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Frontdesk is the area that guests visit for checking in to the hotel and checking out. The front office gathers and communicates essential guest information to various hotel departments. Frontdesk staff have to deal with demanding requests and impatient attitudes.
BONITA SPRINGS, Florida—Think Simplicity announced a partnership with Cloudbeds; the partnership will provide joint customers with the ability to leverage Cloudbeds’ property management software (PMS) and Think Simplicity’s full-service cloud communications system.
Funneling negative experiences directly to a hotel’s operations team allows them to convert negative experiences into positive ones, winning over guests rather than losing them to competitors. Operators must have access to a PMS capable of managing SMS communications or integrated chat features, such as WhatsApp.
FrontDeskOperations The actual frontdeskoperations module is the core of most systems, and it should offer a robust number of features, including those noted below. All of the features should be easy to use, and they should provide advanced reporting and analytics features.
Improving efficiency in hotels through technology involves integrating smart solutions that streamline operations and enhance guest experiences. Implementing cloud-based Property Management Systems (PMS) can automate frontdeskoperations, reservations, and billing, reducing manual errors and saving time.
Think Simplicity , a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, has partnered with hospitality management platform Cloudbeds. By integrating with the PMS solution, Think Simplicity gains exposure to a broader independent brand hotel category.
It typically includes modules for managing reservations, frontdeskoperations, housekeeping, guest communication, accounting, reporting, and more. Cost and Pricing : All-in-One PMS typically involves a single subscription or licensing fee, simplifying the pricing structure.
According to another hotel commercial leader, one problem is that the current selection of hotel operations positions available fails to appeal to workers in the same way that it used to, with technology innovation as an increasingly important element. “We
Hotel automation is the use of technology to perform routine tasks and manage operations in a hotel with minimal human intervention. This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms.
With mobile pre check-in, frontdesk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in.
This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.
This knowledge will enable you to refine your strategies and improve communication with guests. Communicate Policies Effectively: Once your policies are defined, it’s essential to communicate them effectively to your guests. Be sure to update your room inventory and adjust your front-deskoperations accordingly.
You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.
As with most roles, the more responsibilities that managers take on, the higher a salary to expect. The more you build these skills, the higher the hotel manager compensation package you can aim for.
Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills. Certificate programs Hotel management certificates offer specialized training in specific areas.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
Assess your abilities and identify areas where you excel, whether in communication, organization, problem-solving or leadership. Considering factors such as skills, strengths, and career goals As you contemplate your career options within Dubai’s tourism sector, consider your skills, strengths and long-term career goals.
This includes evaluating the efficiency and friendliness of frontdeskoperations, housekeeping, room service and other guest-facing departments. In addition to these day-to-day operations, they may also review the effectiveness of staff training programs and customer complaint protocols.
These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery. For instance, the front office manager is responsible for supervising frontdeskoperations, managing guest services, and coordinating with other departments to ensure guest satisfaction.
Continue to hone your communication skills, as the value of these just can’t be overstated for people working in hotels. You need to be a clear communicator who can listen well and step into the shoes of each guest.
Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.
Employees learn about service excellence, cleanliness standards and operational procedures, gaining insight into the level of professionalism and attention to detail required in the field Skill development: working in a hotel team gives you opportunities for skill development and refinement.
The role and responsibilities of a hotel manager From overseeing frontdeskoperations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.
A career in guest services requires excellent communication skills, a friendly demeanor and the ability to solve problems efficiently. Frontdesk staff are trained to offer personalized service, ensuring each guest feels welcome and valued from the moment they arrive.
At Xotels, we actually become an integral part of the hotel’s executive team and support them not only in revenue management and distribution but also on strategic decisions in other areas from marketing to frontdeskoperations. Business Development is in our DNA. Staff Workload.
Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Frontdeskoperations.
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