Hotelogix

NOVEMBER 28, 2024

Personalizing Communication Channels Each segment prefers different communication methods: Corporate clients: LinkedIn, email newsletters Millennials: Instagram, mobile apps Senior travelers: Traditional mail, phone support Modifying Pricing Strategies Implement dynamic pricing based on segment behavior patterns.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Modern Restaurant Management

FEBRUARY 22, 2022

These platforms utilize point systems and integrations with communications platforms to make it easy for managers and fellow employees to give out kudos. Some moments of recognition call for a party or special event. At these events, you can take the appreciation to a whole other level if executives attend. The Takeaway.

Front of House 209

Front of House Special Events Back of House Events 209

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction.

Scheduling 158

Scheduling Reservations Communication Training 158

Hotel Business

FEBRUARY 13, 2024

Olivia Klipa has been promoted to VP, conferences and events. Having joined the organization nearly eight years ago, Klipa has been integral in the evolution of AHLA and AHLA Foundation events, with member engagement opportunities increasing to more than 100 touchpoints annually, according to the association.

Special Events 59

Special Events Events Communication 59

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

Maintenance 81

Maintenance Travel and Tourism Special Events Pricing 81

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, special events, or distinctive features of your property. Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Revenue Hub

JUNE 27, 2023

Successful hotel revenue managers understand their peak seasons, shoulder seasons, off-seasons, areawide special events, market segment performance and other demand generators for their market. When systems communicate with one another, comprehensive data from multiple sources can be viewed easily allowing for quick decision making.

Pricing 96

Pricing Book Special Events Maintenance 96

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Scheduling 148

Scheduling Communication Training Special Events 148

Revenue Hub

MAY 17, 2024

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 93

Marketing Travel and Tourism Book Communication 93

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Are there any events that have special staffing needs? Table of Contents.

Scheduling 148

Scheduling Communication Events Training 148

Revenue Hub

SEPTEMBER 5, 2023

Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. Training and Communication Effective inventory management requires a well-trained staff that understands the importance of maintaining accurate information.

Pricing 98

Pricing Reservations Training Article 98

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Guests expect proactive, personalized communication. Special events marketed to loyalty-tier guests within the drive market. “We sometimes you need to get a little unorthodox. What does that look like?

Reservations 87

Reservations Special Events Communication Article 87

Modern Restaurant Management

AUGUST 3, 2021

Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers. You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels.

Special Events 216

Special Events Events Server Information 216

Les Roches

AUGUST 26, 2024

Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Hotelogix

OCTOBER 18, 2023

Regular orders and clear communication help build trust, leading to better pricing and priority service. Seasonal Variations: You often experience fluctuations in demand based on seasons or special events.   This includes rooms, room types, amenities, food and beverage supplies, event spaces, and much more.

Procurement 100

Procurement Special Events Guest Satisfaction Pricing 100

7 Shifts

AUGUST 18, 2024

You can use Facebook and Instagram to post updates about new products, showcase events you're hosting, or give coupons for people to try out new items on the menu. Run Promotions: Happy Hour and Special Events Consider introducing happy hour where you offer drinks and meals for discounted prices. It's completely pain-free.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 180

Marketing Information Communication Reservations 180

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 90

Marketing Book Travel and Tourism Communication 90

Modern Restaurant Management

JANUARY 9, 2020

It could also be beneficial to host events like poetry readings, live music, and trivia nights. These community events are great for attracting new clientele into your shop, building up your brand name amongst locals, and creating relationships with new customers. Social Media.

Marketing 191

Marketing Special Events Accounting Events 191

Hotel Owner

JUNE 29, 2023

Think about what attracts people to your area – is it a theme park, special event, scenery, or a pastime, such as walking, cycling or fishing? Building a communications plan is key – and worth a little thought at the outset. Will the marketing be affordable and reasonably expected to be cost effective?

Special Events 105

Special Events Marketing Reservations Communication 105

Modern Restaurant Management

JUNE 24, 2024

For restaurants, which often hire freelancers such as chefs, event planners and marketing professionals, this means meticulously documenting freelance agreements to avoid disputes and costly legal repercussions. Freelancers offer specialized services on a project basis, allowing restaurants to access expertise without a long-term commitment.

Document 88

Document Training Events Special Events 88

eZee Absolute

JUNE 12, 2024

Whether it’s a yoga instructor for wellness programs, a local artist for cultural events, or a chef specializing in local cuisine, these professionals can provide unique and high-quality experiences that might not be available in-house. Offer them opportunities to promote their work through guest interactions or dedicated events.

Communication 52

Communication Special Events Events Budgeting 52

SiteMinder

JUNE 12, 2024

This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. For instance, if a hotel expects high occupancy due to an upcoming event in the city, they can ensure adequate staffing and inventory to cater to the influx of guests.

Pricing 98

Pricing Book Reservations Events 98

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

The Restaurant Times

JUNE 26, 2021

Furthermore, it is a great marketing tool that facilitates personalized marketing campaigns and effectively communicates the offers and discounts of your restaurant. . Personalized emails can also be sent to them based on their eating behaviour or special events like birthdays or marriage anniversaries. Seeks Feedback.

POS Systems 52

POS Systems Special Events Presentation Communication 52

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Event reservations. Strengthening relationships with customers.

Reservations 78

Reservations Marketing Blog Events 78

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Auto pre and post stay emails and full guest communications. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

DECEMBER 6, 2019

As we previously mentioned, continue to nurture the relationship by offering first-time customer discounts and communicating with your e-mail list about upcoming sales and promotions. Ask customers to provide feedback about your business. And if your business has an amazing mobile app, you have a potential gold mine of reciprocity.

Marketing 179

Marketing Special Events Download Communication 179

7 Shifts

DECEMBER 8, 2020

Many restaurants are offering bundles or packages of dishes and drinks, so think ahead to upcoming events, and have your staff collaborate on takeout packages. Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. Ask around and see how you can leverage those relationships!

Front of House 148

Front of House Server Events Special Events 148

SiteMinder

JULY 4, 2024

Enhance guest satisfaction and revenue with SiteMinder Streamline your hotel's operations with SiteMinder's intuitive tools, from booking management and personalised communication to direct booking enhancements. Taking a trip is usually a very exciting event that people will be happy and upbeat about.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Modern Restaurant Management

AUGUST 2, 2024

Another 25 percent said they were investing in special events and one-off promotions, and 24 percent said they were prioritizing takeout and delivery operations. Refresh your event strategy : As a preferred source of information for operators, trade shows are a must for manufacturers, and knowing which to attend is key.

Pricing 101

Pricing Training Marketing Book 101

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event. Do you see yourself setting up your own business?

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52