2021

Your website is no longer the go-to place for information on a business. In a society constantly bombarding us with information, people are searching for release and calm. Specifically, technology and digitization has been coming to the front of house. People rely on others’ feedback to form an opinion.

POS Systems 156

POS Systems Front of House Marketing Back of House 156

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. Sales: If the employee works a front-of-house role, review their upselling efforts in your POS.

Download 148

Download Scheduling Communication Accounting 148

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. Restaurant employees , who can give a voice to the back- and front-of-house workers at certain locations.

Communication 148

Communication Multi-Unit Operations Front of House Marketing 148

7 Shifts

SEPTEMBER 16, 2021

You might delegate back-of-house responsibilities to the executive chef at each location, while server scheduling and other front-of-house operations go to the general manager. An open line of communication open between yourself and your managers and employees is the heartbeat of successful restaurant operation.

Document 148

Document Communication POS Systems Training 148

LimeTray

JANUARY 9, 2025

Order Management Restaurant POS systems handle orders in a timely manner, integrating directly with the kitchen and front-of-house teams. This improves communication and reduces errors. You can keep your customers informed about their order status with automated updates, creating an uninterrupted and reliable dining experience.

POS Systems 52

POS Systems Front of House Information Demo 52

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules. All of this (and more!)

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POS Systems Scheduling Front of House Accounting 125