Hotel Business

FEBRUARY 13, 2024

Olivia Klipa has been promoted to VP, conferences and events. Having joined the organization nearly eight years ago, Klipa has been integral in the evolution of AHLA and AHLA Foundation events, with member engagement opportunities increasing to more than 100 touchpoints annually, according to the association.

Special Events 59

Special Events Events Communication 59

7 Shifts

JULY 20, 2024

Through regular posts, you can remind people of your menu, special deals, and events you’re hosting. Helps you understand customer preferences Social media is a straightforward way to learn what dishes, deals, or events excite your audience. Consistent and authentic communication builds trust with your customers.

Special Events 88

Special Events Events Scheduling Competitive Analysis 88

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, special events, or distinctive features of your property. Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Revenue Hub

JUNE 27, 2023

Successful hotel revenue managers understand their peak seasons, shoulder seasons, off-seasons, areawide special events, market segment performance and other demand generators for their market. When systems communicate with one another, comprehensive data from multiple sources can be viewed easily allowing for quick decision making.

Pricing 98

Pricing Book Special Events Maintenance 98

Revenue Hub

SEPTEMBER 5, 2023

Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. Training and Communication Effective inventory management requires a well-trained staff that understands the importance of maintaining accurate information.

Pricing 106

Pricing Reservations Training Article 106

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Guests expect proactive, personalized communication. Special events marketed to loyalty-tier guests within the drive market. “We sometimes you need to get a little unorthodox. What does that look like?

Reservations 97

Reservations Special Events Communication Article 97

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Are there any events that have special staffing needs? Table of Contents.

Scheduling 148

Scheduling Communication Events Training 148

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Modern Restaurant Management

AUGUST 3, 2021

Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers. You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels.

Special Events 215

Special Events Events Server Information 215

7 Shifts

AUGUST 18, 2024

You can use Facebook and Instagram to post updates about new products, showcase events you're hosting, or give coupons for people to try out new items on the menu. Run Promotions: Happy Hour and Special Events Consider introducing happy hour where you offer drinks and meals for discounted prices. It's completely pain-free.

Customer Service 148

Customer Service Marketing Scheduling Special Events 148

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. And for our community, we are going to plan something special—whether a dish, or a special event—to amplify our positive impact on the holiday for our customers.”

Communication 175

Communication Special Events Book Reservations 175

Hotelogix

OCTOBER 18, 2023

Regular orders and clear communication help build trust, leading to better pricing and priority service. Seasonal Variations: You often experience fluctuations in demand based on seasons or special events.   This includes rooms, room types, amenities, food and beverage supplies, event spaces, and much more.

Procurement 100

Procurement Special Events Guest Satisfaction Pricing 100

Modern Restaurant Management

JANUARY 9, 2020

It could also be beneficial to host events like poetry readings, live music, and trivia nights. These community events are great for attracting new clientele into your shop, building up your brand name amongst locals, and creating relationships with new customers. Social Media.

Marketing 190

Marketing Special Events Accounting Events 190

Hotel Owner

JUNE 29, 2023

Think about what attracts people to your area – is it a theme park, special event, scenery, or a pastime, such as walking, cycling or fishing? Building a communications plan is key – and worth a little thought at the outset. Will the marketing be affordable and reasonably expected to be cost effective?

Special Events 105

Special Events Marketing Reservations Communication 105

eZee Absolute

JUNE 12, 2024

Whether it’s a yoga instructor for wellness programs, a local artist for cultural events, or a chef specializing in local cuisine, these professionals can provide unique and high-quality experiences that might not be available in-house. Offer them opportunities to promote their work through guest interactions or dedicated events.

Communication 52

Communication Special Events Events Budgeting 52

SiteMinder

JUNE 12, 2024

This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. For instance, if a hotel expects high occupancy due to an upcoming event in the city, they can ensure adequate staffing and inventory to cater to the influx of guests.

Pricing 98

Pricing Book Reservations Events 98

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Event reservations. Strengthening relationships with customers.

Reservations 78

Reservations Marketing Blog Events 78

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Auto pre and post stay emails and full guest communications. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

JULY 4, 2024

Enhance guest satisfaction and revenue with SiteMinder Streamline your hotel's operations with SiteMinder's intuitive tools, from booking management and personalised communication to direct booking enhancements. Taking a trip is usually a very exciting event that people will be happy and upbeat about.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

7 Shifts

DECEMBER 8, 2020

Many restaurants are offering bundles or packages of dishes and drinks, so think ahead to upcoming events, and have your staff collaborate on takeout packages. Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. Ask around and see how you can leverage those relationships!

Front of House 148

Front of House Server Events Special Events 148

Modern Restaurant Management

AUGUST 2, 2024

Another 25 percent said they were investing in special events and one-off promotions, and 24 percent said they were prioritizing takeout and delivery operations. Refresh your event strategy : As a preferred source of information for operators, trade shows are a must for manufacturers, and knowing which to attend is key.

Pricing 100

Pricing Training Marketing Book 100

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. In addition, offering a user-friendly interface, special promotions, or packages is essential to encourage more guests to book directly through the hotel website.

Book 87

Book Information Reservations Catering 87

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event. Do you see yourself setting up your own business?

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Horizon Hospitality

NOVEMBER 20, 2023

Having an “unplugged” ceremony is a common request that can easily be accommodated through proper signage and communication from event staff. Event planners should work with the entire food and beverage staff to creatively find dishes and drinks that reflect each client. Contact us to learn more.

Events 130

Events Special Events Club Management Catering 130

The Restaurant Times

MARCH 8, 2022

Open communication and cash flow planning are essential for your company’s survival. Adding new menu items, having monthly special events, and enhancing employee productivity are just a few methods to boost revenue in your restaurant. Setting financial goals is a no-brainer for any restaurateur who wants to be profitable.

Special Events 52

Special Events Scheduling Communication Training 52

SiteMinder

JULY 12, 2022

Promotional emails that talk about a particular event or service that’s happening within your property or in the local area. Announcement emails to give guests the chance to participate in competitions or giveaways, or special events. Make it clear that it’s something travellers won’t want to miss! News and updates.

Marketing 52

Marketing Blog Book Communication 52

SiteMinder

NOVEMBER 30, 2023

This would remain so throughout the booking journey and their stay, whereby they’d require the hotel to maintain a constant level of communication and keep a record of travel preferences. By automating the dynamic pricing strategy, an RMS helps hotels stay competitive and profitable, especially during peak seasons or special events.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Synergy Suite

MAY 17, 2024

Take a moment to forecast demand, ask employees if any special events or important obligations are coming up, look up the weather, Google upcoming local or national events, and anything else that might have a significant impact on foot traffic, attendance and punctuality, and more. Use employee scheduling software.

Scheduling 52

Scheduling Accounting Communication Training 52

Synergy Suite

JUNE 7, 2024

During busier weekends (especially if there are special events locally), the establishment can ensure appropriate staffing levels while preserving the work-life balance of their employees. You can more evenly distribute the responsibility of working busy shifts while effectively balancing business needs and the well-being of staff.

Scheduling 52

Scheduling Training Communication Special Events 52

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction.

Scheduling 158

Scheduling Reservations Communication Training 158

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs.

POS Systems 69

POS Systems Accounting Front of House Server 69